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John Silva

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John Silva

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John Silva | Page 2

Assistant Sales Manager

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.2

68 Reviews

Overview Reviews (68) Inventory (444)

4.2

68 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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68 Reviews of John Silva

October 20, 2023

Dealership Rating

Employee Rating

Tom and the entire staff were helpful with all questions. They went out of their way to make the buying experience a positive buyer seller dynamic. They went out of their way to make the buying experience a positive buyer seller dynamic. More

by maryraumphd

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Bryce Sewall, Marc Gauthier , Thomas Duquette

Helpful 0

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Nov 04, 2023 -

Empire Ford Inc. responded

Dear maryraumphd, Congratulations on your new vehicle purchase! We really appreciate you purchasing from us, since we know there are a lot of dealerships to choose from. We're so happy to hear that you had a great experience with Tom and the rest of our staff!

May 10, 2023

Dealership Rating

Employee Rating

One of the best experiences at a dealership! Had truck picked out and when we sat down and looked at the numbers it worked out! John Silva was very helpful and went above and beyond! Thank you s Had truck picked out and when we sat down and looked at the numbers it worked out! John Silva was very helpful and went above and beyond! Thank you so much! More

by Rich Diodati

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 16, 2023 -

Empire Ford Inc. responded

Dear Rich, Congratulations on your new truck! Thanks for mentioning your salesperson, John Silva by name. It's great to hear he was "very helpful and went above and beyond!"

April 02, 2023

Dealership Rating

Employee Rating

THIS IS MY FIRST EXPERIENCE OF BUYING FROM EMPIRE. WEWERE A LONG TIME CUSTOMER WHEN IT WAS KNOWN AS ASHLEY FORD. EMPIRE STAFF VERY KNOWLEDGEABLE. AND FRIENDLY AND IT WAS A GOOD EXPERIENCE OVERALL. WEWERE A LONG TIME CUSTOMER WHEN IT WAS KNOWN AS ASHLEY FORD. EMPIRE STAFF VERY KNOWLEDGEABLE. AND FRIENDLY AND IT WAS A GOOD EXPERIENCE OVERALL. JOHN SILVA AND KEVIN BANCROFT WERE VERY HELPFUL, More

by vertexjigs

Verified Customer

Sales Price Transparency

Trade-in Experience

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Bryce Sewall, Kim Duarte, Leean Coelho, Ashley Couto

Helpful 0

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Apr 03, 2023 -

Empire Ford Inc. responded

Dear vertexjigs, Thank you so much for your comments and feedback. We appreciate you choosing Empire Ford and we're pleased you found John Silva and Kevin Bancroft "very helpful." Welcome to the Empire Ford family!

March 14, 2023

Dealership Rating

Employee Rating

One of the top vehicle buying experiences I have ever had from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empi from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empire Ford from John and Kevin in the sales department, the service department ,parts department and finance department could not have been easier to work with, Professional knowledgeable, and will always answer your call day nights or weekends. One of the last old school dealership around today. I would recommend to anybody looking for a new or used vehicle to check out Empire Ford before buying anywhere else.5 Stars More

by tugboat49

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Bryce Sewall, Tyler Torres, Roberto Perez, David Pacheco, Martin Smith , Ed Bryden, Lauren Richards

Helpful 0

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Mar 16, 2023 -

Empire Ford Inc. responded

Dear tugboat49, We are thrilled to hear how pleased you were with your experience here at Empire Ford! Thank you for sharing your comments about "great communication, no gimmicks or games" and that you were pleased with our sales, service, parts & finance departments! We appreciate your feedback. :)

March 04, 2023

Dealership Rating

Employee Rating

What an awesome experience shopping for a new vehicle , a large inventory like no other . The staff made me feel like family. Would highly recommend if your in need of a new vehicle . large inventory like no other . The staff made me feel like family. Would highly recommend if your in need of a new vehicle . More

by brianknight1968

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Roberto Perez

Helpful 0

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Mar 07, 2023 -

Empire Ford Inc. responded

Dear brianknight1968, Thank you for the awesome review and for taking the time to share your experience. We're so glad you were treated like family and we thank you for the recommendation! Safe Travels!

March 03, 2023

Dealership Rating

Employee Rating

Left me stranded without a vehicle when I traded one I owned in and they gave me a sportage and took it back cause “ bank didn’t approve” but yet I had the new car for a complete week. They sold my trade owned in and they gave me a sportage and took it back cause “ bank didn’t approve” but yet I had the new car for a complete week. They sold my trade in for 300$ after putting it down as a 1200 trade in and basically left me with nothing but a 300$ check and I have 4 babies . Horrible absolutely wouldn’t with this situation on anyone. Not even an apology was givin to me. Everyone turned a blind eye !!! More

by nicolegotit77

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Roberto Perez , David Shea

Helpful 0

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Mar 07, 2023 -

Empire Ford Inc. responded

Dear Ashley, Unfortunately, due to a conversation you had with the bank regarding your employment, your loan was not approved. This situation was out of our control. We offered to put you in a different vehicle but you declined. We are sorry for the inconvenience this has caused you.

Mar 07, 2023 -

nicolegotit77 responded

I declined because I’m not going to pay for a mini van quest for 5 years if I’m not satisfied completly with the purchase. You can’t just give me a nice car and then put me in a mini van that’s not how that works. You work for the city. The costumers satisfaction is definatly a goal in purchasing a car .. not just a sale. That’s how you guys presented it to me as. “ WELL ITS JUST A CAR AND A CAR IS A CAR” . Like if YOUR the one paying for it monthly . Absolutely not. You shouldn’t have put me in a vehicle that wasn’t registered anyway. At the end. YOUR WRONG . If I would have gotten hit by another driver and possibly died and the vehicle was totaled, your dealership would be paying the absolute total of it. Because it was still under the dealerships name . Stop trying to make it seem like I declined a good deal when it wasn’t. It was to cover yourself to say “ well we tried and you denied “ stop the act. I can actually persue a lawsuit for emotional distress and negligent actions that you all caused me.. I lost a lot of opportunity’s and days for work when you sold my vehicle and took me out of one .

February 15, 2023

Dealership Rating

Employee Rating

Very helpful. Didn't feel pressured. Would return to again if I needed another vehical. Didn't feel pressured. Would return to again if I needed another vehical. More

by Berjen

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bryce Sewall

Helpful 0

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Feb 16, 2023 -

Empire Ford Inc. responded

Dear Berjen, Thank you for sharing your 4-star review and your comments about no feeling "pressured." We would love to assist you or a relative when you're in need of another vehicle. Please let us know what we can do differently to earn a 5-star review! Thank you!

February 15, 2023

Dealership Rating

Employee Rating

John & the team were amazing! Very grateful for their hard work and dedication. Thank you. Very grateful for their hard work and dedication. Thank you. More

by Robbie

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bryce Sewall

Helpful 0

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Feb 16, 2023 -

Empire Ford Inc. responded

Dear Robbie, Thank you for choosing Empire Ford for your new vehicle purchase! We appreciate your 5-star review and for mentioning both John and Bryce by name. Safe travels!

December 09, 2022

Dealership Rating

Employee Rating

This dealership is amazing. They go above and beyond for their customers. John Silva #1 They go above and beyond for their customers. John Silva #1 More

by EMJOLI80

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Bryce Sewall, Roberto Perez, David Pacheco

Helpful 0

Report | Print

Dec 12, 2022 -

Empire Ford Inc. responded

Dear EMJOL180, Thank you so much for the 5-star review and the comments that you found Empire Ford to be AMAZING! Thank you also for mentioning your salesperson, John Silva, by name. We appreciate your business!

October 23, 2022

Dealership Rating

Employee Rating

Excellent experience. Staff very knowledgeable, polite and friendly. So far very happy with my Jeep Rubicon. Staff very knowledgeable, polite and friendly. So far very happy with my Jeep Rubicon. More

by steve.lachapelle

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

Report | Print

Oct 26, 2022 -

Empire Ford Inc. responded

Dear Steve.Lachapelle, Congratulations on the purchase of your Jeep Rubicon! Thank you for your positive review and feedback. We're so pleased to hear that your found our staff to be "knowledgeable, polite and friendly!"

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