John Churpek
John Churpek at Klaben Ford Lincoln

John Churpek

Quick Lane Assistant Service Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
4.6
10 Reviews

Dealership Experience

1 yr, 7 mos

Industry Experience

41 yrs, 3 mos

Languages Spoken

English English

4.6

10 Reviews

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10 Reviews of John Churpek

November 13, 2025

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Employee Rating

Mona a fabulous person and professional, and very compassionate. She takes her work to the next level for certain, isnd is so dependable, kind, and really cares about the customer. I would recommend More

by KMARTI91
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Recommend Dealer
Yes

November 10, 2025

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Polite and courteous all the time: on the phone, in person and just dropping in. Very knowledgeable in car care. Very trustworthy! Thank you for going above and beyond and great service mechanics. More

by DMC1210
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Recommend Dealer
Yes

Other Employees Tagged: Nick

October 29, 2025

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I had a dash light on thought they would address it or offer to diagnose it More

by skamarch
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Recommend Dealer
Yes
Oct 29, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to post a review of your recent service experience at Quick Lane. We appreciate the positive marks and scoring. That being said, we still failed at delivering the type of experience that you should expect and deserve. We should have discussed the issue with the illuminated dash light, and I apologize for not doing so. In reviewing our customer data base, based on the information associated with your review, I am unable to determine your contact information. I would welcome the opportunity to speak with you to discuss your service visit, and to then see what we can do to assist in diagnosing your vehicle, that is, if you still have an issue. Please reach out to me at your convenience, via my contact information below, and we will work get this handled for you as quickly as possible. Thank you again for your feedback and I apologize again for your experience. I look forward to speaking with you soon. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

October 08, 2025

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Very nice. Very helpful. No pressure Will highly recommend. Very easy to deal with glad we went to Klaben More

by Jim
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Recommend Dealer
Yes

Other Employees Tagged: Bo Stewart, Gary Iuliano, Justin Fisher , Richard Lamancusa

August 28, 2025

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Mike Brandvoid and the team always provide outstanding customer service. Very approachable and good at managing the maintenance of our two Fords. Thank you for running a great business!! More

by TRCClaflin
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Recommend Dealer
Yes

June 07, 2025

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I feel John could use more training it seems the oil filter was not replaced. This looked like a over fill of new oil. 2of the hub caps were not replaced after a tire rotation.I THINK THE PROBLEMS WERE More

by standoesitall
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Recommend Dealer
Yes

Other Employees Tagged: Alisea Kight

Jun 08, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Quick Lane. No excuses, we failed. I sincerely apologize for the inconvenience and frustration we caused. Moreover, I am truly sorry that we caused you to lose trust and confidence in the Quick Lane Team. Thank you very much for allowing us the opportunity to make things right. Please know that we value your business and now have a collective responsibility to regain and retain your trust and confidence moving forward. I and the entire team remain at your service. Jeremy Webster, Manager, Quick Lane of Kent.

March 03, 2025

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Great service as always they do it right and on time j y o y More

by gamcpat
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Recommend Dealer
Yes

February 15, 2025

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It was all around a great experience. John was great! We didn’t wast time. More

by LAZZSSB
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Recommend Dealer
Yes

January 28, 2025

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Positive experience at the dealership. Gavin did a good job with communication for updates along the way as my vehicle was in shop. More

by yodaj21
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Recommend Dealer
Yes

January 21, 2025

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Went in to get the works and my tires were low, they did everything and my car was ready to go in less than an hour. They were very nice and helpful. Will go back when I need my next service More

by nancy415
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Recommend Dealer
Yes

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