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John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 7

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
196 Reviews
4.4

196 Reviews

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196 Reviews of John Pena

June 14, 2025

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John is a reliable and trusting person. I love working with him! Thank you for being so kind. More

by carlatjavier
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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Jun 14, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 14, 2025

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Great customer service from John. I was able to get my car in and out! More

by Cecilyamartinez
Recommend Dealer
Yes
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Jun 14, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 12, 2025

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John customer service is a top notch and he is awesome. Thanks for all you doing and keep it up More

by Ahmed
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Goss

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Jun 12, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 10, 2025

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John is awesome! Helped get my issue resolved as soon as possible and was communicative. More

by stephaniem03
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 10, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 09, 2025

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The services department is quick and thorough. John Pena is an excellent service coordinator and I enjoy working with him. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Antonio Holmes, Edwin Aguilar

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Jun 09, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 09, 2025

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I love Norm Reeves Toyota because they have the most experienced, knowledgeable, professional and the friendliest people in my opinion. More

by carchie64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Jun 09, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 07, 2025

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Employee Rating

John was helpful getting car maintenance done quickly. He has helped me on multiple occasions More

by KM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

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Jun 08, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 07, 2025

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Thank you John for being an authentic, knowledgeable, and detailed advisor. My husband & I are grateful to have you as our professional trusted advisor. Our vehicles thank you as well. More

by Marlen Perez
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Jun 08, 2025

Norm Reeves Toyota Dallas responded

Hi Marlen: Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 02, 2025

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Employee Rating

I have had a good experience with the service department. The team there is knowledgeable and trustworthy. I have never had to wait more than a hour when dropping my car off and waiting for the service. More

by steveeloy_ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Antonio Holmes, Harveen Toor

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Jun 02, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 02, 2025

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Employee Rating

The check in process was slowed down by the tablet that had to be used More

by Kevinsweat94
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Norm Reeves Toyota Dallas responded

Kevin, we appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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