John Wigger | Page 6

For over a week, while we had a rental card, we got the run around from the service department first saying that there was nothing wrong with the car and then servicing it and charging over $200. Then, w run around from the service department first saying that there was nothing wrong with the car and then servicing it and charging over $200. Then, when we tried to pay those charges with a credit card were unable to over the phone. We are in our 80's and were unfamiliar with the payment method option offered and not comfortable with doing it. Ended up allowing us to send a check with the tow truck operator who was returning our vehicle to our residence in Ocean Isle Beach. When the car was returned, it was discovered that all of the maintenance records we had sent with the car were not returned and when we called to inquire of their whereabouts were told they could not be found. This will prove to be a a detriment when we decide to trade or sell this Kia. .The only positive with dealing with your service dept. was the effort that Marquita extended to us. More

by BAP81744 Verified Customer Verified Customer

Report | Print

Great experience with service department, reps are very courteous and helpful and had job completed in a timely manner courteous and helpful and had job completed in a timely manner More

by dderech Verified Customer Verified Customer

Report | Print

Excellent service standards. Excellent customer service. Excellent workmanship. Honest and reliable. Clean and very modern dealership. Excellent customer service. Excellent workmanship. Honest and reliable. Clean and very modern dealership. More

by SDMARTINO Verified Customer Verified Customer

Report | Print

One of the best service centers i have ever been subject to using. Pat and John have the right recipe for an outstanding experience when shopping for and serving your new KIA. to using. Pat and John have the right recipe for an outstanding experience when shopping for and serving your new KIA. More

by GMYERSNSA Verified Customer Verified Customer

Report | Print

The dealership store is extremely clean and customer service and satisfaction is #1 priority. My wife and I each own KIA's and we've never been disappointed with Coastal Kia of Wilmington. The employees service and satisfaction is #1 priority. My wife and I each own KIA's and we've never been disappointed with Coastal Kia of Wilmington. The employees definitely make it happen. More

by Jim Hug Verified Customer Verified Customer

Report | Print

Service advisors were very helpful. Car was ready at expected time. I would visit the dealership again. Car was ready at expected time. I would visit the dealership again. More

by strahlfam Verified Customer Verified Customer

Report | Print

Excellent service and professional personnel. My few problems have been handled to my complete satisfaction. Would buy from this dealership again. My few problems have been handled to my complete satisfaction. Would buy from this dealership again. More

by RAHP52 Verified Customer Verified Customer

Report | Print

The best service department. Attentive. Helpful, accommodating. Comfortable waiting area, treat me like family from Howard Ramsey, John Wigger, all the way upstairs to Peggy and Attentive. Helpful, accommodating. Comfortable waiting area, treat me like family from Howard Ramsey, John Wigger, all the way upstairs to Peggy and Pat. Thank you. I drive 1 1/2 hours for service and I'm 78 years old. It's worth the effort. More

by SUZCKE Verified Customer Verified Customer

Report | Print

This is not just a review but a testimonial. I have been with this dealership since 2011, when I bought my first Kia Rio. I loved that car and drove it for 13 years without any major problems I have been with this dealership since 2011, when I bought my first Kia Rio. I loved that car and drove it for 13 years without any major problems other than the usual wear and tear. On September 25, I was in a car accident and due to my air bags deploying, my car was deemed total by the insurance company. I had over 140,000 miles on that car and probably would have kept driving it until it actually died. The accident turned out to be a blessing in disguise. Although Bob Tomlin and Sam Weisman kept my car running like a top throughout the years, I was able to buy a new Kia Rio, fully loaded and in perfect condition (2023) with the help of their very professional, and honest sales team. I worked with Ever, Shaye, Isaiah, and "GQ," to obtain what will probably be my last car (I am older and assume in another 10-15 years my children will chauffeur me around, and like my first car and 13 years experience with Coastal Kia, I will drive with the peace of mind that not only did I get a great financial deal but that I also bought a quality car backed by honest, quality professionals who actually care about their customers. I am a very happy member of the Coastal Kia family. Thank you for taking care of me all these years. Jessica Van Nostrand More

Report | Print

Great service very efficient and informative about my service needs I will continue to use Coastal Kia service needs I will continue to use Coastal Kia More

by garyr3154 Verified Customer Verified Customer

Report | Print