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John Dowden
John Dowden, Service Director, Westboro Toyota
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John Dowden

Service Director

Westboro Toyota

271 Turnpike Rd
Westborough, MA 01581

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3 Reviews of John Dowden

October 18, 2017

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"Great Service"

- Gary Spiro

Recently I brought both my RAV4 and my wife's Highlander in for their 10,000. mi. service. The service department took our cars at the scheduled times and I waited for both. Service was completed quickly and within the given timeframes. Yeah, that's A+ service!

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Yes

Other Employees Tagged: Robert VonDohlen

February 26, 2017

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"they made it right"

- Jackson

I did have some initial communication issues with this dealership but management got involved quickly and made it right. That means a lot in my book to admit your mistakes and move forward to amend. I would recommend them based on this fact alone.

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Yes

Other Employees Tagged: Michael Knox , Do not want to mention

June 25, 2016

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"Excellent experience with James Lavelle, Asst Servc Manager"

- c4319232

I went for a repair of the rack and pinion at Westboro Toyota on August 18, 2014, a cost of $996.73. I had an excellent experience in which the service advisor, assistant service manager James Lavelle, was very informative and communicative. Mr. Lavelle put in a lot of research on the vehicle’s repair, offered a shuttle from Westboro Toyota [which is amazing because the destination wasn’t near Westboro] and he went above and beyond with helping me as a customer. He was on the phone with the independent shop that gave the quote, he was communicating with the other service managers in his department and he was very professional, friendly and courteous. Also, Westboro Toyota is the only dealership that advertises a matching price for an independent shop. Mr. Lavelle took my worries away because when I got quotes from local shops, they were too nervous and couldn't figure out how to do the repair without removing the engine from the car. Mr. Lavelle stated that Toyota knows their cars very well, and indeed Westboro Toyota far exceeded my expectations on this repair. I was nervous going in, and afterward the worries went away. Even though I had a past situation with Duy Pham in regards to a separate incident that involved my battery, it shouldn't reflect negatively on the service department at Westboro Toyota.

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Yes

Other Employees Tagged: James Lavelle

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