John Woodland | Page 9

Painless Process ! I told the great sales crew at Colonial Chevrolet what I was interested in buying. We connected right away and I was in a new vehicle in minutes, NOT I told the great sales crew at Colonial Chevrolet what I was interested in buying. We connected right away and I was in a new vehicle in minutes, NOT HOURS! They made the whole process just a nice time ! More

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Far exceeded our expectations! Picked up our new car today. All I have to is WOW! Colonial Chevy of Acton has by far exceeded our expectations. They have gone above and beyond to su Picked up our new car today. All I have to is WOW! Colonial Chevy of Acton has by far exceeded our expectations. They have gone above and beyond to support us on the service and sales side of things. We had a very unique yet painful situation that they made right. Not many companies would deliver such loyalty to their customers and back their products quality like Colonial. It makes me feel so blessed that we have found such service and support. It’s so important to align yourself with companies that respect you and back their product and will only deliver the very best! Thank you Larry, John, Jim, Mike, Steve and Dan of Colonial Chevy for all you have done for this family!! More

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Best car buying experience ever thanks to Dave Fillmore I just purchased a Tahoe from Mr. Fillmore and the rest of the Colonial team. From the moment I walked in I enjoyed my experience. No pressure to buy I just purchased a Tahoe from Mr. Fillmore and the rest of the Colonial team. From the moment I walked in I enjoyed my experience. No pressure to buy and I got a great deal on a great car. I would highly recommend working with Dave and his team. They even delivered my car to Cape Cod! More

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Happiness Great service Quickly deal Salesmen was great to answer all my questions, worked with me on a great truck. Overall my wife and I are very happy wi Great service Quickly deal Salesmen was great to answer all my questions, worked with me on a great truck. Overall my wife and I are very happy with our first experience with Colonial. We can forget to thank you the general manager, very polite and professional Gave us a time to think with out pressure. That is a customer service. More

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great experience Wife and I have been looking at cars for awhile and we wanted to point out how great the service was here. The whole staff was welcoming, knowledgeab Wife and I have been looking at cars for awhile and we wanted to point out how great the service was here. The whole staff was welcoming, knowledgeable and didn't play any games. Will highly recommend to everyone! More

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Happy owner of 2 new trucks thanks to Colonial Acton! John Woodland and Dave Filmore were a pleasure to deal with. They got me a great deal on 2 new trucks. Luke at the font desk and the rest of the Colon John Woodland and Dave Filmore were a pleasure to deal with. They got me a great deal on 2 new trucks. Luke at the font desk and the rest of the Colonial Chevrolet of acton staff are all very friendly. What a great experience. I would highly recommend Colonial Acton for your next vehicle! More

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Fast, friendly, and professional! I came in three years ago and tried my first lease. I love it. Joe Pellegrini worked with me and I drove away with my first brand new truck. Three I came in three years ago and tried my first lease. I love it. Joe Pellegrini worked with me and I drove away with my first brand new truck. Three years later I received a letter inviting me in with my lease. I texted Joe, he got right back to me, I went in that Saturday spent 1.5 hours and drove home a 2017 leased Silevrado on Monday. John Woodland completed the paperwork (with precision) faster than I could grab a coffee and donut! When I came to pick up the truck it was inspected and the plates were tossed on the rig before I finished a small bag of warm popcorn (nice touch BTW). I have recommended you guys too many! I hope you get some additional sales. Keep up the great work! More

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Willing to go the extra mile Joe Pelligrini and John Woodland went above and beyond the call of duty to ensure i was completely satisfied with my recent purchase. I’m on my third Joe Pelligrini and John Woodland went above and beyond the call of duty to ensure i was completely satisfied with my recent purchase. I’m on my third vehicle purchased from them and look forward to my next purchase when the time comes. If youre looking for a simple, hassle free experiece these are the guys you want to see! More

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Im back Back for my third new truck within 6yrs! Joe Pellegrini takes care of me..knows what I want and like and gets it done!! Great place. Back for my third new truck within 6yrs! Joe Pellegrini takes care of me..knows what I want and like and gets it done!! Great place. More

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Colonial Lies to Avoid Claims Absolute nightmare of a company to deal with. I know this is a bit wordy, but if you're thinking about doing business with Colonial Chevy, I highly en Absolute nightmare of a company to deal with. I know this is a bit wordy, but if you're thinking about doing business with Colonial Chevy, I highly encourage you to read my story so that you can better prepare yourself for how they treat their customers. This April, I purchased a used 2012 Volt (electric vehicle) from Colonial Chevy in Acton, MA. By law, this vehicle came with a 30 day dealer's warranty which would repair any issues with the car. In the first 2 weeks of owning the car, I noticed that the heat did not work while the car was in electric mode. No matter what, the heater would only blow ambient temperature air. I made an appointment with Steve in the service department to bring the car in under warranty to have this looked at. A day later when I picked my car up Steve let me know that they ran diagnostics on the car and everything was performing fine, and no repair was needed. I asked why the heat didn't work in electric mode if everything was fine, and Steve ensured that the heat just doesn't work as well in electric mode as it does in gas mode, but it is working. I told him that I'd done my research online and that other Volt owners reported that the heat will work in electric mode and it will be noticeable (as opposed to the ambient temperature air it was blowing). He went on to tell me that the electric heater only works when the outside temperature is below a certain threshold. When I got home, I searched online for any proof of this bizarre sounding claim to no avail. Anyways, I decided I'd give his claim a shot and would see if it was true come winter. Surprise surprise, still didn't work in the winter time. This week, I brought the car back to the dealership citing the exact same problem that I had when I first bought the car. This time (no longer under warranty which they would have to pay for), they quickly diagnosed the problem as a faulty cabin coolant heater. According to the service rep "the sales team was not able to approve funding for the repair, and it would cost me $1200" and he also reminded me that if I had purchased their $3000 two year warranty it would have been covered!!! I spoke with John Woodland, the General Manager about this issue, and inquired as to why they could not approve funding. He came back with "if it wasn't fixed the first time, why wouldn't you have brought it back till now?" I replied that "your technicians ensured me that it simply would not work until it was cold out, as it only operates below a certain temperature threshold." and he told me that sounded ridiculous and he would go ask if any of them told me that. Guess what? When he asked if any of the tech's remembered telling me that, they all denied it. So rather than owning up to the situation, he accused me of lying. He did offer to slash the $1200 bill down to $600 though!! As I continued to argue with him about why I didn't think I was being treated fairly, he reminded me (typing in caps to reflect the literal yelling into the phone that he was doing) "LOOK DO YOU WANT ME TO HELP YOU OR NOT, I'M NOT OBLIGATED TO DO ANYTHING FOR YOUR CAR TAKE THE $600 OR LEAVE IT THIS IS A VERY GENEROUS OFFER!!!". So now he's accusing me of lying and trying to force my hand to accept his "generous" offer of $600 to repair something that should've been handled 6 months ago. Oh, he also let me know that they didn't have to do anything about the heat at all from the start, as the 30 day warranty only covers safety related issues. I argued back that this is a safety issue, since I wouldn't be able to defrost my windows in the winter if I wanted to charge my car (isn't that the point of buying an EV?). I'm not a lawyer, but the Massachusetts Used Vehicle Warranty Law sure makes it sound like this should've been handled better. http://www.mass.gov/ocabr/consumer-rights-and-resources/autos/auto-repair/used-vehicle-warranty-law.html So that being said, I hope others can save themselves from headaches by avoiding this company. If you do decide to do business with them, either make sure to record all contact you make with them, or be prepared to be called a liar when you recite the lie they spewed at you back to them. More

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