John in service has always been extremely helpful to me
and is always pleasant and courteous
and is always pleasant and courteous
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by PHALL115
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review! We are thrilled to hear that John in service has consistently provided you with helpful and courteous assistance. At Sullivan Cadillac, we strive to create a positive experience for all our customers, and we appreciate your recognition of John's efforts. Our team looks forward to seeing you again soon!
Sincerely,
The Sullivan Cadillac Team
Courteous helpful,under standing
Went beyond to figure
out my
Phone charger, ,found out the 15 pro doesn’t work on the Lyric.
Tried five newer phones and it worked. Love the car and the dealership. V
out my
Phone charger, ,found out the 15 pro doesn’t work on the Lyric.
Tried five newer phones and it worked. Love the car and the dealership. Very compassionate to my needs. Second car I purchased from them. If I ever buy another vehicle it will be from Sullivan.
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by larry@bmbfasteners.com
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review, Larry! We're thrilled to hear that you had a positive experience with us at Sullivan Cadillac. It's great to know that our team was able to assist you with your phone charger issue and that you're loving your Cadillac Lyric. Our team truly appreciates your loyalty, and we look forward to helping you with your next vehicle purchase in the future. Enjoy your ride, and come see us again soon!
Sincerely,
The Sullivan Cadillac Team
Another great experience and great results with my
service. I enjoyed the quality of my appointment and will visit again
service. I enjoyed the quality of my appointment and will visit again
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by cinnaminari
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review! We're thrilled to hear that you had another great experience with your service at Sullivan Cadillac. Your satisfaction is our priority, and we look forward to welcoming you back for your next appointment. We appreciate your support!
Sincerely,
The Sullivan Cadillac Team
Fast, knowledgeable, courteous service Fast,
knowledgeable, courteous service, they are friendly and the service department gets the job done right.
knowledgeable, courteous service, they are friendly and the service department gets the job done right.
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by RDKINGCLASS
Verified Customer
Verified Customer
Other Employees Tagged:
John Sandiford
Jul 28, 2026 -
Sullivan Cadillac responded
Grateful for you sharing this lovely experience with us! We appreciate your kind words about our fast, knowledgeable, and courteous service at Sullivan Cadillac. It's great to hear that our team made your experience a positive one. We look forward to assisting you again in the future!
Sincerely,
The Sullivan Cadillac Team
Prompt and courteous service.
Accommodating with my down time while car is being serviced. Appreciate Rich Gruber always making certain things are run smoothly for the customer
Accommodating with my down time while car is being serviced. Appreciate Rich Gruber always making certain things are run smoothly for the customer when I have my vehicle there for service.
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by JFINKECONSULTING
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2026 -
Sullivan Cadillac responded
Thank you for making our day with your review! We truly appreciate your feedback and are delighted to hear that you received prompt and courteous service at Sullivan Cadillac. Rich is indeed a valuable member of our team, and we're glad he ensured a smooth experience for you. We look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
This is a very professional group!
I will tell all my friends and family to visit Sullivan!
I will tell all my friends and family to visit Sullivan!
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by CHADCORDWIN
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful feedback, Chad! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with our team at Sullivan Cadillac. We look forward to welcoming you and your friends and family in the future!
Sincerely,
The Sullivan Cadillac Team
Had an appointment at 730 and wasn't completed until
1030. Only needed an oil change but they did some 60k stuff too. Nobody mentioned that would take more time
1030. Only needed an oil change but they did some 60k stuff too. Nobody mentioned that would take more time
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by matthew.waggoner
Verified Customer
Verified Customer
Other Employees Tagged:
John Sandiford
Jul 21, 2026 -
Sullivan Cadillac responded
Thank you for sharing your experience, Matthew. We understand the importance of knowing what to expect during a scheduled service visit, especially when additional maintenance is included. Your feedback regarding the extended wait time and the communication about the additional service helps the team at Sullivan Cadillac review your concerns.
Please contact us directly so we can discuss your visit further. We are committed to providing clear information about recommended services and helping customers have a smoother service experience.
Sincerely,
The Sullivan Cadillac Team
They are great, have been with them for years, I owned
2004 CTS and had all service done at Sullivan, I now own 2019 CTS and bought used from Sullivan, they have always done great job taking care of my v
2004 CTS and had all service done at Sullivan, I now own 2019 CTS and bought used from Sullivan, they have always done great job taking care of my vehicals
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by THERESA HALL
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2026 -
Sullivan Cadillac responded
Thank you for your great review, Theresa! We truly appreciate your loyalty to Sullivan Cadillac over the years. It's fantastic to hear that you've had great experiences with both your 2004 Cadillac CTS and your 2019 Cadillac CTS. Our team is committed to providing exceptional service and is glad to have you as part of our family. We look forward to assisting you again in the future!
Sincerely,
The Sullivan Cadillac Team
John is very professional, friendly and attentive.
He explained to me in detail my service requirments and recalls. I was very impressed.
He explained to me in detail my service requirments and recalls. I was very impressed.
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by Gatorgolfer
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Sullivan Cadillac responded
Thanks for letting us know how everything went! We are happy to hear that you had a positive experience with our team at Sullivan Cadillac. It's great to know that our professional and attentive approach made a lasting impression on you. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
The Sullivan Cadillac Team
Fast and friendly, did what was promised faster than
expected. Wash looked great. Thank you!
expected. Wash looked great. Thank you!
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by dlewis475
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2026 -
Sullivan Cadillac responded
Thank you for your kind words, Lewis! We’re thrilled to hear that you had a fast and friendly experience and that your vehicle wash looked great. We appreciate your feedback and hope to see you again at Sullivan Cadillac!
Sincerely,
The Sullivan Cadillac Team
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