John Henry

I purchased a used Mustang Mach E from this dealership with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I original with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I originally brought the vehicle in because: -The rubber trim on the roof was cracking -The liftgate had a sticker indicating a kick to open feature, but the feature did not work -The front camera kept faulting and disabling BlueCruise, cruise control, and lane keep assist They replaced the cracked roof rubber, which I appreciate. However, during that repair they did not install the rubber bumpers inside the door jamb correctly and put the trim over the rubber, pinching it. I had to bring the vehicle back again for them to correct their own mistake. The camera issue is still not resolved. I brought the car back this week, and although they could see the fault codes in the system from 10/17 to 11/22, they told me they could not fix or replace anything because they could not duplicate the issue in that moment. The problem continues to happen, but there was no guidance on any next steps and no plan to diagnose it further. I was also told that the kick to open liftgate feature is not actually installed on my vehicle even though the sticker explaining how to use it is installed from the factory. I was informed that my car was built during a parts shortage and Ford used whatever stickers they had on hand. This is the third vehicle they have seen with this same issue, but there was no solution offered. When I first picked up the vehicle on 10/17, I arrived close to closing time, but the advisor should still have completed a proper walkthrough. The incorrect trim installation should have been noticed before the vehicle was released to me. During my most recent visit, the advisor was dismissive and did not give me the opportunity to fully explain that the camera faults are still happening. I did not feel heard, and I did not feel like anyone was interested in helping me find a path toward a solution. I really wanted a positive experience, but repeated visits, unresolved issues, and poor communication have made this frustrating. I hope the dealership takes this feedback seriously and works to improve both their attention to detail and their customer service. More

by RAMI.GARZA Verified Customer Verified Customer

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From checking in to checking out, my experience is always great at Riata Ford! I can't recommend them enough! great at Riata Ford! I can't recommend them enough! More

by CHERYL.WILSON Verified Customer Verified Customer

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good experience. Will be there again. Hopefully get my other car there for service as well. Will be there again. Hopefully get my other car there for service as well. More

by GB Verified Customer Verified Customer

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My salesman and finance people were very fast and accurate. I have bought several vehicles from them in the past and I will keep on purchasing from this dealership. I am completely satisfied I would accurate. I have bought several vehicles from them in the past and I will keep on purchasing from this dealership. I am completely satisfied I would recommend family and friends. More

by MICHAEL.GEORGE3355 Verified Customer Verified Customer

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Family is the only word that I can think of when we walk through the doors at Riata Ford ! Everyone goes above and beyond for us ! Gary is simply the BEST there is and his staff is top notch every time !! through the doors at Riata Ford ! Everyone goes above and beyond for us ! Gary is simply the BEST there is and his staff is top notch every time !!!!! More

by RHONDA.MITSCHKE Verified Customer Verified Customer

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I am very satisfied I will refer friends to this dealer thank you very much dealer thank you very much More

by Michael Tram Verified Customer Verified Customer

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John Henry in service is always a pleasure to work with. Keeps me informed each step of the way. Will Goodwin was also an excellent salesperson. Never worked with Michael Jackson??? Keeps me informed each step of the way. Will Goodwin was also an excellent salesperson. Never worked with Michael Jackson??? More

by BRETT51 Verified Customer Verified Customer

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Alway great service at Riata Ford. From buying my Ford Maverick to regular maintenance. I am always met with a smile and personal attention, and I will always recommend Riata! From buying my Ford Maverick to regular maintenance. I am always met with a smile and personal attention, and I will always recommend Riata! More

by CHERYL.WILSON Verified Customer Verified Customer

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Friendly, efficient service. Always have a great experience at Riata Ford. Will continue to use them as my go to dealership Always have a great experience at Riata Ford. Will continue to use them as my go to dealership More

by NURSEBINKIE Verified Customer Verified Customer

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Riata ford always takes care of the customer. I've only taken my truck to riata! I've only taken my truck to riata! More

by robertev1115 Verified Customer Verified Customer

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