John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman | Page 29

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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5.0
347 Reviews
5.0

347 Reviews

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347 Reviews of John Chapman

December 01, 2020

Dealership Rating
Employee Rating

Good sales process. Desmond was easy to work with. I was able to get out of my existing lease on a RAM 1500 and into a Ford F-150 More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Dec 01, 2020

Ken Ganley Ford Norton responded

Here at Ganley Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Desmond, and it was a pleasure having you at the dealership. We appreciate your review! We hope you enjoy your F-150, Pete!

November 30, 2020

Dealership Rating
Employee Rating

Doing business with Ganley in Barberton for many years. Doing business with Ganley in Barberton for many years. Excellent Service. Franco did not pressure me at all and got me a great deal, very satisfied. More

by jingram_1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 30, 2020

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We are so happy that Franco found you the perfect vehicle! Please do not hesitate to give us a call if you need anything for your new vehicle.

November 26, 2020

Dealership Rating

I am sorry happy that I came here because I bought my fist truck here but I wish I could had more selection of used trucks like diesels More

by Ford guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

November 24, 2020

Dealership Rating
Employee Rating

The only reason I chose what I chose as far as a service rating was due to the fact that the price for repairs was outrageous they said that I had some modifications to my truck that completely voided a war More

by Clydeduke1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Paul Asano

Dec 12, 2020

Ken Ganley Ford Norton responded

Hello, Thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. I will be in touch shortly as I would appreciate the opportunity to try and find a way to turn this around for you.

November 17, 2020

Dealership Rating
Employee Rating

I love my service experience every time at Ganley Ford! I have had multiple vehicles serviced through the years and they never disappoint my expectations More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , John Asano, Paul Asano

Nov 17, 2020

Ken Ganley Ford Norton responded

Thank you, Matt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

November 07, 2020

Dealership Rating
Employee Rating

My recent experience with Ganley Ford was a most pleasant one. The staff, especially Aaron, were very professional and knowledgeable. I was completely satisfied with the sales transaction. I would definit More

by poconnor147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forsythe, Staci Stonestreet, Sean Pangborn

Nov 09, 2020

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your sales experience with Ganley Ford. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle!

October 29, 2020

Dealership Rating

Didn't start out too good, but Austin persisted and got me the deal I wanted. Have been thinking about a new car and am happy with my choice More

by EMILYZAMISKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Oct 30, 2020

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new car, Emily!

October 21, 2020

Dealership Rating
Employee Rating

We had a great experience in buying this car. Franco and the team stayed well after hours to finalize everything and get us in the car that night. More

by Rich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2020

Ken Ganley Ford Norton responded

Thank you, Rich, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 16, 2020

Dealership Rating
Employee Rating

I found Ganley Ford through an inventory search on Ford.com. They had the truck I wanted and at a good price due to a number of discounts. I called first before leaving the Columbus area. Franco verif More

by dwooddell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 16, 2020

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent sales visit to our dealership. We're glad to hear that our staff was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new truck!

October 06, 2020

Dealership Rating
Employee Rating

After having left another Ford dealer because of misleading gimmicks we thought we'd try Ganley. We were looking for a year end deal for an Explorer. We found it at Ganley and Franco Casalinova. Fr More

by brianbuttermore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Oct 06, 2020

Ken Ganley Ford Norton responded

We are very happy to hear that Franco provided you with such a positive experience. Congratulations on your new Explorer! We sincerely value your business and look forward to your next visit.

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