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John Gaines

Overview Reviews (646) Inventory (165)

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John Gaines

John Gaines | Page 12

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.9

646 Reviews

Overview Reviews (646) Inventory (165)

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

November 07, 2022

Dealership Rating

Employee Rating

Service as expected, friendly staff, loaner car, recommendations with no pressure. We'll done no issues. recommendations with no pressure. We'll done no issues. More

by JDENSZ

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

November 07, 2022

Dealership Rating

Employee Rating

This was fast and easy. I have no other words for the allotted amount required. I have no other words for the allotted amount required. More

by JULIE.WHITE11

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 16, 2022 -

Gorges Volvo Cars responded

Thanks Julie!

November 04, 2022

Dealership Rating

Employee Rating

I got there early for my appointment and they were great! Got my car in and serviced right away. I was very appreciative. Got my car in and serviced right away. I was very appreciative. More

by Lisa.Hagstrom

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 07, 2022 -

Gorges Volvo Cars responded

Glad we could accommodate. Thank you, Lisa!

November 04, 2022

Dealership Rating

Employee Rating

Efficient, car services completed in a short period of time. Accommodating, appreciate the curtesy car. time. Accommodating, appreciate the curtesy car. More

by jms

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

November 02, 2022

Dealership Rating

Employee Rating

Consummate professionals from reception, sales, financing and service. We’ve bought two Volvos from Gorges; very high probability we will buy our next Volvo from Gorges as well and service. We’ve bought two Volvos from Gorges; very high probability we will buy our next Volvo from Gorges as well More

by JSP

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike Percival, Chad Christensen, Joel Palmquist , Chandler Welsh

November 01, 2022

Dealership Rating

Employee Rating

Friendly as well as competent. Service department was major factor in my decision to buy my Volvo. Service department was major factor in my decision to buy my Volvo. More

by IHOLLIDAY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Corey and Josh

Nov 01, 2022 -

Gorges Volvo Cars responded

We love to hear it. Between our 3 advisors they have over 50 years of experience at our dealership alone and will continue to be of service throughout your ownership experience. Thank you for choosing Volvo!

October 31, 2022

Dealership Rating

Employee Rating

I did this already. From my perspective a more nimble website would be helpful to me a customer. My earlier note was more detailed. Hope you can retrieve. In a nutshe From my perspective a more nimble website would be helpful to me a customer. My earlier note was more detailed. Hope you can retrieve. In a nutshell, Gorges service team earns the highest rating. Regarding model, I help my mom by taking her car to Gorges for service. Not sure which XC model she has. More

by Volvo

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: John’s service team is the best. Cory has provided great service to my mom and me. And so has the entire service team. Thank you!

Nov 01, 2022 -

Gorges Volvo Cars responded

We appreciate the feedback and are always looking for ways to improve. We will continue to keep you moms vehicle running in top shape!

October 31, 2022

Dealership Rating

Employee Rating

Top notch dealership. Never pushy. Mike and Charles are wonderful to deal with. Highly recommend. Never pushy. Mike and Charles are wonderful to deal with. Highly recommend. More

by CHRIS.L.WHITE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Charles, Mike

Nov 01, 2022 -

Gorges Volvo Cars responded

Between the two of them they have about 25yrs of experience here at Gorges and their knowledge base is unmatched. We appreciate you sharing!

October 25, 2022

Dealership Rating

Employee Rating

Great service/ Josh H , kevin P / Cory. They do a great job when I call / thanks a lot for taking good care b of me. They do a great job when I call / thanks a lot for taking good care b of me. More

by TDKALAMAJA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Joel Palmquist , Josh H / Kevin P. / Cory

October 25, 2022

Dealership Rating

Employee Rating

Quick, courteous service provided by Josh and the service team at Gorges Volvo - thank you team at Gorges Volvo - thank you More

by RANCK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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