Jon Lacey | Page 71
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
Dealership Experience
11 yrs, 5 mos
Industry Experience
20 yrs
830 Reviews
Write a Review830 Reviews of Jon Lacey
February 15, 2021
LAST TIME my NAME is Jeffrey not xxxxEN Jeffery so get it right or I will take my business somewhere else.I do business with a place for 20 years and you have to ask them to spell your name correctly several right or I will take my business somewhere else.I do business with a place for 20 years and you have to ask them to spell your name correctly several times and they still don't change it,pretty xxxxen insulting. More
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Dylan Begin , Jesse Manning
February 13, 2021
Great service. Solid service team well done! Eliminating the "stealership" connotation is huge. Keep up the honesty. Why the f do you need more words to submit this form? Fire your survey people. the "stealership" connotation is huge. Keep up the honesty. Why the f do you need more words to submit this form? Fire your survey people. More
January 29, 2021
I have been a customer of Colonial VW in Westboro since 2000. It is the best dealership and best service department in the greater Boston area. 2000. It is the best dealership and best service department in the greater Boston area. More
Other Employees Tagged: Bill Fallon, Dylan Begin
January 25, 2021
After the service, parts missing from my after market skid plate. I had to repurchase anew at my cost to get back together. The parts to the pan lost during service and as a result bent the skid plate to skid plate. I had to repurchase anew at my cost to get back together. The parts to the pan lost during service and as a result bent the skid plate to fit this making contact with the engine and transmission making it sound like a truck. Service was alerted of this before service began. More
January 14, 2021
Outstanding customer service as always from John Lacey. The whole staff is friendly and attentive. The waiting area is comfortable and makes it possible to work via WIFI. The whole staff is friendly and attentive. The waiting area is comfortable and makes it possible to work via WIFI. More
January 13, 2021
Outstanding customer service as always. John and Bill really care about their customers and that’s the reason why I drive 30 minutes instead of going to a closer VW dealership really care about their customers and that’s the reason why I drive 30 minutes instead of going to a closer VW dealership More
Other Employees Tagged: Bill Fallon, Dylan Begin
January 12, 2021
Colonial VW is the ONLY place I trust with my 2015 Golf R. The service Team of Billy, John, Dylan and Bill are top notch. I used to work in automotive parts and service and can appreciate how difficult and R. The service Team of Billy, John, Dylan and Bill are top notch. I used to work in automotive parts and service and can appreciate how difficult and often underappreciated these positions can be. This team provides timely and excellent service with clear communication. On the sales side, Pierre Saliba is my go-to guy, although I'm sure he wishes I'd wear out my cars faster. I highly recommend this dealership. More
Other Employees Tagged: Bill Fallon, Pierre Saliba, Dylan Begin
January 08, 2021
I’ve been coming to this dealership for more than 50 years, always good service. It’s a well run outfit and it’s always been a delight to work with the service guys years, always good service. It’s a well run outfit and it’s always been a delight to work with the service guys More
Other Employees Tagged: Dylan Begin
January 06, 2021
Colonial rocks! They take care of my Golfs for scheduled maintenance. They recently did a used car inspection that kept me from buying a lemon. Colonial may be on the pricey side...I’m willing to pay for maintenance. They recently did a used car inspection that kept me from buying a lemon. Colonial may be on the pricey side...I’m willing to pay for the expertise. More
Dealership Inventory (229 Vehicles)

