First time at Sapaugh dealership coming from IL. Mike was our madesalesman. Husband told him truck we were looking for and he was precise with all information. Very friendly,personsble. All questions answered . Also , shout out to John in financing 👍
My wife Kelly and I had spent several weeks looking at vehicles and had a particular model in mind, the Chevy Malibu. We had owned a Malibu for 11 years and it was time to replace it so we searched diligently.
We found that Sapaugh had a good selection to choose from but yet there were other dealerships in town that had a few available also, all relatively the same in price and make. I called and spoke with Mike Indelicato and was up front with him from the beginning that I had whittled my top choices down to two vehicles...one at Sapaugh and one at another dealership.
Mike was very easy to communicate with both talking to him and we actually spent some time texting one another throughout the day. The entire conversation was professional and I never felt like he was trying to 'pull one over on me' and genuinely felt like he had my families best interest in mind.
We were driving to a different dealership as I was speaking with Mike and letting him know my thoughts and what type of numbers I was hearing from them. At one point in our conversation I was convinced by him that Sapaugh would be the better deal for our family so I turned our car around and headed to them.
Upon arriving we were greeted by Mike, we went out with him on a test drive and he answered all our questions about the car as we drove....and what I appreciated most is that when we returned back to the dealership he gave my wife and I some time and space to really talk it over and make sure we were making the right decision. There was NEVER any pressure or any type of tactic directed at us to where we felt uncomfortable or forced to purchase that car which was another thing I valued about the experience there.
After running some numbers with one another and taking another look through the 30 or so cars I had printed out and had on hand that was available around St, Louis we realized that we had just been offered a fantastic deal for a great vehicle and knew it was the right move to make. We agreed and then found ourselves in the Finance office.
This is where we met John Wilson. John walked us through step by step...line by line and explained every aspect of our financing, what additional coverage's we could purchase, what they meant....the whole nine yards. He really took his time and made it a priority that we understood what it was we were signing and that we knew what the coverage's entailed. It was later in the evening and it would have been understandable that at the end of a long day if he kind of just went through the motions or would have been grumpy or something but it was the exact opposite. Very cordial and very descriptive of the product and I can't stress enough how he made it a point to make sure we UNDERSTOOD what it was we were signing.
Having purchased a Mini Van from a different dealership only a month prior to this one I can tell you while it's fresh in my mind that it was two opposite experiences. With our mini van I felt as if I were on an assembly line and was just churned out and literally was only a number and cash flow to them, the sales experience felt fake where Sapagh was authentic and the Finance Experience I had there felt more like I was blindfolded and spun around whereas at Sapaugh I left with a good understanding of my coverages. In fact, I'm genuinely bummed that I didn't give our Mini Van business to Sapaugh but you live and learn.
That will never happen again. When the time comes for a new vehicle I will return to them and I will recommend them to any and every person I know that's in the market for a new vehicle. Mike Indelicato and John Wilson definitely did Sapaugh proud with my wife Kelly and I.
"Great Employees "
Awesome service and great help! Got what i wanted for the price that i can afford. I love my car! I will always come to this dealership and be sure to get the same employee. Dave and John work hard to make customers happy. They are able to get the payment you want or very close to it.
Very satisfied with my experience. I was not pushed like other dealerships. I especially likes the privacy they gave me and my significant other to make this decision.
"I live 1740 miles away from Sapaugh Motors and am 74..."
I live 1740 miles away from Sapaugh Motors and am 74 years old so I was very nervous about this purchase, especially considering all the scam horror stories you read about using internet purchases. But the courtesy and professionalism in all aspects of this purchase made it a very pleasant experience
"The sales man and the finance dept were extremely helpful..."
The sales man and the finance dept were extremely helpful to get me into a nice and an affordable car. I am very pleased with the services I received. Thank you.
Other Employees Tagged:
, Dave Fisher and John Wilson