John Lorence | Page 3

Manly Honda responded

Hi, and thank you for being our customer and sharing your recent service visit feedback! We value you and your business and look forward to your next visit. Best, Your Manly Honda Team!

Manly Honda responded

Hi Holly - Thank you for being our customer and sharing feedback on your most recent service visit. We strive to always provide a five-star experience, and we fell short. My name is Jose Rocha, Service Drive Manager, and I would like to better understand how we can improve to ensure we don't make the same mistakes. Is there a time I can call and take a few moments of your time? I look forward to hearing how we can improve. Best, Your Manly Honda Team!

Manly Honda responded

Thank you for choosing Manly Honda and for being our customer! Until next time, Your Manly Honda Team!

Manly Honda responded

Thank you so much for choosing Manly Honda! We genuinely appreciate your support and are always grateful for your feedback. We can’t wait to see you again soon! Warm regards, Your Manly Honda Team

Manly Honda responded

Thank you for selecting Manly Honda! We sincerely appreciate your support and value your feedback. We look forward to welcoming you back soon! Best regards, Your Manly Honda Team

Manly Honda responded

Thank you so much for choosing Manly Honda! We're truly grateful for your support and genuinely value your feedback. We can't wait to see you again soon! Warmest regards, Your Manly Honda Team

Manly Honda responded

Hi STEVOCOOK69 My name is Jose Rocha, Customer Experience Manager. We appreciate you taking the time to share feedback on your most recent service visit. I can be reached at 707-535-1163 or jrocha@manlyauto.com Our mission is always to provide a five-star service experience, and we fell short of that goal. I apologize for not having any cookies; my understanding is that they are baked once a day in the mornings. They are popular, but please let us know when they are out, and we'll gladly bake some more! We need to be more responsive when sending out messages; we are a work in progress. There is one text message from our technician after performing the video multi-point inspection on how everything was - it may have looked like this: " Hi, STEVE! This is John at Manly Honda. Please watch the video of YOUR vehicle on this webpage https://tru-vid.com/1aac9beb0db9. Reply to this number by text to tell me how you liked it! " Any replies to this message are not delivered back to the service advisor assisting you that day. I'll make sure to check all formats we use to ensure this does not happen again. Could I please obtain your 6-digit repair order number or phone number so we can set up your service profile with it? We want to learn from this and keep your business! Best, Your Manly Honda Team!

Manly Honda responded

Thank you for sharing your feedback and for being part of our community! We truly appreciate you and your continued support. Looking forward to the next time we connect. Warm wishes, Your Manly Honda Team!

Manly Honda responded

Hi Jessica, Thank you for being our customer and choosing Manly Honda. We value you and your business! I am Jose Rocha, Customer Experience Manager. I want to connect with you and see where we need to improve. Our mission is to provide a five-star experience, and we fell short of that. Can I please call you for more details? I can be reached at 707.535.1163 or jrocha@manlyauto.com. Best, YOur Manly HOnda SErvice Team!

Manly Honda responded

Hi JCPEPWAVE, Thank you for taking the time to share feedback. We value and appreciate your business. My name is Jose Rocha, Customer Experience Manager. Our mission is to always provide a five-star experience, and we feel we fall short of that. I can't find a service profile with the username provided. Can I please get the six-digit work order located at the top center of your receipts or your ten-digit telephone number we have on file? I can be reached by telephone at 707-535-1163, and my email address is jrocha@manlyauto.com I look forward to speaking with you. Best, Jose Rocha and your Manly Honda Team