John Novak

I spent several thousand dollars to get my vehicle fixed. My wife picks up the car and they add a surcharge fee if you pay by credit card. It's hard to believe you spend that kind of money and they tack on My wife picks up the car and they add a surcharge fee if you pay by credit card. It's hard to believe you spend that kind of money and they tack on a surcharge fee. I won't be buying another car or truck from this dealership. Nickle and Dime you every step of the way. Poor Service More

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Looked a car up on auto trader called to verify price. Quoted 6700 more than advertised price. This is what give dealerships a bad name. Bunch of crooks! Family owned my xxx! Quoted 6700 more than advertised price. This is what give dealerships a bad name. Bunch of crooks! Family owned my xxx! More

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Great salesman, very knowledgeable and was in and out with a new Bronco quickly!!!!Stop in and buy from them!!! with a new Bronco quickly!!!!Stop in and buy from them!!! More

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In todays world where the norm for many businesses seems to be " hurry up and wait " approach to customer service there is one exception, Northside Ford, especially the service department. This department i to be " hurry up and wait " approach to customer service there is one exception, Northside Ford, especially the service department. This department is consistently ' right on ' when it comes to professionalism, skills knowledge and commitment to Total Customer Care. One individual in particular in the service advisory department, Mr. Gary Conn who by the way is always my ' go to advisor ' whenever the need to have to take my vehicle in. His professionalism, technical knowledge is indisputable and together with the patience, empathy and desire to do everything possible to resolve the issue/problem always comes thru. He will go above and beyond to take care of a situation and if it requires reaching out to resources which he does not have to in order to facilitate/expedite a solution, he does so as part of taking care of the customer when I'm aware he's not obligated to do. Kudos to him and the dealership for having him on their team. More

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Customer service review I take my vehicle to North Side Ford for the quick and quality service they provide. I drop off my vehicle knowing it is in good hands and come get it I take my vehicle to North Side Ford for the quick and quality service they provide. I drop off my vehicle knowing it is in good hands and come get it when it is ready. The service technicians keep their focus to complete their work and get to the next customer promptly. They are curteous and respectful of your needs. The sales team are always helpful and able to answer our questions and give us details on the vehicles for sale on the lot. The facility is always in nice condition and if you make it out during holidays, you may get a free snack or lunch. When we go to the dealer, NorthSide Ford is an automatic decision. More

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Service Very professional and outstanding service. I as very pleased the service was done within 2 hours Person who accepted vehicle god service was very kn Very professional and outstanding service. I as very pleased the service was done within 2 hours Person who accepted vehicle god service was very knowledgeable More

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Great sales team John and Mary Ellen were extremely helpful and offered amazing service after an issue we had in the used car department. We're very happy with our n John and Mary Ellen were extremely helpful and offered amazing service after an issue we had in the used car department. We're very happy with our new car! More

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Northside Ford is Awesome I looked at new trucks at Northside Ford and was so impressed with the people and the products that I bought a Ford truck..I would never consider a di I looked at new trucks at Northside Ford and was so impressed with the people and the products that I bought a Ford truck..I would never consider a different dealer. More

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Awesome as usual My family and I have bought many new cars from this dealership. Always a great experience - fast, easy, no pressure, and hassle-free. Highly recommend My family and I have bought many new cars from this dealership. Always a great experience - fast, easy, no pressure, and hassle-free. Highly recommend Northside Ford for both purchase and service. More

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Great service, very personalized Northside is the best dealership hands down. This is the fifth vehicle we have brought from Northside and I have to say the service just keeps getting Northside is the best dealership hands down. This is the fifth vehicle we have brought from Northside and I have to say the service just keeps getting better. Our salesperson was Rodney Crawley, he went above and beyond making sure we got the vehicle that matched our needs and one that both my husband and I could agree upon. More

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