Johnnie Taylor
Johnnie Taylor at Five Star Subaru of Grapevine
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Johnnie Taylor | Page 2

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.8
138 Reviews
4.8

138 Reviews

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138 Reviews of Johnnie Taylor

July 20, 2023

Dealership Rating
Employee Rating

We really liked Five Star Subaru dealership, very nice people work there, no one was pushing for sale, answering right questions salesman Bill Kozik help us choose right vehicle for our family. Buying More

by jacekorga
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 21, 2023

Five Star Subaru of Grapevine responded

We appreciate you at Five Star Subaru, jacekorga. Thank you for shopping with us and for recognizing Bill. Bill is a great source of knowledge. Don't hesitate to call either of us at 817-438-1700 with new car questions. We are here for you. Best Regards, Doug Laymon, Sales Manager

July 19, 2023

Dealership Rating
Employee Rating

Very professional and yet very personable. John Pressley was patient and was willing to re-explain details. I would recommend him to family or friends looking for a new vehicle. More

by doodles156
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Davis, Kenny Wilder , John Pressley ??????????

Jul 20, 2023

Five Star Subaru of Grapevine responded

Doodles156, Congratulations on your car purchase at Five Star Subaru! If you have any questions or need assistance at any point, please do not hesitate to stop by or reach out to us at 817-438-1700. We are here to ensure your experience with your new Subaru is nothing short of exceptional. Thank you, Doug Laymon, Sales Manager

July 05, 2023

Dealership Rating
Employee Rating

Great experience, helpful staff, well trained and very helpful 👍 ,will be back when another service is due More

by jtaylor3099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clay Garrett

Jul 06, 2023

Five Star Subaru of Grapevine responded

Hello jtaylor3099, Thank you for rating your Five Star Subaru service experience. If there is anything else we can assist you with, whether it's scheduling routine maintenance, answering questions about your vehicle, or providing any further assistance, please don't hesitate to reach out at 817-438-1700. We are always here to help. Best Regards, Jake Ritter, Service Director

June 06, 2023

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Employee Rating

Tech,Sabin, answered my questions and provided advice. Service performed competently & conscientiously. Service advisor, Johnny understood my requests and fulfilled them. Pleased to see several older empl More

by CJ
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Singuluri , Sabin, technician/mechanic*****

Jun 07, 2023

Five Star Subaru of Grapevine responded

Hello CJ, Thank you for choosing Five Star Subaru and for sharing your feedback. We look forward to serving you again in the future and providing you with the same level of excellence that you have come to expect from us. If there is anything else we can do to further enhance your experience or assist you in any way, please do not hesitate to reach out to 817-438-1700. Your satisfaction is our utmost priority, and we are committed to exceeding your expectations. Sincerely, Jake Ritter, Service Director

May 19, 2023

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Employee Rating

I offend hear from friends of their dealership experience. Problems after Problems, unsatisfactory repairs, uncaring personal, this drama is so common in this industry. Not so at Grapevine Subaru More

by meangene11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2023

Five Star Subaru of Grapevine responded

Meangene11, We are a drama-free service center at Five Star Subaru! Thank you for your kind endorsement and support for a list of our staff. Helping you enjoy your Subaru is the goal. Call on us any time at 817-438-1700. Thanks again, Jake Ritter, Service Director

April 30, 2023

Dealership Rating
Employee Rating

Great customer service, especially service advisor, Johnny Taylor. Though it is some times ,to get someone to meet you when you drive up. More

by jwydy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2023

Five Star Subaru of Grapevine responded

Jwydy1, How very nice of you for recommending so many of the Five Star Subaru service staff. Thank you for choosing our service center. Between visits, when you have vehicle questions, we welcome your calls at 817-438-1700. Safe travels and please count on us again. Take Care, Jakob Ritter, Service Director

April 05, 2023

Dealership Rating
Employee Rating

Always professional and kind. The new band to attach the number to the key was difficult to remove More

by Jsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2023

Five Star Subaru of Grapevine responded

Hello Jsp, We appreciate knowing the Five Star Subaru service team took good care of you. We hope you count on us again for future vehicle issues. Reach out to 817-438-1700 any time. Thank you, Jake Ritter, Service Director

April 05, 2023

Dealership Rating
Employee Rating

Great service , great teams and a great dealership. They are always helpful whenever we have a problem. We bought our Outback there and would never take it anywhere else. We have recommended them to al More

by Maryann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2023

Five Star Subaru of Grapevine responded

Maryann, How very nice of you to recognize so many Five Star Subaru sales and service team members. It is our goal to make every dealership experience to be informative and enjoyable. Reach Mike and our techs at 817-438-1700 whenever you need vehicle advice. We are here for you and wish you safe travels. Thank you, Jake Ritter, Service Director

April 03, 2023

Dealership Rating
Employee Rating

I’ve waited for hours at other dealerships for a simple oil change. That's with an appointment. Here, I scheduled it, got in, got it done, and was gone in an hour. More

by KerryVelazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2023

Five Star Subaru of Grapevine responded

Welcome to Five Star Subaru, Kerry! When Johnnie or I can be of further service, please reach us at 817-438-1700. We are here to help you enjoy your Subaru. Thank you, Jake Ritter, Service Director

March 30, 2023

Dealership Rating
Employee Rating

Very friendly and great service. Our 7 year old forester sparkles after car wash and oil change More

by Ccharosbu
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Mar 30, 2023

Five Star Subaru of Grapevine responded

Hello Ccharosbu, Thank you for taking the time to rate Johnnie and Five Star Subaru. Customer satisfaction is a huge priority and we remain available at 817-438-1700. Let us know how we can help you continue to enjoy your Subaru. Take Care, Jake Ritter, Service Director

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