John Francis | Page 10

SERVICE WITH A SMILE! As always, I received service with a smile from Herb Chambers Kia service department! My usual point-of-contact is Jennifer Nelson who is exceptiona As always, I received service with a smile from Herb Chambers Kia service department! My usual point-of-contact is Jennifer Nelson who is exceptional at what she does and intuitive as to what you need! There's no muss, no fuss and the service is cordial, respectful and fast! There's a wonderful waiting area we're on this particular visit I went to to return a few phone calls, before I could finish I was being waved at to let me know that my service was already done and I was ready to go! This was no anomaly this is business as usual and they take pride there in the Herb Chambers Kia service department, to make sure that you are a happy camper! More

Report | Print

Amazing experience Could not be happier with my experience here! John Francis was beyond helpful, and just made me feel so comfortable (i was a tad stressed going in). M Could not be happier with my experience here! John Francis was beyond helpful, and just made me feel so comfortable (i was a tad stressed going in). My previous dealership closed, and to be honest i was nervous to come to Herb Chambers. I felt such a big company wouldnt care about my needs and id be another number, boy was i wrong. This was the best experience i have ever had at a dealership, and there has been a lot. This is my third Kia Optima, and certainly will not be my last Kia and 100% not my last from Herb Chambers. Future Repeat Customer Jessica scully More

Report | Print

Brake pads Terrible company. My wife asked them to get brake pads replaced, they charged double the price of higher end parts from autozone (50$ autozone, 100$ h Terrible company. My wife asked them to get brake pads replaced, they charged double the price of higher end parts from autozone (50$ autozone, 100$ here). Then their labor rate was 135$ an hour, and they spent 3 hours on a 1 hour job.... Super overpriced, when confronted about this they pretty much said F-off this is what you will pay. More

Report | Print

Nice & Easy The salesperson and sales manager were very easy to work with. Quick answers no wasted time. They followed up on the things that were part of the deal The salesperson and sales manager were very easy to work with. Quick answers no wasted time. They followed up on the things that were part of the deal and made sure they were accomplished. Over all one of my better experiences buying a vehicle. More

Report | Print

Top Notch Service at Herb Chambers Kia of Burlington As a customer of Herb Chambers Kia of Burlington for around seven years now, I can report that in all that time I've never had a negative experience w As a customer of Herb Chambers Kia of Burlington for around seven years now, I can report that in all that time I've never had a negative experience with Sales or Service. I don't know what else there is to say. The people are all friendly and service oriented. The only complaint I could muster up is the parking is tight. I feel for the staff having to maneuver vehicles there. They make it work, though and really, the experience us about the people and the relationships built. A+ to all the staff. More

Report | Print

Buy your car here, get it serviced elsewhere. I bought an Optima here back in 2015, and have had it serviced(oil changes, tire rotations) ever since. They just lost a customer over a $15 part that I bought an Optima here back in 2015, and have had it serviced(oil changes, tire rotations) ever since. They just lost a customer over a $15 part that takes 5 minutes to replace. Pros: Service and Sales staff were very nice. Get a wash and vacuum with any service(including an oil change) Prices are good Cons: The technicians don't care about your vehicle. I brought my car in because a piece of trim fell off the car and was under warranty. I still had the broken part, in case they needed to see what I was talking about, and instead of replacing the part, they just glued the broken damaged one back on, and it wasn't even done well... It wasn't lined up at all with the rest of the trim(very noticeable at a distance) and was scratched and damaged. I brought my car back today, and again, asked for this part to be replaced, the repair looks good, and since it was a warranty part, I wasn't charged. But they then left my car unlocked with the windows open in front of the service station.... In the middle of a rain storm... Thankfully I showed up just as it finished(coincidence, they didn't call), but if I had been 10 minutes later, it started raining really hard and this would have been worse. In short, the technicians have no pride in their work, and don't respect your vehicle. Go elsewhere. More

Report | Print

Worth the visit Bought a used Chrysler 300C approx. 3 weeks ago from John Francis. Smooth & easy transaction. Even though it wasn't a Kia, John was knowledgeable abou Bought a used Chrysler 300C approx. 3 weeks ago from John Francis. Smooth & easy transaction. Even though it wasn't a Kia, John was knowledgeable about the car & took time to answer all questions. It was me who rushed him on the deal. Even better, he delivered the car a couple of days later in New Hampshire at the town clerks office. Great service! More

Report | Print

great experience!! we just bought our 3rd vehicle from Herb Chambers Kia and it's always a great experience! John and Julian are very professional and i would absolutely we just bought our 3rd vehicle from Herb Chambers Kia and it's always a great experience! John and Julian are very professional and i would absolutely recommend them!! the process was smooth and there is never any pressure. Thank you guys for all you do! i absolutely love my new car!!! More

Report | Print

Wonderful people, wonderful customer service. I accompanied my daughter here to help her buy a car after hearing great things. John Francis was our salesperson and was perfectly transparent. He we I accompanied my daughter here to help her buy a car after hearing great things. John Francis was our salesperson and was perfectly transparent. He went above and beyond to make sure she had the best experience. I've already told several friends and acquaintances to visit Kia Burlington! More

Report | Print

Great car buying experience I just purchased a Kia Sorrento at Herb Chambers and would highly recommend this dealership. John Francis was my salesman and he was great to work wi I just purchased a Kia Sorrento at Herb Chambers and would highly recommend this dealership. John Francis was my salesman and he was great to work with. The process was stress free. I felt no pressure but I got the car I wanted and a deal I was very happy with. Everyone I dealt with including John , Julian and Dane was focused on my satisfaction. I have never written a review before but I wanted to share my positive experience. More

Report | Print