John Henry

John Henry the service advisor and Oscar the shop Foreman did an outstanding job in replacing my 2024 Ford Maverick axles and CVC joints in a expedited time frame! did an outstanding job in replacing my 2024 Ford Maverick axles and CVC joints in a expedited time frame! More

by BRUCE65 Verified Customer Verified Customer

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unfortunately due to the service provided, I'm forced to perform my own maintenance & grades. I wouldn't recommend their service department AT ALL. perform my own maintenance & grades. I wouldn't recommend their service department AT ALL. More

by nrwoollard Verified Customer Verified Customer

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I took my vehicle in for a coolant leak. They ended up keeping it for 6 weeks and 2 days. Very little follow up and status updates unless I called them. The rental car cost exceeded the war They ended up keeping it for 6 weeks and 2 days. Very little follow up and status updates unless I called them. The rental car cost exceeded the warranty allowable and almost equaled the cost of the repairs. Will not use this dealership again. More

by Andernm Verified Customer Verified Customer

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Love this dealership, service department is top notch. They are quick and do great work. Great team. They are quick and do great work. Great team. More

by keithmarquez21 Verified Customer Verified Customer

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Great service as always. I certainly appreciate the loaner vehicle. I live an hour away from the dealership and it makes it easier to get back-and-forth to work and to keep g I certainly appreciate the loaner vehicle. I live an hour away from the dealership and it makes it easier to get back-and-forth to work and to keep going while my vehicle is in the shop. The only thing I can say that I did not appreciate was having to pay a deductible again for much of the same work that was done about a year ago. Transmission work should not come again after around 10,000 miles. It should’ve been warrantied. That’s my only complaint. Everything else was great. More

by Bobbysumner2 Verified Customer Verified Customer

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Excelente servicio. Muy amables y me brindaron shuttle para llevarme a mi casa y no tener que esperar ahí. Gracias por el gran servicio. Muy amables y me brindaron shuttle para llevarme a mi casa y no tener que esperar ahí. Gracias por el gran servicio. More

by YBANAGUERRERO Verified Customer Verified Customer

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I’ve been going to Riata Ford in Manor for 13 years and they continue to provide great service. I’ve tried others but I keep going back for a reason. they continue to provide great service. I’ve tried others but I keep going back for a reason. More

by Mailmanager Verified Customer Verified Customer

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I purchased a used Mustang Mach E from this dealership with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I original with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I originally brought the vehicle in because: -The rubber trim on the roof was cracking -The liftgate had a sticker indicating a kick to open feature, but the feature did not work -The front camera kept faulting and disabling BlueCruise, cruise control, and lane keep assist They replaced the cracked roof rubber, which I appreciate. However, during that repair they did not install the rubber bumpers inside the door jamb correctly and put the trim over the rubber, pinching it. I had to bring the vehicle back again for them to correct their own mistake. The camera issue is still not resolved. I brought the car back this week, and although they could see the fault codes in the system from 10/17 to 11/22, they told me they could not fix or replace anything because they could not duplicate the issue in that moment. The problem continues to happen, but there was no guidance on any next steps and no plan to diagnose it further. I was also told that the kick to open liftgate feature is not actually installed on my vehicle even though the sticker explaining how to use it is installed from the factory. I was informed that my car was built during a parts shortage and Ford used whatever stickers they had on hand. This is the third vehicle they have seen with this same issue, but there was no solution offered. When I first picked up the vehicle on 10/17, I arrived close to closing time, but the advisor should still have completed a proper walkthrough. The incorrect trim installation should have been noticed before the vehicle was released to me. During my most recent visit, the advisor was dismissive and did not give me the opportunity to fully explain that the camera faults are still happening. I did not feel heard, and I did not feel like anyone was interested in helping me find a path toward a solution. I really wanted a positive experience, but repeated visits, unresolved issues, and poor communication have made this frustrating. I hope the dealership takes this feedback seriously and works to improve both their attention to detail and their customer service. More

by RAMI.GARZA Verified Customer Verified Customer

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From checking in to checking out, my experience is always great at Riata Ford! I can't recommend them enough! great at Riata Ford! I can't recommend them enough! More

by CHERYL.WILSON Verified Customer Verified Customer

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good experience. Will be there again. Hopefully get my other car there for service as well. Will be there again. Hopefully get my other car there for service as well. More

by GB Verified Customer Verified Customer

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