Johnny Montano | Page 5

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re glad to hear Johnny kept you informed throughout your visit and made the entire process easy and stress-free. His honest communication and customer-first approach are exactly what we strive for, and we’re thrilled he provided such a positive experience. We’ll be sure to pass along your kind words to him. Thank you for trusting Ford of Oxnard with your vehicle. We appreciate your business and look forward to taking care of you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re thrilled to hear you were very satisfied with both the service and customer care. Your recommendation to friends and family truly means a lot—that’s the highest compliment we can receive. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re thrilled to hear Johnny continues to take exceptional care of you—and it means a lot that you’re making the drive from Porter Ranch to see him. That kind of trust says everything. We truly appreciate your loyalty and look forward to taking care of you again! — Ford of Oxnard Team

Marijomiller1 responded

Use this dealer. You will be happy you did.

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re glad to hear you felt appreciated and experienced consistent communication from both our technicians and management team. That level of contact and care is exactly what we aim to provide. We truly appreciate the recommendation and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you enjoyed the service, our waiting room, and the refreshments. It’s great to know our team made you feel welcome as well. We appreciate your trust and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re very sorry to hear the issue was not correctly diagnosed and that your vehicle broke down again—that’s understandably frustrating and not the outcome we want for our customers. We do appreciate you recognizing Johnny and our team for their professionalism, communication, and assistance with transportation. That said, getting the repair right the first time is critical, and we clearly fell short there. We would appreciate the opportunity to review what was done and re-evaluate the concern to properly address it. Please contact dealership management so we can look into this further and help get this resolved. Thank you for bringing this to our attention. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for your feedback. We’re sorry you weren’t notified when your vehicle was ready and that it wasn’t washed as you’ve come to expect. That’s not the level of consistency we aim to deliver. We appreciate you bringing this to our attention and will review it with our team to improve communication and ensure finishing touches are completed before pickup. We value your business and look forward to providing a better experience next time. — Ford of Oxnard Team