Jon Lacey | Page 57
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
Dealership Experience
9 yrs, 6 mos
Industry Experience
18 yrs, 1 mo
578 Reviews
Write a Review578 Reviews of Jon Lacey
December 18, 2019
Honest and timely! This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out that my car was in good standing and that I should save my money and bring the car back in for service, separate from the no cost factory repair. It was a nice, honest gesture and greatly appreciated, especially during holiday season when we need the extra money for presents for the family!!! More
December 18, 2019
Outstanding service. My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would h My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would highly recommend Colonial to anyone. More
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Pierre Saliba, Dylan Begin
December 16, 2019
excellent as always The service department did an excellent job servicing my car and staying in touch with me when it was finished. They went out of their way to make thi The service department did an excellent job servicing my car and staying in touch with me when it was finished. They went out of their way to make this an enjoyable experience More
Other Employees Tagged: Bill Fallon
December 13, 2019
Best place to go! The service is always the wonderful. The staff are helpful, friendly, knowledgeable and efficient. I have been going there for about 20 years and have The service is always the wonderful. The staff are helpful, friendly, knowledgeable and efficient. I have been going there for about 20 years and have always been treated with respect and kindness. Some of the service staff have been there so long it’s like visiting with friends when I have my car serviced. More
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Pierre Saliba
April 25, 2019
Always The Best I’ve been a loyal service customer of Colonial since 2007. I’ll never bring my car anywhere else. Each visit, they are honest and reliable. My car is I’ve been a loyal service customer of Colonial since 2007. I’ll never bring my car anywhere else. Each visit, they are honest and reliable. My car is always taken great care of and returns to me just as clean as I left it. They won’t try to sell you any service you don’t need, which is nice. I just had a 50k service done here for hundreds less than a quote from another VW dealer in the area, same service, same parts, better people. Jon has been a great addition to the team and it’s a pleasure dealing with him each time we visit! More
Other Employees Tagged: Bill Mcgrath
March 25, 2019
Great service from Billy at colonial VW westboro Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, a Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, always answering my questions or knowing who to ask for the info I need. I've been a customer of Colonial VW for over 8 years now, and the service department has taken care of my vehicles for over 365,000 miles of service! I wouldn't go anywhere else for my VW service needs. Billy has been working at Colonial since I first started going there, and he certainly knows his stuff. Highly recommended! More
Other Employees Tagged: Bill Mcgrath, Dylan Begin
March 11, 2019
Excellent service!!!! I have recently purchased a VW Tiguan and needed to bring it in for a minor repair of a sun visor light. I am sharing my experience because it is impo I have recently purchased a VW Tiguan and needed to bring it in for a minor repair of a sun visor light. I am sharing my experience because it is important to give accolades when deserved. I have also had my recent 30 day check up as well. Both times Jon Lacey, my service advisor was professional, polite, knowledgeable, and very helpful. I am very pleased the services I received. More
March 08, 2019
Honest and Excellent Customer Service I have a VW dealership that is 5 minutes away from me but I prefer to drive 35 minutes to Colonial VW of Westborough because of the excellent customer I have a VW dealership that is 5 minutes away from me but I prefer to drive 35 minutes to Colonial VW of Westborough because of the excellent customer service and honesty provided by Jon Lacey. I appreciate that the waiting area is clean and I am kept updated on the progress of the service. I will continue going to Jon at Colonial for future service of my VW More
February 15, 2019
Good Service Jonathan was attentive and very informative. Didn't try to sale me on service I diden't need. 2nd trip having work done there, very professional staf Jonathan was attentive and very informative. Didn't try to sale me on service I diden't need. 2nd trip having work done there, very professional staff. I will continue having my service done at Colonal. More
January 04, 2019
The Best I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work. Bill McGrath w I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work. Bill McGrath was my first service advisor here. His rugged good looks are as sharp as his customer service skills and patience with my constant service calls. He always got me to work on time via the Colonial shuttle. He went above and beyond and solved warranty issues that the original dealership should have done. Even Billy has days off. He's not always there. If Bill isn't available, they have a crack team of top notch service advisors for me to pester with my problems. These guys are equally as helpful, friendly, and provide just as good as service as Billy. Perhaps their hair isn't as on point as the silver fox but the service advisor team, including Bill McGrath, Dylan Begin, and Jon Lacey is unrivaled. If you go to Colonial VW for service, you will not look back and will be lucky to get any three of these wonderful gentlemen. You only get the best service at Colonial VW. More
Other Employees Tagged: Bill Mcgrath, Dylan Begin