John Lavelle
John Lavelle at Joyce Honda

John Lavelle | Page 22

Service Advisor

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.9
391 Reviews
4.9

391 Reviews

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391 Reviews of John Lavelle

August 23, 2023

Dealership Rating
Employee Rating

Staff was very Attentive professional courteous and completed the job in a super timely fashion More

by GLENGUZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Dwight Phillips, Subuhi Shakil

August 21, 2023

Dealership Rating
Employee Rating

I've had very good experiences at Joyce Honda. The folks listen to what you have to say and genuinely work to resolve any issues you have. Couldn't ask for anything more! More

by kenlnj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Matos, Charles Mitchell , Dwight Phillips

August 16, 2023

Dealership Rating
Employee Rating

Good service center for oil change and regular maintenance. Provides brief details on the service required More

by heena.tomar1101
Recommend Dealer
Yes

August 09, 2023

Dealership Rating
Employee Rating

After an oil change was performed, it started to leak. This is basic service and they could not do it properly, not acceptable. More

by rvavilala2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 09, 2023

Joyce Honda responded

Please email me at tom_stark@joycehonda.com and let me know how we can contact you. We will not settle for work improperly completed. We will do what it takes to get your car back here safely and repaired the right way.

August 08, 2023

Dealership Rating
Employee Rating

Everything was explained by service representative and all questions answered. Car service was timely and efficient and properly completed. More

by mattk31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 08, 2023

Dealership Rating
Employee Rating

Thank You John, again! Always what we NEED plus good communication regarding our future needs! More

by pinguimplus29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 07, 2023

Dealership Rating
Employee Rating

excellent and timely service. everything was explained to me and the work was completed in a timely manner More

by kgordon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Erik Matos, Eric Zacatenco, Lloyd Wilson, Charles Mitchell , Kelly Fields, Dwight Phillips, Subuhi Shakil

August 01, 2023

Dealership Rating
Employee Rating

Service Department was not friendly nor helpful. Need to communicate with the customer in a more timely manner. Had another issue and went to the Sales Office and was treated in a very frien More

by BPMERC4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

July 25, 2023

Dealership Rating
Employee Rating

Everything was perfect, fast and extremely profesional, car came clean and ready Thank you so much More

by mickyromero1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Erik Matos, Eric Zacatenco, Lloyd Wilson, Charles Mitchell , Kelly Fields, Dwight Phillips, Subuhi Shakil

July 25, 2023

Dealership Rating
Employee Rating

Car not ready when told to pick up. No one came out to tell me of any issues. Then received text trying to upsale me for a repair not on the report. Very poor communication and service More

by mserrano73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Mitchell , Sam Scarpa

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