John Kim | Page 11

Great experience! Nice sales person, management, and financial assistance. Easy trade-in. Each step of the way, clearly explained. I really do Love my UX! financial assistance. Easy trade-in. Each step of the way, clearly explained. I really do Love my UX! More

by TSUEGIRL Verified Customer Verified Customer

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LEXUS RELATIONSHIP I bought a Lexus in 2007 so I just wanted another one, my son and John have a friendship and they worked out a good deal for me to get another. Thank I bought a Lexus in 2007 so I just wanted another one, my son and John have a friendship and they worked out a good deal for me to get another. Thanks John and Juanito, you both rock. More

by ARSENIAFORD Verified Customer Verified Customer

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Freddy and Fook were amazing! Freddy went above and beyond to make sure I found the vehicle I was look for and was happy with it. beyond to make sure I found the vehicle I was look for and was happy with it. More

by CHACONCAESAR Verified Customer Verified Customer

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Experian was smooth, easy, and very pleasant. I had no issues at all. Highly recommend Juanito, he will definitely take care of you and your needs! issues at all. Highly recommend Juanito, he will definitely take care of you and your needs! More

by HONEYGIRLTEA67 Verified Customer Verified Customer

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Great service Everything was great. The only things that did not happened that would have been nice was as my garage door opener and my cell phone did not sinc. Everything was great. The only things that did not happened that would have been nice was as my garage door opener and my cell phone did not sinc. Otherwise Juanito was great! More

by ALEXGREENBERGLB Verified Customer Verified Customer

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This is a chaotic and disorganized Lexus dealership. Nobody knew what the last person said or did and they took forever to process the paperwork. The car basically sold itself although there was no offe Nobody knew what the last person said or did and they took forever to process the paperwork. The car basically sold itself although there was no offer to test drive it or actually see the car in bright light. More

by ebreisch98 Verified Customer Verified Customer

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Very professional and friendly dealership. I would definitely recommend to my family. I will return once my lease comes to an end. Thank you so much! definitely recommend to my family. I will return once my lease comes to an end. Thank you so much! More

by MILLSAPGREGORY Verified Customer Verified Customer

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Worst.Experience.Ever. From the initial contact choice being ignored, to the overly aggressive salespeople, they delivered a dirty vehicle, and rescinded the contract. And I’ve tried numerous ways and tim being ignored, to the overly aggressive salespeople, they delivered a dirty vehicle, and rescinded the contract. And I’ve tried numerous ways and times to speak with John Kim, GM, and he has ignored me, and did not return a call like he said he would. More

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Gimel was very helpful and accommodating with us. This place has the best customer service. Hands down will tell our friends and family. Thank you !! place has the best customer service. Hands down will tell our friends and family. Thank you !! More

by STA0 Verified Customer Verified Customer

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The Sales Management is a Joke Horrible customer experience Came from Cadillac after 15yrs Had high expectations from Lexus, none were met Most arrogant group of childish brats I Horrible customer experience Came from Cadillac after 15yrs Had high expectations from Lexus, none were met Most arrogant group of childish brats I have ever experienced Sales management is unprofessional and a joke I felt like I was speaking to a self absorbed child when dealing with the John Kim John was soo unprofessional, constantly snorting and making it odd and uncomfortable as we are in the midst of this global virus outbreak. John and Michael Shin were way to playful and paid no attention to detail, acting like they were in a college commons area, joking and kidding around. My car was delivered with scratches on the hood, the driver side read door, and the trunk. I mean come on...I just signed on all dotted lines and you deliver to me $40k worth of damaged goods? Like xxx????? Kevin Shirazi is too wet behind the ears and inexperienced to sell these luxury cars. He stumbled over his explanation of features quite a bit. He service sucked at the end as he didn't take the time to go over critical or most used features of the car. He didnt even bother to set the xxxx clocks in the friggin vehicle. The only saving grace was closing the deal with Sam Megaly. He was professional, mature, represented the Lexus brand with no bravado but with a calm and utterly professional demeanor. his articulation of auto financing was easy to understand, I never felt like he was trying to pull the wool over my eyes or plug my ears. Now, dont get me wrong, he too is a salesmen and I ended up protecting the car from bumper to bumper, top to bottom. Having not financed or leased a car in a decade and a half, I may have been taken with the extra protections and warranties, but in the end I feel good that I am protected and don't have to consider worrisome repairs and the expense of it all. Sam is the bomb! I drove off with my new vehicle on Sat 2.29.20 and brought it back to repair the body damage, the scratches on Tues 3.3.20. Kevin walked by me several times as I sat in the reception area and not once did that little pip squeak stop and greet me with a hello. I am like "dude, I just put something toward your next Gucci loafer purchase by buying a car on the last day of the month and you cannot say, hello." Also, I left a message for that little xxxxer on Tues 3.3.20, stating I would be at the dealership to address the scratches on the Lexus NX300 I purchased from him. You know that little boy never returned my call, let alone say hello while I was there; nor did he return my call the next day, Wed 3.4.20. I hate I purchased my car at Jim Falk Lexus of Beverly Hills. I wish I could go back in time and start over at South Bay Lexus in simple xxx Torrance. Lastly, the only reason I ended up in Beverly Hills is because of Jeremy Pullens. My fiance was in communication with him, discussing a used car. After some consideration, we decided to move forward considering a new vehicle, we decided to remain at the Beverly Hills dealership. Although Jeremy did nothing during the sales of the new car, it was because of Jeremy my fiance and I even stepped foot in Beverly Hills Lexus. Thank Jeremy and Sam. Also...make Sam the General Manager; it's a much better look and representation of a mature luxury brand. More

by MARQUETTELYNN Verified Customer Verified Customer

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