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John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 10

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

December 12, 2022

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Employee Rating

Friendly, easy transaction, answered all of my questions, knowledgeable, prompt and great follow through! Thanks More

by JLONGMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Isbell, Marcus Gorges, Joel Palmquist , Charles Erickson

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Dec 28, 2022

Gorges Volvo Cars responded

Thank you for the opportunity, we appreciate it greatly!

December 09, 2022

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Employee Rating

They were friendly, on time, did what they said they would do. Not being from Omaha or the area, they were very helpful. More

by dkuhrts62
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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Dec 12, 2022

Gorges Volvo Cars responded

Glad we could help! Thank you for the visit!

December 08, 2022

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Employee Rating

Staff is always friendly and helpful and keeps me informed on the status of my vehicle. More

by kenfougeron
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2022

Gorges Volvo Cars responded

Thanks Ken!

December 08, 2022

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Employee Rating

Provided great service and explained everything very well! It was an awesome experience for my husband and I. More

by tcmrox101@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Isbell, Chad Christensen, Joel Palmquist, Gunnar Garner , Front receptionists were super friendly!

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Dec 09, 2022

Gorges Volvo Cars responded

We are glad to hear it. We will be sure to make your next visit just as great!

December 05, 2022

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Employee Rating

Always great service! I don’t like having to write 15 words to complete a survey More

by DOGUTSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2022

Gorges Volvo Cars responded

Always happy to help!

December 02, 2022

Dealership Rating
Employee Rating

Gorges service department is the best. I know when I take my car in everything will be done right and with genuine Volvo parts. More

by Volvo Enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh, Kevin and Corey

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Dec 07, 2022

Gorges Volvo Cars responded

We only use the best and appreciate your trust in us!

December 01, 2022

Dealership Rating
Employee Rating

Great service department & wonderful sales people They are very helpful Clean waiting area Convenient hours More

by NKUHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Isbell, Mike Percival, Chad Christensen, Joel Palmquist

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Dec 07, 2022

Gorges Volvo Cars responded

Thank you for the stellar review! We look forward to seeing you next time!

November 29, 2022

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Employee Rating

Super helpful to out of town Volvo ownership in need of help with service issue. More

by Dinkuskane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 30, 2022

Gorges Volvo Cars responded

So glad we could be of service!

Nov 29, 2022

Dinkuskane responded

Many thanks

November 29, 2022

Dealership Rating
Employee Rating

The service on my car is always great. The service group is always courteous and helpful! More

by MCHANKAY11
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 23, 2022

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Employee Rating

My appointment took a little longer than what I was told, but not a problem as they have such a nice dealership to settle in. My service advisor was very patient in helping me with a few of the vehicles func More

by Klhestermann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 30, 2022

Gorges Volvo Cars responded

We appreciate your patience with us as we made things right and are always here to help with any questions you may have throughout your ownership experience. Thank you so much!

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