Jon Lacey | Page 72

Fairly complicated repair, new brakes and suspension on all four corners. They arranged a loaner car until finished and applied coupons to reduce the total. Jon Lacey is excellent to work with. Whole se all four corners. They arranged a loaner car until finished and applied coupons to reduce the total. Jon Lacey is excellent to work with. Whole service department is good, it keeps customers coming back. More

by CrowsNest Verified Customer Verified Customer

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John was great to deal with couldn’t be happier fast efficient had my car back to me in three days great job everything went well efficient had my car back to me in three days great job everything went well More

by JKRESCO Verified Customer Verified Customer

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We purchased a precertified VW Passat and 4 months later the brakes started to screech. They replaced the brakes for free no questions asked. GreatCustomerService the brakes started to screech. They replaced the brakes for free no questions asked. GreatCustomerService More

by jb_harvey Verified Customer Verified Customer

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Worked with Jon Lacey and he was excellent, Service was fast and on time. Waiting area was clean and comfortable Overall experience was as expected. fast and on time. Waiting area was clean and comfortable Overall experience was as expected. More

by PJBARRY1027 Verified Customer Verified Customer

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Brought my 2019 Tiguan in for first service maintenance. Need 2 rear tires at 15k miles. Both worn on inner edge down to the steel belt. Service dept not helpful at all in trying to figure out how this hap Need 2 rear tires at 15k miles. Both worn on inner edge down to the steel belt. Service dept not helpful at all in trying to figure out how this happens or why they didn’t see it when they checked my tires a month ago. They just kept saying potholes. I know I didnt hit potholes but it’s an SUV. Should a pot hole throw the alignment off that much. Careless mistakes like not replacing my stem covers when they checked my tires a month before When the pressure light kept coming on. And telling me They replaced my fob battery when they did not. No loaner car available until I complained then magically one appeared. They did not offer any info About specials available until I checked website. I felt like they did not care and that they were working against me. More

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Great place. Cordial and professional service. They changed the wheel bolts (lock bolts) quickly, even without scheduling. Jon from the service department is an incredible guy. And while waiting for th changed the wheel bolts (lock bolts) quickly, even without scheduling. Jon from the service department is an incredible guy. And while waiting for the service to be performed, the sales team was very attentive, showing the new models, answering our questions without trying to sell a new car. It made me want to buy a car at Colonial VW. More

by ANTONIOJFONSECA Verified Customer Verified Customer

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Gr8 team @ CVW- Thnx 2- Pierre,Gina,George,Jesse, Bill & Jon. Excellent team of folks in both the service & sales department. Thanks again & best in the coming year! Jon. Excellent team of folks in both the service & sales department. Thanks again & best in the coming year! More

by jsavone Verified Customer Verified Customer

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The service at this dealership is outstanding. The people there treat you with respect and are very considerate about your needs. I trust them with my vehicle and will only bring there. there treat you with respect and are very considerate about your needs. I trust them with my vehicle and will only bring there. More

by DANGERJM1974 Verified Customer Verified Customer

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Great job as usual. In and out for a state inspection sticker. I had great converstion with their EV guy. Looking forward to seeing the i. EVs. sticker. I had great converstion with their EV guy. Looking forward to seeing the i. EVs. More

by ALANRDAILEY Verified Customer Verified Customer

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Good job. Fast service. Customer Service was good. Jon Lacey was good fast friendly and to the point. Looking forward to more service like this. Jon Lacey was good fast friendly and to the point. Looking forward to more service like this. More

by VIBRAM003 Verified Customer Verified Customer

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