John Kraiza | Page 2

Some experiences were good, others have been frustrating. It's been 2 weeks and I am still waiting for my second key and a replacement bumper. I have made 3 trips in to the dealership and still have not be It's been 2 weeks and I am still waiting for my second key and a replacement bumper. I have made 3 trips in to the dealership and still have not been able to get the key. I would think some arrangements could be made to have it available even if the used car manager is out a lot. Or someone should be calling me to let me know when the person who has it is in the office. Hard to believe he hasn't been there in 2 whole weeks. I don't feel I got a good deal on the vehicle, but that is largely on me for not doing a better job negotiating. Also was very disappointed in the finance rate, I went in to get the 5.49% advertised, but then they offered me a used vehicle and the rate from Toyota skyrocketed in spite of my excellent credit rating... Was there a better rate out there? I don't know, I should have waited until I could shop around, so again, that is on me. Overall, the dealership hasn't done anything wrong, I am just frustrated at having to chase after details like the key and the bumper. I am hoping to have positive experiences with the service department, but can't speak to that yet. More

by BLUEDOG725 Verified Customer Verified Customer

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If it wasn’t for Neil, I would not have bought may car there. He saved me from walking away after waiting to test drive the Toyota Crown for 2 months. there. He saved me from walking away after waiting to test drive the Toyota Crown for 2 months. More

by gaviganw Verified Customer Verified Customer

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The dealer explained me everything In a very clear and honest way. No extra charges, no hidden numbers compare to other dealers. honest way. No extra charges, no hidden numbers compare to other dealers. More

by ricardocarias882 Verified Customer Verified Customer

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Very easy to work with and we’re able to answer any questions very quickly. Was flexible on the time to pick up the car. questions very quickly. Was flexible on the time to pick up the car. More

by jonb21 Verified Customer Verified Customer

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Awesome place to do business! Will recommend all friends and family! Very knowledgeable and patient Will recommend all friends and family! Very knowledgeable and patient More

by Javi Verified Customer Verified Customer

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The dealership was clean it was neat and the work was done very timely. Jay did a fabulous job explaining everything to me. done very timely. Jay did a fabulous job explaining everything to me. More

by DMUTCHK Verified Customer Verified Customer

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I have very good experience in gland Toyota very helpful and hard working in customer service and hard working in customer service More

by muhammadnaeemkhan536 Verified Customer Verified Customer

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Bruce was great and fast will always recommend Glen toyota and Bruce and there team toyota and Bruce and there team More

by loveandhate Verified Customer Verified Customer

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They were helpful with purchasing my new car. Could have done a better job with overall quickness on day of sale Could have done a better job with overall quickness on day of sale More

by sboyadjis Verified Customer Verified Customer

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Excellent customer service and Jayson Mota was excellent to work with and we are grateful for all his help to work with and we are grateful for all his help More

by Customer Verified Customer Verified Customer

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