John Williams | Page 12

Planting roots Months ago I began researching two things: What car would be my next and also where I should plant my roots within my new community. I drove to severa Months ago I began researching two things: What car would be my next and also where I should plant my roots within my new community. I drove to several dealerships, spoke with them on the phone, email correspondence, as well as face to face time (literally hours) spent discussing my next big purchase. I take my time when investing in a vehicle. I needed something safe, large enough for two kids, and I didn't want to be stuck or pressured into buying your average "family vehicle" just because I'm a mom. I wanted to purchase from somewhere I felt comfortable. Somewhere my kids weren't looked at as a hassle to have around while discussing a vehicle purchase. Somewhere I could return and recommend not just for a car buying experience but also all the "other things" that come with a vehicle-service! Like mentioned above, this all started months ago. I started it the same way as all the other dealerships. Research. I scoped out their website and then reached out via online to initiate a buying experience?. Within a short time, less then 24 hours, I was contacted via text on a Sunday, by Ian Smith! I was immediately impressed. I setup a time to meet and I took my kids. I was met at the door by several staff members who were dressed professionally, clean, and kind even though my children were with me. They presented themselves professionally, they worked together as a team to offer me the best costumer service I've ever had at a dealership. Throughout the course of the last few months, I had every question answered. I wasn't bombarded by a pressuring sales crew, in fact one of the greatest parts for my buying experience was my car salesman; John Williams. He sat down with me several times, walked up and down the lot with me, back and forth, inside and out, answered texts, answered phone calls, and ultimately sold me my first Honda! And he literally only mentioned that "family vehicle" once. He immediately saw that wasn't what I wanted and never mentioned it again. We sat and discussed many aspects of purchasing a vehicle. The true costs of ownership. The different trim levels available to me. And he was kind to my children. Asked about them when I didn't have them with me. No, my children aren't part of your purchase but it provided me with the personal touch needed to land me back at his dealership. The following morning he even checked in on me to make sure I was still satisfied. And then again today he even checked in again and even inquired about my children. I highly recommend John Williams to anyone looking for "their salesman"; he will be mine for as long as he is employed there. The financial aspect of dropping thousands and thousands of dollars isn't something to sneeze at. I wanted and needed to know I was getting the best deal I could and that the numbers I heard were honest numbers. And I did my homework. Hagerstown Honda didn't negotiate my trade value because they didn't have to, they from the start gave me true market value. Every single other dealership I visited, refused! Came up with every excuse not to, which spoke a lot about what would happen next if I took my vehicle to them for service. Would they be honest with me then? Would I really need something fixed or are they just trying to make a buck. I literally called John from a different dealership's lot- I was done dealing with other people and not receiving the customer service John provided. The numbers hit hard and I had to get a couple things to line up before I could sign my name. My purchase day, I knew my name would be signed, I had my number for payment and I wasn't budging. John called over their numbers guy; who sat down and explained my price range for my numbers. Darin Fazenbaker sat and in detail explained everything I needed to know to make an informed decision moving forward with a vehicle purchase. Hagerstown Honda is somewhere I will be highly recommending to friends and family and complete strangers. They were honest, professional, kind, knowledgeable with the products sold and have earned my lifelong business. Can't wait to buy my daughter's first car there! She's already working on what she wants! More

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Awesome We have been to the service center with my 2006 CRV and always receive excellent service. They explain everything they have done and are very nice and We have been to the service center with my 2006 CRV and always receive excellent service. They explain everything they have done and are very nice and informative. When I decided to get a 2017 CRV Hagerstown Honda was 1st on my list to look. We were greeted at the door right away by Mr. Williams and he was so kind and informative. He didn't rush or push us through. Mr. Williams listened to what I wanted and we test drove the car. I wanted a white car but when I saw the ugly three colors of interior I hated it. Mr. Williams explained they would find one with all black interior and he did. The finance gentleman was so nice and explained everything to us. We had a very pleasant experience. My husband and I are 69 years old dreaded car buying. Hagerstown made it very relaxing and fun. Portia Lyall More

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Best buying experience I have had in several years My wife and I already knew what we wanted. Our salesman, John Williams, had the car ready for us when we arrived. He was very knowledgeable about th My wife and I already knew what we wanted. Our salesman, John Williams, had the car ready for us when we arrived. He was very knowledgeable about the vehicle we purchased and didn't let us leave until we were completely satisfied and had an overview of how everything on the car worked. This is the second or third vehicle I have purchased from Hagerstown Honda and I highly recommend them for your new or used car needs. More

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LOVE MY CRV I want to thank John Williams and the staff at Hagerstown Honda for a great car buying experience. John originally sold me a CRV in 2005 from Hagersto I want to thank John Williams and the staff at Hagerstown Honda for a great car buying experience. John originally sold me a CRV in 2005 from Hagerstown Honda. Twelve years later when my daughter was going to be driving, I decided I needed another vehicle. After looking and test driving serval other makes/models, I decided that I love my CRV so much that I purchased another one. The service at Hagerstown Honda has always been great and John has always taken time out when I want to discuss anything. Thanks again John & Hagerstown Honda.-Staci More

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Everything was GREAT John Williams was a pleasure to work with. He was knowledgable, proffessional, and personable. Brandon, the salesmanger, was also very easy to work w John Williams was a pleasure to work with. He was knowledgable, proffessional, and personable. Brandon, the salesmanger, was also very easy to work with. They were both eager to meet our needs. We would HIGHLY RECOMMEND Hagerstown Honda as a place to purchase a new or used car. Thank You John Best More

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Hagerstown Honda is the BEST ! Everyone at the dealership is very friendly and knowledgeable. Our salesman, John Williams, was very attentive to what I wanted and made sure I got ! Everyone at the dealership is very friendly and knowledgeable. Our salesman, John Williams, was very attentive to what I wanted and made sure I got the vehicle with everything on it as I expected. He then was very efficient in taking care of us and the process was handled in a very professional and timely manner. He's also very knowledgeable in explaining all the features of my new CRV. Everyone at this dealership exceeded my expectations! I couldn't have asked for a better experience. I highly recommend this dealership! More

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Comfortable Enjoyable. No pressure. Helpful. Informative. I was able to walk in, say what I wanted and the amount of time I had and John made it happen. Within an Enjoyable. No pressure. Helpful. Informative. I was able to walk in, say what I wanted and the amount of time I had and John made it happen. Within an hour and a half I had a test drive, had a great offer...the first time, no haggling, and had financing approved.. When I picked up my new car, everything was clearly explained. I drove away feeling comfortable and confident. More

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First time buyer John was very friendly, informative, very attentive to what we wanted, and very knowledgeable about the vehicles. Pleasant atmosphere. Very clean faci John was very friendly, informative, very attentive to what we wanted, and very knowledgeable about the vehicles. Pleasant atmosphere. Very clean facility with beverages available to customers. More

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New CR-V in under two hours. We came in to test drive a new CR-V and ended up going home with it in under two hours. John was helpful and courteous the entire time and never press We came in to test drive a new CR-V and ended up going home with it in under two hours. John was helpful and courteous the entire time and never pressured us into any decisions. The paperwork was filled out quickly and we were on the road in a 2017 CR-V. We will definitely be coming back when we purchase our next Honda. More

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New car purchase. On a cold rainy night 15 min before closing a friendly outgoing salesperson John Williams was friendly and made us feel welcome. He listened and answe On a cold rainy night 15 min before closing a friendly outgoing salesperson John Williams was friendly and made us feel welcome. He listened and answered all my questions. He found the vehicle I was looking for. More

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