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John Kirchenbauer
John Kirchenbauer at Ken Ganley Ford Norton

John Kirchenbauer | Page 11

Service Director

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
214 Reviews
4.7

214 Reviews

Write a Review

214 Reviews of John Kirchenbauer

July 01, 2022

Dealership Rating
Employee Rating

While it took Ford a while to come up with the part needed to be replaced in my Explorer, the dealership itself was very friendly and let me know step by step where they were with the progressive of my More

by melinda.wright1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath

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Jul 01, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review, Melinda! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford Norton. Please don't hesitate to reach out if you need anything else.

June 28, 2022

Dealership Rating
Employee Rating

Great service and a short wait time. Friendly service employees. Great experience overall. Outstanding! Thumbs up! More

by JCWILCOXIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath

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Jun 29, 2022

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 22, 2022

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Employee Rating

The service advisors were very nice and helpful. Also the work was done quickly and the process as a whole was nice and easy. More

by Bjaros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath

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Jun 23, 2022

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 13, 2022

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Employee Rating

Tony was patient and knew what questions to ask and how to answer ours. Excellent experience. We love their service and parts folks too. More

by tozbolt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman, Tony Zuppe

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May 15, 2022

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out if there's anything additional we can do for you.

May 11, 2022

Dealership Rating
Employee Rating

Always a pleasure to work with Ganley Ford when getting my bi annual oil changes and fire rotations. More

by DANC4EVER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath, Matt Palffy

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May 12, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 07, 2022

Dealership Rating
Employee Rating

good but left dip stick out a little and oil came out and dripped on engine More

by NANANPAPA906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , Drew Erdman

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May 09, 2022

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better."

May 03, 2022

Dealership Rating
Employee Rating

John Kirchenbauer and his staff are always so friendly and professional. I always choose Ganley. More

by Buckeyeterry75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 04, 2022

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with John here at Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

April 30, 2022

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Employee Rating

This is my fourth Ford from Ken Ganley Ford and from Desmond! They continue to provide the best customer service and make my vision a reality!! They truly go above and beyond for their customers 💖 More

by Sholm27
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Tom Yerace, Craig Douglas, John Chapman, Fulton Benya, Scott Spath, Kevin Kneebusch, Matt Palffy , Drew Erdman

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May 02, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Desmond was able to assist you with your fourth Ford. Congratulations!

April 04, 2022

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Employee Rating

I drove 45min out of the way from my house as these are the only folks I trust with my baby. Excellent service. More

by Art Thritus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , Drew Erdman

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Apr 05, 2022

Ken Ganley Ford Norton responded

Art, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

March 30, 2022

Dealership Rating
Employee Rating

Always have received great, honest service at fair prices from Ken Ganley Ford. They only place I take this vehicle for service. More

by Rhobes P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya

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Mar 31, 2022

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

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