Johnny Montano | Page 5

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad you found the experience informative and that the text updates and service videos were helpful in explaining the process and next steps for maintaining your vehicle. That transparency is something we take a lot of pride in. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback. We completely understand your frustration—having an appointment should mean a much shorter wait time, and three hours for an oil change is not the experience we want for our customers. Your time is valuable, and we apologize for the delay. Your comments will be shared with our service team so we can review scheduling and workflow to prevent situations like this in the future. We appreciate you bringing this to our attention and hope to provide a much smoother visit next time. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad Johnny made the experience easy, informative, and quick. Getting you in and out while keeping everything clear is exactly what we aim for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you received great service once again and that Johnny was helpful in answering your questions. Taking the time to clearly explain warranty coverage and extension options is important, and we’re happy he provided that clarity. We appreciate your continued trust and look forward to assisting you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear your Service Advisor and technician were on top of your concerns and able to resolve everything the same day. That kind of teamwork and efficiency is exactly what we aim for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

¡Muchas gracias por sus amables palabras! Nos alegra saber que Johnny le brindó un excelente servicio y que le explicó claramente lo que su carro necesitaba y los servicios que se realizarían. Agradecemos su confianza y esperamos poder atenderle nuevamente muy pronto. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the amazing review! We’re proud to hear Johnny Montano, Danny Ayala, and Josue delivered such a professional, organized, and friendly experience. That’s exactly the standard we work toward every day. Calling us the best Ford dealership truly means a lot — we appreciate your trust and look forward to taking care of you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re glad the overall visit was fine, and we appreciate you pointing out where we can improve. You’re absolutely right—providing a clearer time estimate upfront and checking warranty coverage earlier would have helped set expectations and avoided delays. We’ll be reviewing this with our team to improve communication and process on future visits. Thank you for bringing it to our attention, and we appreciate the opportunity to do better next time. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the feedback! We’re glad to hear everything went well overall. We also understand your concern regarding the credit card surcharge and appreciate you pointing it out. Transparency around payment options is important to us, and your input helps us improve how we communicate that upfront. Thank you for choosing us—we look forward to serving you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your continued loyalty and kind words! We truly appreciate you trusting us with all of your service needs. Daniel’s promotion was well deserved, and we’re grateful for the impact he’s had on our customers. We’re also happy to hear Johnny Montano took fantastic care of you—he’ll appreciate the recognition. Thank you again for your trust, and we look forward to continuing to take great care of you. — Ford of Oxnard Team