John Sullivan
John Sullivan at Lakeland Volkswagen

John Sullivan

Parts Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.1
63 Reviews
4.1

63 Reviews

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63 Reviews of John Sullivan

November 15, 2025

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Employee Rating

Tip off, cheat, liars. ..they service dept was a joke! They lied about what they did. The service manager said prob was diagnosed by them 'SMELLING" what the n problem was , More

by staceys.scenicview
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Ron Fondaw

Nov 20, 2025

Lakeland Volkswagen responded

Hi Stacey, I’m really sorry you had such a frustrating experience. Being told a problem was diagnosed just by smell, quoted a large fee for something under warranty, and not getting straight information is completely unacceptable. Jared Diveley would like to talk with you directly so he can understand everything from your perspective and look into what happened step by step. If you’re open to it, you can reach him at jared@lakelandvw.com. Even if you don’t plan on coming back, he still wants to address this properly.

November 15, 2025

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Employee Rating

Rip off lying cheating perks! I had horrible experience from start to end. I was told lie after lie and then attempted to charge me 900 to let me know if it was covered repair.ser More

by staceys.scenicview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ron Fondaw

Nov 20, 2025

Lakeland Volkswagen responded

Hi Stacey, I’m really sorry to hear about your experience. What you described is not okay and certainly not how we want anyone to feel coming to Lakeland Volkswagen. Jared Diveley would like to connect with you directly to hear your side and review what happened. You can reach him at jared@lakelandvw.com so we can make sure your concerns are fully addressed.

October 09, 2025

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I was happy with my service. I left sooner than expected. My problem was resolved. More

by Renee
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron Fondaw

Oct 09, 2025

Lakeland Volkswagen responded

Hi Renee, we’re so glad to hear your service visit at Lakeland Volkswagen went smoothly and that your issue was resolved quickly. It’s great knowing we were able to get you back on the road sooner than expected.

September 04, 2025

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Great job very fast. Have serviced six Vw’s of mine. So highly recommend this company More

by DAVIDSHEPHERD4951
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Recommend Dealer
Yes

Other Employees Tagged: Ron Fondaw

Sep 04, 2025

Lakeland Volkswagen responded

Hi David thank you for your continued trust in Lakeland Volkswagen. We are thrilled to hear our team has been able to take great care of all six of your vehicles and we truly appreciate your recommendation.

August 26, 2025

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Friendly and helpful staff. Nice atmosphere for customers. Haven’t had any issues with my new car but the shop did an excellent job on my last vehicle and in a timely manner. More

by alice_diveley
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Recommend Dealer
Yes
Aug 27, 2025

Lakeland Volkswagen responded

Thank you, Alice! We’re happy to hear our team made you feel welcome and that both your past service experience and your new car have been going so well. We appreciate your kind words and look forward to being here for you whenever you need us!

August 17, 2025

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Great quick professional service good accommodations. Take the shuttle in the new buzz you won’t regret it More

by HBXL
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Recommend Dealer
Yes
Aug 18, 2025

Lakeland Volkswagen responded

We’re happy to hear you had a great experience with our fast and professional service! Glad you enjoyed the shuttle in the new Buzz at Lakeland Volkswagen.

July 09, 2025

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Employee Rating

I appreciated honesty, transparency and integrity. The staff was professional, accurate and very professional. I am happy with the service they provided More

by driss.Elhabbassi
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron Fondaw , Ashleigh Hernan

Jul 10, 2025

Lakeland Volkswagen responded

Thank you for your kind words. We’re glad to hear you appreciated the honesty, transparency, and professionalism from our team. It’s great to know you’re happy with the service you received at Lakeland Volkswagen.

July 09, 2025

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Service was good, I was in and out within an hour, staff was courteous, enmities were good lounge was good More

by jetorres61
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron Fondaw

Jul 10, 2025

Lakeland Volkswagen responded

Thank you for the great feedback. We're glad to hear you had a quick and smooth visit, and that you enjoyed the lounge and amenities. We appreciate your kind words about our courteous staff and look forward to seeing you again at Lakeland Volkswagen.

June 19, 2025

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Good service, excellent customer service. Great, fast, and well executed trained team. Made whole experience great. More

by Guilherme Oliveira
Service Price Transparency
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Recommend Dealer
Yes
Jun 20, 2025

Lakeland Volkswagen responded

Hi Guilherme, thank you for the fantastic feedback! We're glad our trained team provided excellent, fast service that made your experience great. We appreciate you choosing us!

March 30, 2025

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Employee Rating

Nothing bad to say. All positive. Got a got deal on my ID.Not happy about not getting a loaner for recalls 3. More

by lweste6
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Recommend Dealer
Yes

Other Employees Tagged: Ron Fondaw , Katlyn Oldham

Mar 31, 2025

Lakeland Volkswagen responded

Hi, thank you for your feedback! We're so glad to hear you're happy with your ID. We also appreciate your honesty regarding the loaner for recalls. We apologize for the inconvenience and will make sure to take your comments into consideration moving forward. If you have any questions or concerns, feel free to reach out!

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