John Wigger | Page 10

Excellent experience! The service was prompt and thorough. The team did a great job and I couldn't be happier. The service was prompt and thorough. The team did a great job and I couldn't be happier. More

by JAYTURNER1011 Verified Customer Verified Customer

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$165. towing $2424.40 repair bill, and problem I came in to Kia for returned, on drive home less, than 15 miles into my drive. The towing company said mayb towing $2424.40 repair bill, and problem I came in to Kia for returned, on drive home less, than 15 miles into my drive. The towing company said maybe it will improve with driving, it did, for a day. I couldn't trust that it would make it back to Kia without stalling at a stop sign or when slowing for a corner, and how much more money should I spend? I tried better gas, no change. Since the original issue I brought it in for had no improvement, it must not have been the $2049.95 catalytic converter replacement that was the problem. Per hours on google/Kia forum sites, looks like it is a common issue...no check engine light, no codes thrown at Kia or Auto Zone when I checked it there after bringing it home, and others online also said sometimes it starts right away, sometimes not. Per google it could be a crank position sensor, which is covered in my Lifetime Limited Powertrain CNA warranty, but I hate to spend another $165. to have it towed back to Kia, and really don't know how safe it is to try to drive it in the traffic back to Kia. I don't mind spending a little more money on the chance it might be a less expensive thing that is covered under the warranty, since I just invested $2424.40. In the meantime, I needed a vehicle, so rented a vehicle for a week so I could get to work, and, look at new vehicles. I didn't risk driving it to Wilmington to trade in, and I would have got less that the $2424 I just spent on it as a trade-in, or at Carfax. I might go to the mechanic who is also the towing service, and get a diagnosis, they don't bill CNA, but CNA requires the repair shop call them first, and was told "they really don't like to mess with the 3rd partys" So I might use them still, and I will call while at their shop, that might work, or find another repair shop closer to me than Kia. I know car diagnosis is not cut and dried...but I just spent all that money on a car I cannot use other than very short trips in light traffic very close to home. It is just frustrating. In the meantime, I bought a new Subaru. putting the same amount down on the new car as I spent on the Kia repair bill that did not seem to even slightly fix the issue I brought it in for. The Service Department at Kia has been so good to me over the years, and it is just frustrating. It would have been much more palatable if my repair bill was $200-500, and the original issue I brought it in for, still wasn't fixed. But $2424, plus towing, plus a rental. It stings. It made it 138k miles. We hit that time of plunking down money and still having problems. Inspection is due soon, and it needs tires, so my best bet might be to pray-drive it to the Carfax lot while sticker is still good. Okay, done whining. I'll miss you guys at Kia Service, thanks especially to Sam and Bob:) Thanks for listening. More

by NCHESTER2013 Verified Customer Verified Customer

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They do not provide rental cars for recalls. Took my car in for four recalls to be completed, they said they could get me a rental car at discount for around $40. I live an hour away from the de Took my car in for four recalls to be completed, they said they could get me a rental car at discount for around $40. I live an hour away from the dealership. They were very nice. More

by SLGAWEDA Verified Customer Verified Customer

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Fast friendly service. Easy to book appointments Service done on time and for what was quoted Easy to book appointments Service done on time and for what was quoted More

by JENNIFERSTEVANOVIC Verified Customer Verified Customer

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Very quick with their service and always returns my car freshly washed. Very clean waiting area. freshly washed. Very clean waiting area. More

by KMARTIN37 Verified Customer Verified Customer

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Coastal Kia is an awesome dealership. Very helpful and knowledgeable staff and workers.Excellent service. Very helpful and knowledgeable staff and workers.Excellent service. More

by BEARBEARSGMA Verified Customer Verified Customer

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The customer service was great and everyone was super helpful and nice and great and awesome helpful and nice and great and awesome More

by SHANEPURGASON.98 Verified Customer Verified Customer

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Very respectful and helpful. They are attentive to your needs and they explain everything to you about your car repairs. They are attentive to your needs and they explain everything to you about your car repairs. More

by queenmillie33 Verified Customer Verified Customer

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Our engine went out in our Sorento and they had us reassured they were going to take good care of us and thwy did and got ua back on the road in no time. Great, kind and proffessional all the way!!! reassured they were going to take good care of us and thwy did and got ua back on the road in no time. Great, kind and proffessional all the way!!! - Tim Martino More

by TIM.F.MARTINO Verified Customer Verified Customer

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Very welcoming, friendly and professional. Facility is spotless. Comfortable waiting area with ample beverages and snacks. Phone, tablet and laptop charging available. Service desks and rep Facility is spotless. Comfortable waiting area with ample beverages and snacks. Phone, tablet and laptop charging available. Service desks and reps do a great job. Excellent teamwork throughout. More

by wjleahey Verified Customer Verified Customer

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