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John Gaines

Overview Reviews (646) Inventory (165)

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John Gaines

John Gaines | Page 11

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.9

646 Reviews

Overview Reviews (646) Inventory (165)

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

November 22, 2022

Dealership Rating

Employee Rating

I was charged unnecessary and my issue was not resolved, I suspected suspicious activity in the service department I suspected suspicious activity in the service department More

by rahmanzai6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Nov 22, 2022 -

Gorges Volvo Cars responded

We do apologize for any shortcomings but the vehicle you purchased was in need of great mechanical repair which you were aware of when you brought it in. We kept you in the loop throughout the entire process. When your vehicle left our service center a month ago, it was operating sufficiently, if you are having any trouble please contact the service department at 402-359-1501. Thank you!

Nov 23, 2022 -

rahmanzai6 responded

When I took my car I noticed the smoke coming coming in to the car told service adviser he was going to charge me more so my car was not fixed after I pay 10000.

November 22, 2022

Dealership Rating

Employee Rating

Service was great and done on time. Price was as quoted. No issues at all. Price was as quoted. No issues at all. More

by mjparks3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Corey in Service Dept on phone.

November 19, 2022

Dealership Rating

Employee Rating

Friendly service for your car. Took me in without an appointment for service and was fast and friendly. Took me in without an appointment for service and was fast and friendly. More

by jstagg

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 30, 2022 -

Gorges Volvo Cars responded

We are happy to accommodate and glad it all worked out!

November 19, 2022

Dealership Rating

Employee Rating

Always friendly and ready to assist. I like the fact that they send text messages with the status of my car. I like the fact that they send text messages with the status of my car. More

by STEPHEN.PRINCE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh

November 17, 2022

Dealership Rating

Employee Rating

great service and attention to details, everything is explained before work and after, really appreciate all of the employees in the service department explained before work and after, really appreciate all of the employees in the service department More

by TEAMHUT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Herman

November 15, 2022

Dealership Rating

Employee Rating

We appreciate the dealerships professionalism, cleanliness, and knowledge about their products and services. Gunnar was a new salesman but he was humble, friendly, and knowledgeable. cleanliness, and knowledge about their products and services. Gunnar was a new salesman but he was humble, friendly, and knowledgeable. More

by JNBECKER97

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Palmquist, Gunnar Garner

Nov 16, 2022 -

Gorges Volvo Cars responded

We appreciate you sharing! Gunnar has a thirst for knowledge and is a wonderful addition to our team. Congrats!

November 15, 2022

Dealership Rating

Employee Rating

As always the Gorges’ staff went above and beyond, making the service experience as pleasant as possible. Thank you!! the service experience as pleasant as possible. Thank you!! More

by arrow_stephanie.caryl

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Herman

Nov 16, 2022 -

Gorges Volvo Cars responded

And we will continue to do so! Thanks so much!

November 12, 2022

Dealership Rating

Employee Rating

Great service On time Friendly Professional staff Nice waiting area Very clean both inside & in service area staff Nice waiting area Very clean both inside & in service area More

by NKUHL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Percival, Joel Palmquist

Nov 16, 2022 -

Gorges Volvo Cars responded

We love to hear it and look forward to seeing you next time!

November 12, 2022

Dealership Rating

Employee Rating

They are very patient with my many questions and always courteous. I appreciate that they call to give me a time estimate of when my car will be ready. courteous. I appreciate that they call to give me a time estimate of when my car will be ready. More

by JULLAW4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charles Erickson

Nov 16, 2022 -

Gorges Volvo Cars responded

One of our top priorities is our clients comfort. We are here for you and truly happy to help. Thank you for your trust in us!

November 08, 2022

Dealership Rating

Employee Rating

Gorges Volvo actually makes servicing my Volvo vehicles easy and enjoyable, I trust them emphatically. easy and enjoyable, I trust them emphatically. More

by JANDGHODGES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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