John O'Keeffe | Page 23

The experience was amazibg. The staff anticipated our concerns explained eve ry item about which we spoke. Our questions were answered before we asked. When we said we expected to pay cash for the car, concerns explained eve ry item about which we spoke. Our questions were answered before we asked. When we said we expected to pay cash for the car, Steve explained the cash offer for financing the car which we did at 0%. We were introduced to the service debt and leans about the included check ups and oil changes . Overall, suburb carbuying experience. More

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I purchased a 2012 Toyota Camry on November 5, 2011. I received excellent service and attention from the owner, Tom Murphy, his son Matt, Steve Springer, salesperson, Anthony Spagone, and John O'Keefe. received excellent service and attention from the owner, Tom Murphy, his son Matt, Steve Springer, salesperson, Anthony Spagone, and John O'Keefe. I cannot say enough good things about Falmouth Toyota. The dealership goes above and beyone to provide excellent service. Everything relating to my new Camry was explained in detail. My last six vehicles have been purchased from Falmouth Toyota and I have been extremely satisfied with the dealership in everyway. I love the 2012 Camry and will continue to purchase any new vehicle from Famouth Toyota. The professionalism of the staff is OUTSTANDING. Sandra M. Stoddard 30 Larrabee Avenue Framingham, MA 01702 More

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Anthony made me feel very comfortable from the moment that I met him. I told him what I was looking for and to my surprise Falmouth Toyota had the 2011 Red Prius that I was hoping to purchase. It was a that I met him. I told him what I was looking for and to my surprise Falmouth Toyota had the 2011 Red Prius that I was hoping to purchase. It was a done deal. More

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This was my first time at Toyota of Falmouth, having owning many toyotas this dealership was the best one we have gone to and it wont be the last time, the friendliness of staff was exceptional with no owning many toyotas this dealership was the best one we have gone to and it wont be the last time, the friendliness of staff was exceptional with no pressure to make a purchase. I have dealt with many sales personnel but never like Ken Collings, my husband came home and stated "I had one of the best salesman I have had to deal with from introduction of our vehicle to signing a sale" Ken Collings was excellent in both of our opinions, I have never had a sales person sit in any of my Toyotas and explain detail for detail on how every piece of my new sport utility worked this meant alot to us he did this for myself and had done this for my husband the day before we made the purchase with such an upbeat positive attitude like I was one of his family members or good friends, I will tell you my family loves toyotas and I will not hesitate to send anyone interested in a toyota to this dealership, Ken is an excellent asset to that facility, with also mentioning Peter in finance excellent explanation on all my paperwork and answered every question we had (great attitude), and my husband also met John in Service who explained all the services this Toyota had to offer, also with an excellent attitude, over all I was very satisfied with this Toyota of Falmouth and will send anyone intersted in a toyota vehicle to this dealership where we were explained everything about our vehicle so thoroughly from vehicle to sales to finance to service we met every part of this toyota family and we have nothing but exceptional things to say about this dealership. Thank you so much Toyota of Falmouth More

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I was recently referred to your dealership by my sister and I purchased a new Corolla. On my first visit, I met with Ronnie Sjahfiedin who gave me a quote for my trade and I test drove a car. When I ret and I purchased a new Corolla. On my first visit, I met with Ronnie Sjahfiedin who gave me a quote for my trade and I test drove a car. When I returned the following week to purchase a car, Ronnie was out sick. Ken Collings assisted me with the sale, answered all of my questions, and showed me all of the features of the Corolla. He went above and beyond all expectations and was the epitome of professionalism. Peter, the Business Manager quickly arranged financing and thoroughly covered all details in the loan closing. John O'Keefe, the tech wizard, programmed telephone numbers for me and explained all the technical information. In comparison to other dealerships I have dealt with in the past, Falmouth Toyota is top notch and is very well run. More

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I have done business with Falmouth Toyota for many years with the service department. I had purchased a new 1999 LandCruiser from Hyannis Toyota. I was not happy with their service department and tried th with the service department. I had purchased a new 1999 LandCruiser from Hyannis Toyota. I was not happy with their service department and tried the service department at Falmouth Toyota. A big positive difference and I maintained that car at Falmouth Toyota until 2008 when I traded it in for the 2008 Infiniti QX56. I needed a large SUV and the LandCruiser had become and remains too pricey. I now needed a small, more economical SUV. The HighLander reviews were outstanding. I initially was thinking hybrid but it was unavailable and not worth the price difference. The Falmouth Toyota sales department was quite energetic, fair and personnable. All individuals that I met knew their job and did it well. I met and talked with Steve and Peter several times so I knew and recalled them better. John (?) was also helpful in explaining service and already lining us up for the 5K service in January. I doubt if I will be anywhere near that mileage at that time. Buying a car from Falmouth Toyoya was a pleasant experience and I know that the service will be exceptional. More

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My husband and I had been looking for a Rav4 for sometime, yet we hesitated to go forward because of past dealer experiences. Last week we bit the bullet and walked into Falmouth Toyota ready for th sometime, yet we hesitated to go forward because of past dealer experiences. Last week we bit the bullet and walked into Falmouth Toyota ready for the worst. We were very pleasantly greeted by sales consultant Anthony Spagone, we explained that we had found a Rav4 on the lot that we were interested in. A short time later we had taken it for a test drive, traded in our 07 Scion tc for a fair price and purchased the car. Anthony was friendly, knowledgable and completely upfront and honest regarding every aspect of the transaction. He then turned us over to the other experts, John and Peter who followed up with us in a completely comprehensive fashion. We are delighted with our Rav4 and very impressed by the Falmouth Toyota team. Thank you Anthony and Falmouth Toyota for curing our dealer phobia. Maureen & Jim Foster More

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I have been in sales most of my working life so I am very sensitive to a salesperson's approach & manner. Anthony Spagone demonstrated that he wanted to do whatever was reasonable and fair to close the deal. sensitive to a salesperson's approach & manner. Anthony Spagone demonstrated that he wanted to do whatever was reasonable and fair to close the deal. Although Anthony went over the car with me the day I bought it, when I picked it up the next day Anthony was on a day off and John O'keefe immediately stepped in to be sure I understood how to operate the car. I was quite impressed with both men, Alice Donisi-Feehan Falmouth, MA More

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I began searching for a used late model 4Runner in January 2010 over a couple of weeks and found one of several vehicles at Falmouth Toyota. There, I made contact with Tom Murphy who was polite, prof January 2010 over a couple of weeks and found one of several vehicles at Falmouth Toyota. There, I made contact with Tom Murphy who was polite, professional and informed when answering my questions about the vehicle. I especially appreciated the professional manner in which he communicated with me - answering questions promptly and not being peppered with a barrage of sales-oriented emails or phone calls upon first contact. My experience at Falmouth Toyota was refreshing in contrast to my experience with a dealer in Enfield, Connecticut from whom I received upwards of 8 self-praising emails in a week after a single contact/inquiry, one in which a salesperson went on about himself, his interests, his hobbies, how successful he was, his family - how his daughters are "expensive", implying that he needs a sale. I found this tactic very offensive and immediately ruled them out even though they had a vehicle I was interested in. After consideration of several factors, I decided to purchase a new 4Runner and began inquiring with several dealers in my area. Here in Maine, I ran into several dealers who didn't have the vehicle I wanted and gave me a time-frame of up to 4 weeks necessary to get it. I called another dealer in Topsham, ME seeking a price on the 2010 4Runner Limited I wanted so that I could get back to my finance representative that day. I called them on a Monday and didn't hear back from them until the following Friday. I was shocked, you'd think someone would be more motivated to sell a new car, especially in today's economy. So, I ended up back at Falmouth Toyota because of the dead-ends I was hitting in my area. Tom, again, was professional in communication and not a single time did he make me feel pressured about a purchase. He was able to locate the exact vehicle color & options that I wanted in a matter of hours, not days!! The price that we negotiated on the vehicle was very fair and for someone who has hated every past experience in purchasing a new car, I must admit, to my surprise, not only was this was my best experience ever, but Tom and his staff actually made it an enjoyable experience. Only after the final price was agreed upon, we realized we would have to take possession of the car outside Massachusetts to avoid a forfeiture of a portion of the sales tax due to a lower rate in Maine. Falmouth Toyota agreed to deliver the car across the Mass. border for no additional charge. Thanks! That was awesome! Falmouth Toyota has exceeded all of my expectations of new car dealers and have me convinced that the purchase of a new car actually can be a positive and rewarding experience. Special thanks to Tom Murphy, Amy Killoran and John O'Keefe for all of your assistance in making this a smooth and enjoyable process! More

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