John O'Keeffe | Page 20

Working with John to purchase our new Toyota Avalon was a complete pleasure. Not only was John knowledgable in all areas of our car but he spent 2 hours with us programming and acclimating us to all areas of complete pleasure. Not only was John knowledgable in all areas of our car but he spent 2 hours with us programming and acclimating us to all areas of our new purchase. John reassured us that he would be available for any questions or concerns that may arise today, tomorrow or years from now. My husband and I are thrilled with our new Avalon. We are reassured to know that John will be there for us whenever we need him. More

Helpful 0

Report | Print

I've always bought used cars, but this is the first time I've purchased from a dealer. Falmouth Toyota provided great customer service and a fair price. They were knowledgeable and not pushy, and the dealer I've purchased from a dealer. Falmouth Toyota provided great customer service and a fair price. They were knowledgeable and not pushy, and the dealership is comfortable with coffee and refreshments if you ever have to wait for something. Their inspection program and 12-mo dealer certified warrantee removes most of the uncertainty associated with purchasing a used car. More

Helpful 0

Report | Print

I had some phone tag and other issues at first with different staff - once I talked to Matt all was well and my loyalty to FT is stronger than ever. Amy was amazing w/financing and diligent with up-da different staff - once I talked to Matt all was well and my loyalty to FT is stronger than ever. Amy was amazing w/financing and diligent with up-dates. Anthony was a pleasure to work with, and anything he did not know about my 2012 Prius Plug-in, John could address. I include Tony just because he stopped by when I was in the showroom and he has always been my advocate - so seeing him as I waited to sign on the dotted line for my elegant blizzard pearl brand new car made me feel even more confident that this was a wise move...I gave my 2007 Prius to my 21 year old who lives in LA - the first thing we did after driving it cross country was set her up with a Toyota dealership in Pasadena because I wanted her to feel the confidence and security that I feel based on my experience with FT. You are great - the only criticism is that you need a few more women on your staff roster! And it would be great if Toyota promoted more plug in stations! Can't wait for the App.... More

Helpful 0

Report | Print

This was my first purchase from Falmouth Toyota. I was very pleased with the overall experience. John O'Keeffe was my salesperson and I would feel very comfortable recommending him to anyone to purchase very pleased with the overall experience. John O'Keeffe was my salesperson and I would feel very comfortable recommending him to anyone to purchase a car from. Everyone that I dealt with was very friendly and never made me feel under any pressure to buy. This was my first experience with leasing a vehicle. I only gave the price a rating of 4 because I feel that my payment was $8 - $10 a month more than I now feel that it should be. This is more my fault than the dealership because they never made me feel under any pressure to purchase. This was more my excitement of wanting a new car, I did not take the time to take the figures home and study them a little more. I have not had any experienc with the service department yet, but if they are as friendly and knowledgeable as the sales team then I believe that it should be a very positive experience also. More

Helpful 0

Report | Print

This is the 3rd car we have purchased from Falmouth Toyota, and I will never buy from anyone else! They are so wonderful and easy to deal with, whether you are looking for a vehicle, or getting an oil Toyota, and I will never buy from anyone else! They are so wonderful and easy to deal with, whether you are looking for a vehicle, or getting an oil change, they are the best! John O'Keefe is very knowledgeable and found me exactly what I wanted, at a very good price! He takes the time to explain everything and patiently "walked me through" how everything worked in my new Venza! He was great at teaching me how to use my new touch screen radio, and even programmed my phone into the car for me! He is awesome! Everyone at Falmouth Toyota is very helpful, friendly and gives EXCELLENT service!! It goes without saying, I highly recommend Falmouth Toyota! More

Helpful 0

Report | Print

Buying my car from this dealer was a great experience. The service was excellent from start to finish and the car is everything I wanted. I highly recommend them. My car is used, and looks and drives like The service was excellent from start to finish and the car is everything I wanted. I highly recommend them. My car is used, and looks and drives like new. It gets great mileage and handles beautifully. I especially appreciated the friendliness and courtesy of the employees. More

Helpful 0

Report | Print

I had a great experience while purchasing my new Tacoma. Would recommend if looking for new Toyota one should stop by and see John or Anthony. Would recommend if looking for new Toyota one should stop by and see John or Anthony. More

Helpful 0

Report | Print

After feeling pressured to buy at other dealerships, it was a pleasure to work with John. He made sure we found the car that would make me happiest and meet all of my needs, rather than just trying to sell was a pleasure to work with John. He made sure we found the car that would make me happiest and meet all of my needs, rather than just trying to sell me a car. This is my second time working with him, and I will definitely return in the future, as well as recommend him and the dealership to others. The "vibe" at Falmouth Toyota is so much more comfortable than many of the other dealerships I visited. It is definitely very customer oriented and helpful! More

Helpful 0

Report | Print

The overall experience at Falmouth Toyota was excellent. They had answers quickly, were highly responsive, and I never felt pressured in any way. I was choosing between two cars that were very different in They had answers quickly, were highly responsive, and I never felt pressured in any way. I was choosing between two cars that were very different in price, and I wasn't pushed to purchase the more expensive car. I did; but that was because I was given the information needed to make an informed decision. I will definitely return there for service as well. I recommend Falmouth Toyota and this team! More

Helpful 0

Report | Print

My experience purchasing a new Tacoma from Falmouth Toyota couldn't have been a more positive one. First of all, I must say, I have been well aware of Falmouth Toyota'a reputation for integrity and cus Toyota couldn't have been a more positive one. First of all, I must say, I have been well aware of Falmouth Toyota'a reputation for integrity and customer support for years. So, when I was in the market to trade in my '06 Tundra for a new Tacoma it was a no brainer to check out what they had to offer. After a pleasant greeting from Matt Murphy, I was introduced to John O'Keefe, my salesman, who was exceptionally pleasant, knowledgeable, and a no pressure type salesman. (unlike the other dealership down the street who were into the high pressure "what do you mean you're NOT interested in buying today, why NOT?" type of crap. John took his time to answer all my questions, help me decide what I really wanted for options, etc. He offered to take me for a test drive, if I wanted to, not insisting, mind you. Make a long story short, I bought a great truck, from a classy salesman, at a classy dealership, for a great price, and maximum kelly blue book for my trade in. Couldn't be happier with my new truck. Oh, almost forgot Amy Killoran, finance manager, who made all my financing options clear to me, and even surprised me with a lower Toyota financing rate on the day I picked up my new truck than what we had agreed to initially ! Thank you John O'Keefe, Matt Murphy, Amy Killoran and Falmouth Toyota! More

Helpful 0

Report | Print