John Thorpe | Page 6

Romy and Saad were great to work with. They were helpful and encouraging without being pushy. I was only in the dealership to have my Toyota Highlander in for regular maintenance but Romy was irrestible. and encouraging without being pushy. I was only in the dealership to have my Toyota Highlander in for regular maintenance but Romy was irrestible. He was so cheery and positive that I decided to give in to my reluctant urge to test drive a couple of cars. When I explained to Romy why I wasn't happy with the first car, Romy seemed to understand what I wanted and suggested one that was perfect. To make my experience more convenient, Romy brought both vehicles up to the show room so that I wouldn't have to walk all over the lot to see them. He and Saad were both very thoughtful and caring. My daughter is planning on returning in a few months to buy a truck and she will be working with Romy. More

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I had Costco pricing in hand when a friend in the car business recommended that I go to Elk Grove Toyota and see if they could do better on finding my 2013 Limited Highlander after not having a great exp business recommended that I go to Elk Grove Toyota and see if they could do better on finding my 2013 Limited Highlander after not having a great experience at the first dealership I went to. Turned out to be really great advice. My specs were found at another dealership and arrangements were made to transfer the vehicle to Elk Grove. I assumed it would take at least a week but was surprised when it was transferred the next day and it was a Saturday to boot. I was offered an even better deal than the pricing I had in hand. I filled out the online credit application and by the time my vehicle was ready my financing was ready too. Everything was explained thoroughly during the whole process. My Wife and I then met with vehicle specialist who taught us everything we needed to know about operating our new Highlander. In minutes my IPhone was connected and my contacts and music were synced. My Wife wanted to take the maiden trip home and she was thrilled with my choice and the entire experience. Thank you Jeremy, John, and the specialist whose name I just don't recall. You guys were awesome! Mike Jones More

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So on a Saturday I bring in our 2011 Toyota Prius to be serviced. The wait is a little long so I walk around the lot just looking at cars. Thinking I might trade in our Toyota Sienna and get a more fuel serviced. The wait is a little long so I walk around the lot just looking at cars. Thinking I might trade in our Toyota Sienna and get a more fuel efficient car. Long Truong one of the sales people asked if I was looking for a new car. I told him I was just in for a service of my car. He asked if I had heard about the 0% financing. I told him that my credit score was low. He then said if you have above a 620 I grantee you that I will get you 0%. Then he wanted to go and run my score. I told him no I do anything without the wife saying it is O.K. He gave me his card and I went home and told my wife. So we went in to see if we would indeed get 0%. Well we did and now we have a 2013 Prius III an upgrade from our 2011 Prius II. So my wife LOVES her new car. Her first NEW car. Long was great and so was John Thorpe. John ran us through the paperwork and explained everything and in the end it was a great deal for us. We would have liked to get more for our trade but what can you expect they are in the car business buy low and sell high. But all of that doesn’t matter we are happy with what the deal we got and its 0% as opposed to 14.9%... They have made me a return customer as long as they keep Long Truong and John Thorpe I will be back for years to come. We bought our other car from a local Toyota dealership. (starts with an “M”) they will never see me again… More

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Linda Dang asked us what trade-in price we wanted, and then gave it to us with only a cursory walk-around our car. The net cost for the vehicle that was significantly lower than anywhere else we looked. W then gave it to us with only a cursory walk-around our car. The net cost for the vehicle that was significantly lower than anywhere else we looked. We only dealt with Linda and she had the deal done within 30 minutes. John Thorpe called me that evening and told me Toyota had just come out with 0% financing and asked if we wanted to avail our selves of that option. That gesture was first class service, as he didn't have to say anything to us, and it would have been a lot less work for him. We had indicated previously it would be a cash buy. He sent the financing contract to us by e-mail so we wouldn't have to complete it at the dealer, which was a nice first for us. He also didn't try to "up-sell" us on unwanted extras. Leslie Riola demo'ed the vehicle's features and was extremely patient with us, two confessed "IT Idiots." Even the way se affixed the temporary vehicle ID slip to the front windshield, was done to ensure maximum visibility, and woithout fingerprints, or smudges. Jon Thompson kept us up-to-date regarding when a car would be available for us. He didn't try to put us into anything except what we wanted, even though he had to hunt down a car from another dealer, when a similar car to what we wanted was on his lot. Finally, Brian Rea stepped-up big-time and saw to it that the all-weather trunk cargo mat was installed at no cost, even though we only had a "verbal" from Linda Dang that we'd get one. He didn't even ask Linda, he just took my word for it, looked to see if one was in-stock, and when it wasn't he had it to us within 24 hours. We will never shop/look/buy elsewhere but Elk Grove Toyota, even though there are several Toyota dealers closer to us. More

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This is our first Toyota vehicle. This was the easiest and most pleasant car buying experience we ever had. Scott is a great sales person. He made it happen for us. John was also very helpful in getting u and most pleasant car buying experience we ever had. Scott is a great sales person. He made it happen for us. John was also very helpful in getting us the best financing options possible. Leslie was great too. Overall, my and I went home that night feeling satisfied and at ease, Thanks guys. More power to you. More

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What a great experience buying our new Prius was with the help of Russ and Leslie and John in finance........ Thank you so much for the great service and the awesome experience Russ, Leslie and John. Russ help of Russ and Leslie and John in finance........ Thank you so much for the great service and the awesome experience Russ, Leslie and John. Russ was especially helpful. He was great at gathering the needed information for us. More

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Thanks to Bob Akin and the rest of the team at Elk Grove Toyota. Low pressure, good communication, and willingness to match other offers and specials from other Toyota dealerships. Toyota. Low pressure, good communication, and willingness to match other offers and specials from other Toyota dealerships. More

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Wonderful Easy Great Experience!! I do not normally take the time to write reviews but I wanted to share my great experience at Elk Grove Toyota. The salesperson(Yusuf) was quite knowledgeable, polite and h the time to write reviews but I wanted to share my great experience at Elk Grove Toyota. The salesperson(Yusuf) was quite knowledgeable, polite and helpful. I could tell that these people take pride in their products and service. I guess that's why they have been in business so long, and have such a good reputation. I will recommend this dealer to friends and family. Thank you! More

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We have been driving Toyota for a long time now. The vehicles are very reliable and so is the service of Elk Grove Toyota. They provide an excellent customer service everytime we have visit them. The s vehicles are very reliable and so is the service of Elk Grove Toyota. They provide an excellent customer service everytime we have visit them. The staff are very friendly and knowledgeable of the products they offer. Many thanks to Baljinder and Jim for making this possible for us. Also, thanks to Alvin and John. This is our forth car that we purchased from Elk Grove Toyota. Great job Elk Grove Toyota! More

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From my first conversation with Jon Thompson about the kind of vehicle I was interested in purchasing to the time that I drove my new truck off the lot, this was a very positive experience. My Tacoma was kind of vehicle I was interested in purchasing to the time that I drove my new truck off the lot, this was a very positive experience. My Tacoma was ordered as I wanted it and was on the lot the next day. When I went to pick it up it was exactly as I specified with no exceptions. From the initial paperwork and credit application to signing the finance contract, the entire team was very helpful. Everyone was very courteous and professional. More

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