John Cortese | Page 6

I was unhappy with my last visit. I was annoyed with being scheduled an appointment for a recall only to show up and be notified that the part had to be ordered. Also after calling several times to reac being scheduled an appointment for a recall only to show up and be notified that the part had to be ordered. Also after calling several times to reach out to a service rep about some paperwork from my warranty that's wasn't returned and an update I've never received a call back after leaving a voicemail. After about a month they reached out to advise the part was in and scheduled an appointment. However I have yet to return to have it completed. I had an oil change done back a few minutes ago which prompted me to do the recall. I noticed they never topped off any other fluids in the vehicle as most service centers would automatically do. Just not impressed so far with the level of service so far. Didn't even offer shuttle service. More

by chuckster1102 Verified Customer Verified Customer

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Awesome sales person great management and a fantastic vehicle 10 star plus thank you guys ! ! ! Also everything promise that we agreed-upon on the deal in the lease was 100% accurate and complete includi vehicle 10 star plus thank you guys ! ! ! Also everything promise that we agreed-upon on the deal in the lease was 100% accurate and complete including my refund check thank you again More

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After a bad experence, was called reguarding issue and given a Monthly lease price that seemed much more realistic, Upon then next sit down and a large increase in the monthly price agreed to a small com given a Monthly lease price that seemed much more realistic, Upon then next sit down and a large increase in the monthly price agreed to a small compromise, when I returned to finialize the lease the price and terms changed again, after more back and forth a signed a lease.. The was the worst experiance I have ever experienced in leasing or buying a vechile...I have had over 20 lease's...This one I will not forget..If this is SOP you will not have return Customer's Mike More

by mwicker1 Verified Customer Verified Customer

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Another great visit / service by Cortese team / Service staff. I scheduled a regular maintenance service visit in early June. I was assigned Patrick this time. Five stars all the way. In addition I had que staff. I scheduled a regular maintenance service visit in early June. I was assigned Patrick this time. Five stars all the way. In addition I had questions regarding the software / door lock and Patrick was super helpful. More

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Friendly team at the service center! Very helpful team, very cordial and ready to help at a short notice sometimes. I can recommend them to any need service of their vehicles! Willy Very helpful team, very cordial and ready to help at a short notice sometimes. I can recommend them to any need service of their vehicles! Willy More

by wochaya Verified Customer Verified Customer

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Everything was fast and efficient. Customer service was great. They were very friendly and made sure all of my needs were meet. I will definitely return to get my car serviced. great. They were very friendly and made sure all of my needs were meet. I will definitely return to get my car serviced. More

by AAWAD1 Verified Customer Verified Customer

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Fast service, great communication, excellent work I have found the sales , parts, office, and service personnel to be top notch. It all starts with great leadership. There are a lot of really good d I have found the sales , parts, office, and service personnel to be top notch. It all starts with great leadership. There are a lot of really good dealerships, and this is one of them. We have no need to go anywhere else. More

by gilhale Verified Customer Verified Customer

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My experience at Cortese Ford I have been with Cortese since i was a student at RIT (1997) and first car was Ford Aspire, Later bought Ford Focus, for my daughter, later I got Ford I have been with Cortese since i was a student at RIT (1997) and first car was Ford Aspire, Later bought Ford Focus, for my daughter, later I got Ford Escape, and Honda Accord for my second daughter, later traded this for Ford Fiesta, then Ford Focus, and later another Ford Escape, and i been treat as Cortese family, the service is great people are very friendly and I will recomend Cortese ford for anybody who is in the market for a vehicle! More

by wochaya Verified Customer Verified Customer

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Had service completed staff was very courteous and helpful . Had to have a part ordered , service was completed in half a day , easy pick up when the work was complete helpful . Had to have a part ordered , service was completed in half a day , easy pick up when the work was complete More

by RELOCEY Verified Customer Verified Customer

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I came back to Ford to buy my car because of the outstanding job that Darren in service was working on my old 2008 Ford Escape.. Travis was very helpful as well as Danielle and Kay. Shane sold me m outstanding job that Darren in service was working on my old 2008 Ford Escape.. Travis was very helpful as well as Danielle and Kay. Shane sold me my 2008 Escape and he checked in with me to see if I had any concerns. I thought that was super awesome. Anthony Raimy, my salesman Was outstanding as well. More

by debpaulette54 Verified Customer Verified Customer

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