Search
Back
Start your review of John Southwick.
John Southwick
John  Southwick, Product Specialist, Ganley Subaru East
not yet rated

John Southwick

Product Specialist

Ganley Subaru East

28840 Euclid Ave
wickliffe, OH 44092

Contact Me
Call
Email

4 Reviews of John Southwick

May 16, 2018

Dealership Rating
Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Customer Service!"

- HappyCustomer8914

I have been working in customer for decades. Because of this, I felt the need to write a review for Ganley Subaru in Wickliffe. From the moment I called in and spoke to Hannah, to the receptionist that greeted me at the front desk (sorry, I didn't catch his name), to salesman John Southwick that took me for my test drive. I felt as if I was the ONLY customer that any of them were working with! This is such a wonderful amenity that is unfortunately falling by the way side of late. Hannah in particular was a lovely breath of fresh air. She was extremely friendly, professional and accommodating. She made me want to come in! I would hire her in a minute! Thank you for the great experience!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Hannah

February 26, 2018

Dealership Rating
Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Great service"

- AEDWARDSEN16 Verified Customer

It was only dealership I went to treated me great gave me the truck I wanted now the have a customer for life I would recommend to go to them first before u go anywhere else

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

January 18, 2018

Dealership Rating
Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Stereotype of used car sales fulfilled"

- FLyEaglesFly

If they were intending to look like the greasy salesman in the "Used Cars" movie, they succeeded. Short of the car being entirely painted, it was not as represented on the phone. We came from one state away, an 8 hour drive to purchase a specific vehicle. We were told on the phone, "its a car you will be very happy with in person.". We arrived, in snowy conditions to look at the vehicle. Several issues cropped up immediately. The fender was misaligned and rubbing against the door. They were kind enough to have the vehicle on the lift as requested, ready for us to inspect when we arrived. We found undisclosed structural damage on the side of the vehicle where the fender was misaligned. As soon as the vehicle was taken out for a test drive, the check engine light came on, and the vehicle had a misfire. The test drive also revealed a noise in the transmission. When we returned, and highlighted these issues to our salesman, he continued to repeat "Its a 17 year old car, you should expect some wear issues." We weren't complaining about miscellaneous scratches and dings on the vehicle, or the misaligned interior trim, or the blown radio speaker, we expected those kind of "wear issues". We made a lower offer than the agreed upon price. They came down another $200 off the previously agreed price, but not the $700 concession we had asked for all the new "wear issues". I explained that the check engine light required repairing in order for our car to pass the state inspection. Our salesman acted like he had no idea this would be the case. Earlier, I had asked one of the technicians in the shop, and he confirmed the check engine light cannot be on to pass Ohio state inspection. Furthermore, they offered no concession or remedy for the engine light repair. To feign indifference and lack of knowledge is an insult to your customer's intelligence. "We had no idea that would happen when you arrived." is all they could muster about the misfire. They had told us over the phone the car had been through the shop. Surely this issue should have been noted, as well as the two blown tag lights. We had called on Monday, and confirmed we were coming that Saturday. They had several days to make sure the car was right before our arrival. To drive the point home that this dealer is only in it for the money, they refused any further negotiation after the $200 concession was made. I told them it would cost $400 to repair the misfire (intake manifold), and that it was only reasonable to compensate us fairly for that repair, excepting the other issues we found with the car. Our salesman began talking about his place in Florida, and golfing on this cold blustery day. Proving the salesman were only there to make another payment on their golf equipment, they held tight to their $200 and would not bargain further or offer further remedy. This story is not sour grapes. All of this is 100% true from the customer perspective. We came to this dealer believing the salesman on the phone, believing the photos and video they had posted online. We wanted the car to be everything they said it was. Instead we came home with a vehicle that was 3/4 of our expectation, and bad taste in our mouths.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No

Other Employees Tagged: Will not name

September 03, 2016

Dealership Rating
Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Excellent Experience"

- Sandy

John Southwick, Sales Consultant/Development Manager, could not have made my car buying experience any better. He truly was the BEST!! I wish I had known about him and Ganley Subaru East several months ago when I first started looking for a car.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Gentile

1
1 - 4 of 4 results

Dealership Inventory (322 Vehicles)

2017 Subaru Forester

N/A

2018 Subaru Impreza

$25,778

2018 Subaru Impreza

$26,432

2018 Subaru XV Crosstrek

N/A

2018 Subaru XV Crosstrek

N/A

2018 Subaru XV Crosstrek

$25,306

2018 Subaru XV Crosstrek

N/A

2018 Subaru XV Crosstrek

N/A