Johnny Montano | Page 4

Envision Ford of Oxnard responded

Thank you for your feedback. We’re sorry you weren’t notified when your vehicle was ready and that it wasn’t washed as you’ve come to expect. That’s not the level of consistency we aim to deliver. We appreciate you bringing this to our attention and will review it with our team to improve communication and ensure finishing touches are completed before pickup. We value your business and look forward to providing a better experience next time. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration with the repair time, overall cost, and credit card surcharge. That’s not the experience we want for our customers. Your concerns are important to us, and we will be reviewing them with our team—especially around communication of timing, pricing transparency, and payment options. We appreciate you bringing this to our attention. If you’re open to it, we would welcome the opportunity to discuss your visit further and address any remaining concerns. — Ford of Oxnard Management Team

rc894 responded

Thank you.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad you found the technician’s video helpful and that everything checked out well with your vehicle. Transparency like that is important to us so you can see exactly what our team sees. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Marijomiller1 responded

Every time I called, no matter who answered the phone (and someone always answered the phone, no recording) they were pleasant and helpful. I can not say enough good things about Johnny. Professional, courteous, kind, helpful and always did what he said he would or could do. I am so impressed. It’s like customer service used to be. Thumbs up to Envision!

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad you found the experience informative and that the text updates and service videos were helpful in explaining the process and next steps for maintaining your vehicle. That transparency is something we take a lot of pride in. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback. We completely understand your frustration—having an appointment should mean a much shorter wait time, and three hours for an oil change is not the experience we want for our customers. Your time is valuable, and we apologize for the delay. Your comments will be shared with our service team so we can review scheduling and workflow to prevent situations like this in the future. We appreciate you bringing this to our attention and hope to provide a much smoother visit next time. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad Johnny made the experience easy, informative, and quick. Getting you in and out while keeping everything clear is exactly what we aim for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you received great service once again and that Johnny was helpful in answering your questions. Taking the time to clearly explain warranty coverage and extension options is important, and we’re happy he provided that clarity. We appreciate your continued trust and look forward to assisting you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear your Service Advisor and technician were on top of your concerns and able to resolve everything the same day. That kind of teamwork and efficiency is exactly what we aim for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team