John "Jay" Lack

Love my new Jeep. The people are the dealership were nice. I had a number in my head for trade in and was going to leave unless they met it. They did not fail! The dea The people are the dealership were nice. I had a number in my head for trade in and was going to leave unless they met it. They did not fail! The deal was made and I drove off with my new baby. More

by lullucappy Verified Customer Verified Customer

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The process was very satisfying, and they met my expectations. Thanks to everyone to make it possible. expectations. Thanks to everyone to make it possible. More

by dianaadelem Verified Customer Verified Customer

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My salesperson and the finance rep were both very good. Appreciate the help shown. As long as.its a fair deal Id be back. Appreciate the help shown. As long as.its a fair deal Id be back. More

by randymspencer Verified Customer Verified Customer

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I recently traded in my SUV for a vehicle with a third row and had been test-driving several options before visiting the Dodge dealership. When I arrived, I was greeted by Will, who was friendly and profe row and had been test-driving several options before visiting the Dodge dealership. When I arrived, I was greeted by Will, who was friendly and professional. I initially found a used Dodge Durango on the lot that I really liked, but I was unable to test drive it that day because I needed to return home to my children. Will followed up afterward and maintained communication without being pushy, which I appreciated. When I returned a few days later, the Durango I had originally been interested in had already been sold. I had done extensive research beforehand and knew exactly what I was looking for: a Durango with second-row bucket seats, 4rd row a specific color, and within a certain price range. I test drove another Durango on the lot with higher mileage, and Will was able to locate a vehicle that better matched my preferences at another dealership. The process was very smooth. Because I was leaving for a cruise the following day, most of the negotiation was handled via text message in advance. The process was easy considering the back and forth on pricing, and Will personally arranged to bring the vehicle to the dealership so it would be available for pickup that evening. When I arrived to complete the purchase, the process felt somewhat rushed as the dealership was nearing closing time. I did not have the opportunity to fully drive the vehicle until the paperwork process had already begun. While I understood the time constraints, I would have preferred to spend a bit more time evaluating the vehicle beforehand, as the seating position felt somewhat different from the Durango I had previously test driven. I have figured it out since purchasing. The finance portion of the transaction was excellent. The finance manager, was thorough, professional, and clear in explaining the documents. The paperwork process was efficient and straightforward, and at that point I was very happy with my purchase. However, when I was provided the keys to the vehicle, I was surprised to learn that only one key fob was included. This had not been disclosed earlier in the process. I expressed my concern, as this is information that would have been helpful to know ahead of time. Another staff member explained that some used vehicles are sold with only one key and that this policy is noted on the dealership’s website. It was an heated discussion and I did end up in tears. After discussing the situation, we agreed that the dealership would assist in providing an additional key fob. After returning from my cruise I contacted Will to ask about picking up the second key. At that time, I was informed that I would need to pay for it. When my husband followed up for clarification, we were told there was a negative review associated with the purchase and that it would need to be removed before the additional key fob would be provided. The issue, however, was that I had not written any review and was out of town. After requesting to see the review in question, it became clear that it was unrelated to my purchase and was connected to a different customer review involving a Dodge Ram. The manager later contacted me and apologized for the confusion, explaining that it had been a misunderstanding due to coincidental timing. That said, the idea of withholding a previously agreed-upon resolution while asking a customer to remove a review raises concerns. Using a product or service as leverage to have someone take down an honest review is not a practice that reflects well on customer service or transparency. While I am pleased with the vehicle itself and appreciated several aspects of the buying experience, the situation surrounding the key fob and the confusion over the review could have been handled with clearer communication and greater professionalism. I hope the dealership takes this feedback constructively and works to improve transparency and customer experience moving forward. More

by DarleneL Verified Customer Verified Customer

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I had an excellent experience working with Justin at Ferman Jeep. He took the time to understand what I was looking for and helped me choose the perfect Jeep Grand Cherokee L 4x4. The buying process was Ferman Jeep. He took the time to understand what I was looking for and helped me choose the perfect Jeep Grand Cherokee L 4x4. The buying process was completely transparent, with no hidden fees or surprises. I truly appreciate his professionalism and would gladly recommend Justin and Ferman Jeep to anyone looking for a new More

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Justin was very helpful and informative about the process purchase of my 2022 gladiator very relaxing. We love the gladiator Thank you. process purchase of my 2022 gladiator very relaxing. We love the gladiator Thank you. More

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All was great except they didn’t give me a second key fob and now it was gonna cost me 300 bucks to get one. Every new car has two key fobs. and now it was gonna cost me 300 bucks to get one. Every new car has two key fobs. More

by Dclaw Verified Customer Verified Customer

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James found me a car quickly and was awesome. Would definitely recommend. 10 out of 10 Would definitely recommend. 10 out of 10 More

by micheal.dunlap Verified Customer Verified Customer

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Appreciate Neil's time and help. He was able to answer any questions, and helped setting up new car. Never no pressure and respected our time. We greatly appreciate Jamie for int He was able to answer any questions, and helped setting up new car. Never no pressure and respected our time. We greatly appreciate Jamie for introducing us to Neal. Probably best car buying experience ever. More

by Trish Verified Customer Verified Customer

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Very pleased and Happy that we chose Ferman to buy our new Fodge Durango and lucky to get Justin as our sales perdon! new Fodge Durango and lucky to get Justin as our sales perdon! More

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