John Kirchenbauer | Page 11

Ken Ganley Ford Norton responded

Hi, we are sorry to hear about your disappointment with your visit to Ken Ganley Ford Service Center for your vehicle recall. Our records show that a Carly brought the vehicle in and that Park Ford had already performed the recall on the vehicle. They replaced the rear toe links and performed a rear alignment. Customer expressed that they thought it felt loose in the rear of the vehicle and the tires were starting to wear. Our records also show that they took the vehicle to an aftermarket repair shop for inspection and that they advised the customer that there was an issue with the workmanship performed at the other Dealer (Park Ford). We advised the customer to take the vehicle back to the dealer that performed the work to take care of the alignment and the tire wear issue. We did not refuse to fix a recall on the vehicle. Since it is a Ford recall and it was already addressed / fixed by another dealership, you / the customer has to take it back to that dealership. Sorry for any inconvenience!

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

Ken Ganley Ford Norton responded

Thank you so much for your excellent review, Melinda! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford Norton. Please don't hesitate to reach out if you need anything else.

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out if there's anything additional we can do for you.

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better."

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with John here at Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!