John Wigger | Page 13

Coastal Kia staff were great to work with and gave us a good price on our new Telluride and our trade-in. Super friendly and very helpful with no pressure on sales. good price on our new Telluride and our trade-in. Super friendly and very helpful with no pressure on sales. More

by James McCarron Verified Customer Verified Customer

Report | Print

Update 3/26/2024: After having my new (used) car for less than a day, it started to make a terrible sound. After multiple attempts to show the technicians at Coastal Kia with no avail, I was finally able to than a day, it started to make a terrible sound. After multiple attempts to show the technicians at Coastal Kia with no avail, I was finally able to get the sound on video. Gary Nelson, Tony Kerschner, and Chris (mechanic) got my car in right away to diagnose and fix the problem.. a worn strut that needed replacing. There was no rushing to get it half fixed and shove me back out the door. Myself and the issue were given the time and attention needed to correctly fix it. Everyone stayed in touch with me for a resolve and kept me up to date with the service departments next steps. I picked up my car today, with a detailed description and conversation of exactly what happened, what was replaced, and what happens if I run into anymore issues with my car. While Gary was off today, my dad and I spoke to Samuel Weismann and John Wigger to make sure everything was done right.. not just “patched” until something else broke. I am beyond impressed with all departments involved during this entire transaction and truthfully cannot say enough good things about this group of people.. including the concierge shuttle driver (I’m sorry I didn’t get your name). I’m a 40 year old born & raised local who has never had an experience like this with ANY Wilmington dealership, ever. This team doesn’t push you into a sale, push you to sign, push you out the door when there’s a problem.. none of that. Nothing but polite, patient professionals the entire time, even when it took a few tries and visits for my car to make the noise in front of them (finally). I highly recommend you stop by Coastal Kia before you make your next purchase with any other dealership! ———— 3/21/2024: These people at Coastal Kia are amazing! I found a car they had just received, and it wasn’t even on the lot yet. I contacted the dealership and planned to meet with Ever straight from my work. He had it cleaned, ready and waiting for me to inspect and test drive. Ever Quezada and Isiah Torres did everything possible to help me get into the new car. He didn’t try to scam me, or push me for a sale. He remained straight, honest and to the point. I appreciate that so much! They are genuinely human and actually humble about each person and their buying situation. Never have I had a car dealership take the time to listen, and honestly care about helping as much as possible.. especially when I came in an hour before their closing. Looking for a new used car? Go speak to Ever Quezada! I can’t say enough good things about this whole transaction, Ever and how much they helped me save! More

by karendombroski1983 Verified Customer Verified Customer

Report | Print

Coastal Kia has made the transition of my last three leases an awarding experience. As the salesman are never pressuring and are knowledgeable. leases an awarding experience. As the salesman are never pressuring and are knowledgeable. More

Report | Print

Superb job! Always a pleasure to work with y'all and everyone there is extremely nice Always a pleasure to work with y'all and everyone there is extremely nice More

by mtotsch2 Verified Customer Verified Customer

Report | Print

Service center and employees have been very professional and courteous ever time I come for maintenance and courteous ever time I come for maintenance More

by RPM Verified Customer Verified Customer

Report | Print

Service for my vehicle was prompt and timely. Technician was knowledgeable and had my vehicle ready for pickup exactly at the time specified during drop off. Technician was knowledgeable and had my vehicle ready for pickup exactly at the time specified during drop off. More

by Nate Parker Verified Customer Verified Customer

Report | Print

This comment is regarding Sam and the guys in service. They were excellent, professional, personable and efficient. All great outside of the odd smell of BO and finger prints on the interior door upon ret They were excellent, professional, personable and efficient. All great outside of the odd smell of BO and finger prints on the interior door upon return. However I have wrote, called and asked that I not be contacted for ANY SALES at all. I asked this time also. But of course, the following business day I was contacted by a salesperson trying to buy my car. Please please stop. I would love a white Kia but I can’t do any additional business with you now that I see I get these harassing calls/emails/texts. And pls for the love of god, stop the “happy bday” auto calls from pat. It’s awful and frankly, cheapens your business. Can’t it just be enough that I don’t want to sell/trade my car? I’m a working twin mom, begging you to STOP CALLING ME and fire the marketing genius who came up with these “low hanging fruit” ideas. More

Report | Print

This dealership is simply in a league of their own, they go above and beyond to make it as comfortable an experience as can be. go above and beyond to make it as comfortable an experience as can be. More

by danny t12475 Verified Customer Verified Customer

Report | Print

Very good people to deal with and keep me updated on the progress of work being done. progress of work being done. More

by BETSYB Verified Customer Verified Customer

Report | Print

I've had a front end rattle for couple months. They where able to find the problem. Thank you! They where able to find the problem. Thank you! More

by RPM Verified Customer Verified Customer

Report | Print