John Cordell | Page 29

excellent customer service ! Jim , Nate, Brittany . Cassie...work well as a team ... They keep me up to date on delays and are knowledgable and I am very comfortable using all of them. Jim's experience Cassie...work well as a team ... They keep me up to date on delays and are knowledgable and I am very comfortable using all of them. Jim's experience in handling problems is apparent. More

by raymondrichard Verified Customer Verified Customer

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As always outstanding service with a professional staff! Attentive to their customer needs and very informative and helpful with all my questions. Clean and well kept showroom and device area. Attentive to their customer needs and very informative and helpful with all my questions. Clean and well kept showroom and device area. More

by Deb Verified Customer Verified Customer

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The entire service team including Nate, John and Brittany have all been outstanding to work with and ensure each service trip is excellent. I have been getting cars from BMW westlake for the past 10 years a have all been outstanding to work with and ensure each service trip is excellent. I have been getting cars from BMW westlake for the past 10 years and the experience from sales to service has been a pleasant one. More

by JTHOMPSON37 Verified Customer Verified Customer

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John was great communicator as always. Liled listening to Der kommisar while waiting at the dealership. Found it interesting. Service finished the same day. Much appreciated. to Der kommisar while waiting at the dealership. Found it interesting. Service finished the same day. Much appreciated. More

by buckeyefans20121 Verified Customer Verified Customer

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I rated the service area as excellent and the people there are fine to work with. The work was done properly and in a timely manner. My issue was price, as I felt the work needed should have been hand there are fine to work with. The work was done properly and in a timely manner. My issue was price, as I felt the work needed should have been handled when the vehicle was being certified in November of 2020. The work would not have been necessary just 5 months later! More

by Pat.donoughe Verified Customer Verified Customer

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I can not describe how wonderful my service always is. Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding More

by BQUICK Verified Customer Verified Customer

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Brittaney, John, Nate and Jim are the best service advisors in the country. Service is always done professionally and timely. Would recommend to everyone I know. advisors in the country. Service is always done professionally and timely. Would recommend to everyone I know. More

by BQUICK Verified Customer Verified Customer

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Great and Friendly Staff!! I really enjoy working with John and Britney they are very friendly and helpful and accommodate for last minute appointments. The service team takes the stress of having to have John and Britney they are very friendly and helpful and accommodate for last minute appointments. The service team takes the stress of having to have costly repairs completed. More

by WARNC77 Verified Customer Verified Customer

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Never short of exceeding my expectations. if anyone looks forward to get their car serviced it would be me. I worked with John Cordell, Jim Strunk and Nate Lieb and they are always upfront, transparent and v forward to get their car serviced it would be me. I worked with John Cordell, Jim Strunk and Nate Lieb and they are always upfront, transparent and very polite! More

by M.Suer Verified Customer Verified Customer

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BMW of Westlake is a very service oriented dealership. Having driven BMW's for over 40 years, I have experienced many service departments and they are at the top of the list. In particular, Brittaney is Having driven BMW's for over 40 years, I have experienced many service departments and they are at the top of the list. In particular, Brittaney is our service representative and she is outstanding. She is very knowledgeable, efficient, prepared and customer focused. It is in a large part why I have suggested to my friends to purchase their BMW's here, and they have. More

by phil.battershell Verified Customer Verified Customer

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