John Richards | Page 2

I live less than 3 minutes from this dealership, took my car in to get fixed and had a horrible experience. Not only did they make me late for work because of poor communication, the technician actually bro car in to get fixed and had a horrible experience. Not only did they make me late for work because of poor communication, the technician actually broke a part and was probably hoping I would leave the lot without it unnoticed. I now drive to the next city to get my vehicle serviced. More

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The most enjoyable experience ever buying a vehicle. Tyler Grant is professional & knowledgable of all vehicles, He showed & explained all the benefits of Troncalli. AWESOME! Tyler Grant is professional & knowledgable of all vehicles, He showed & explained all the benefits of Troncalli. AWESOME! More

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Cody Cooper our salesman is the best. He helped us test drive in the rain, navigated us through the electronics and unloaded our trades in. drive in the rain, navigated us through the electronics and unloaded our trades in. More

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Repeat customer We have been doing business with Troncalli Jeep /Bruce Belanger and Clifford Rudd for over 13 years having purchased over 7 vehicles during that time We have been doing business with Troncalli Jeep /Bruce Belanger and Clifford Rudd for over 13 years having purchased over 7 vehicles during that time from them. . The sales process has always been low pressure and professional. They listen to and respect your goals and needs and work towards achieving them. We trust them and really see no need to deal with any other dealer for Jeep and Ram products. More

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Great Buying Experience Recently purchased a Jeep Grand Cherokee at Troncalli from Will Jenkins. Could not have been more happy with the entire experience. I would 100% recom Recently purchased a Jeep Grand Cherokee at Troncalli from Will Jenkins. Could not have been more happy with the entire experience. I would 100% recommend both Troncalli and Will to anyone looking for a new vehicle. Bruce Belanger was also extremely helpful in the process. He listened to what I could afford, what I was interested in, and picked the perfect jeep! Thanks Troncalli! More

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Best New Car Experience! Tyler Grant could not have made buying a new car any easier! I did NOT want to go through the process of buying a new car and had put the decision on Tyler Grant could not have made buying a new car any easier! I did NOT want to go through the process of buying a new car and had put the decision on hold for 3 years - with each time I started the process being cumbersome (dealing with other dealerships) I was not encouraged to move forward. Then I met Tyler... I came in at a recommendation through JR in the service department, early on a Saturday morning and immediately felt supported by Tyler to start the buying process. I knew what I wanted and Tyler made it HIS mission to find it for me. Then we were off for the test drive... it was love... As the owner of a 2005 Jeep I was already sold on the brand - but the models have changed a bit in 13 years. Tyler explained all the changes that Jeep had gone through and I felt more informed in my decision (even though I did not pass the Jeep trivia questions...lol). From the test drive to the financing Tyler was by my side the whole way - EVEN when another client of his came in to buy his new truck (3rd one from Tyler specifically) - Tyler never made me feel like he wasn't there to help if I needed it. When all was said and done Tyler and I made a deal to meet back up on Wednesday to pickup the new ride and off I drove in my 2005 dreaming of the new features in the 2018. SURPRISE - the guys at Troncalli made it THEIR mission to get me the car 4 days early! A quick text from Tyler 5 hours later started with "do you want to come get your new car today? :-)" We jumped up, drove up to Troncalli and there she was... Did I mention they close at 6pm and Tyler stayed after to go through all the bells and whistles on my particular model... 1.5 hrs after closing and he was still the perfect person to work with. Thank you Tyler... you made me not hate the process of buying a new car... still don't like paying for one, but I would work with you again in a HEARTBEAT. Thank you JR for the referral - I owe you. More

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John Richards the Service Manager My grandson placed his tablet in our JEEP's glove box and it became jammed and could not be opened. Brought the JEEP to John during a very busy time a My grandson placed his tablet in our JEEP's glove box and it became jammed and could not be opened. Brought the JEEP to John during a very busy time and he worked on it while my grandson held the flashlight. Well he was able to unjam the tablet and made my grandson a very very happy young man. Awesome customer service, he stopped what he was doing and was determined to open the glove box. We are very grateful for his assistance and as usual will be back for any service needs. More

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Great Sales people and service people I have been doing business with this dealership for over 10 years. More specifically with Bruce in sales. He is excellent and JR runs great service I have been doing business with this dealership for over 10 years. More specifically with Bruce in sales. He is excellent and JR runs great service department. Their collision center is also excellent. I have purchased five cars through this dealership and have had them serviced and repaired due to accidents. Eveything always done extremely well. I can highly recommend this dealership.. More

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Truck sitting in parking lot for a week . Call Dealer on the week of Thanksgiving for an appointment to have my truck tow in and I was told they were too busy to look at it that week made an Call Dealer on the week of Thanksgiving for an appointment to have my truck tow in and I was told they were too busy to look at it that week made an appointment for the following week have the truck towed to the dealer on Tuesday , and today is Tuesday A week later and they haven't looked at yet the truck has been sitting on the lot for a week now call service of visor left him a message have not heard from him yet , I was told that the truck was going to be coming in the shop on Monday today is Tuesday and I haven't heard from him ,the lack of customer service by service of visor is beyond me it feels like they doing me a favor, I thought they were there to take care customers with car problems.. More

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Customer Service Excellent team at Troncalli. They make me feel like part of the family!!! Taking ownership aid a mistake and immediate corrective action. Thank you so Excellent team at Troncalli. They make me feel like part of the family!!! Taking ownership aid a mistake and immediate corrective action. Thank you so much. More

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