Check out John Lavelle's reviews on DealerRater

September 29, 2025

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My car repair took forever. Every time I called to get some information, the person responsible for the repair was almost never available or would say that he will call back, bu Every time I called to get some information, the person responsible for the repair was almost never available or would say that he will call back, but never does. After I received the car to this day the car radio/audio is still not working despite letting them know. I got tired of calling. I find this to be a total waste of time and it is very frustrating. More

by AICHASAMBO

Verified Customer

Workmanship

Service Time

Recommend Dealer

No

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Sep 29, 2025 -

Joyce Honda responded

We’re very sorry for the delays and poor communication you experienced. We understand how frustrating it was to still have concerns after your vehicle was returned. Since this was a stolen recovery handled through insurance and our body shop, the process was more complex and took longer than expected—but that does not excuse the lack of updates. I’d like to personally review your repair and ensure the audio issue is resolved. Please contact me directly. Erik Matos, Service Manager (973) 361-1396 | erik_matos@joycehonda.com

September 25, 2025

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Fast and easy, I got my oil changed and it was really fast and people there really helps fast and people there really helps More

by NICOLESCOBARG29

Verified Customer

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Kelly Fields

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Sep 25, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 24, 2025

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Always very satisfied; from sales personnel, office staff and service staff. Can’t forget the shuttle drivers, too! and service staff. Can’t forget the shuttle drivers, too! More

by BLAZOSONIA

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Sep 24, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 22, 2025

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Great efficiently quick and updated me every time u til i was done. Beautiful personality was done. Beautiful personality More

by brivera5410

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell, Subuhi Shakil, Kelly Fields

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Sep 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 19, 2025

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Joyce Honda has always been very prompt, just as they were when I purchased my CR-V in 2019. Since then, I have continued to bring my vehicle to them for service, and I truly appreciate the quality of th were when I purchased my CR-V in 2019. Since then, I have continued to bring my vehicle to them for service, and I truly appreciate the quality of their work. Both the sales and service staff are consistently polite and courteous. More

by Narayana

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Tom Duffy, Ed Seager, Ernest Biondolino, Gina Verrilli, Lloyd Wilson, Charles Mitchell, Subuhi Shakil, Kelly Fields, Johana Horta

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Sep 19, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 18, 2025

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Excellent service - as always. Will take the time to explain all service performed; and always answer all my questions - and I can be inquisitive. Will take the time to explain all service performed; and always answer all my questions - and I can be inquisitive. More

by Rob

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Sep 19, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 17, 2025

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Great service! I was in and out in less than a hour with my car fixed! I was in and out in less than a hour with my car fixed! More

by ederloa82

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Sep 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 12, 2025

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Professional and efficient. Always able to make an appointment when needed. My time is respected. Always able to make an appointment when needed. My time is respected. More

by DEBCAULFIELD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 11, 2025

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Very efficient personnel handled my servicing. Everything seems great. I didn’t have to wait very long either. Everything seems great. I didn’t have to wait very long either. More

by BERNICEB14

Verified Customer

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell, Subuhi Shakil, Kelly Fields

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Sep 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 09, 2025

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I highly recommend Joyce Honda for your next vehicle purchase, service or parts needs. I have purchased 9+ vehicles here, and have always had a pleasurable experience. From start to finish…!!! purchase, service or parts needs. I have purchased 9+ vehicles here, and have always had a pleasurable experience. From start to finish…!!! More

by WHITEHOTT

Verified Customer

Sales Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Joe San Roman, Larry Swanson, Tom Duffy, Ernest Biondolino, Matt Stark, Chris Stark, Erik Matos, Eric Zacatenco, Jane Bisignani , Steve White

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Sep 09, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

John Lavelle

Service Advisor

Joyce Honda

349 Reviews of John Lavelle

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