Jon Lacey | Page 81

Went for a state inspection and an alignment after purchasing car from them a week prior, got my car back from the service department, and the alignment was not performed even though they said it was purchasing car from them a week prior, got my car back from the service department, and the alignment was not performed even though they said it was performed. Very disappointed. More

by Ian Wright Verified Customer Verified Customer

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Beyond excellent service, which is the norm. The service department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. More

by Karen McLaughlin Verified Customer Verified Customer

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I could have purchased the car sooner if the sales manager was forthright about the special financing offered at the dealership. I was aware of the special financing rate because I read it on the dea manager was forthright about the special financing offered at the dealership. I was aware of the special financing rate because I read it on the dealer website, however the sales manager said to me “I don’t know where you heard that” and tried to steer me to higher interest rate loan despite my excellent credit rating. I left that day and was told that the financing group would contact me with some options and they never did. It was not until I was sitting at my bank with approved financing and made a call to Colonial VW for paperwork that I was told by a separate sales manager that I had to finance through VW because car is certified pre owned. The interest rate was the 2.99% that the other sales manager had previously told me did not exist!!!!So I wasted time seeking out a loan when this could have been avoided due to inaccurate information. I was a motivated and informed buyer and this dealership could have sold this car to me ten days earlier. Had a good intro conversation with Gina in the Internet Dept. as well as good experience with the salesperson Dino who I kept in touch with after my two visits to test drive. If it wasn’t for my interactions with Dino I would have gone elsewhere. More

by KMF Verified Customer Verified Customer

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My service appointment with Jon was excellent. He was able to fix the issue and find coverage in my vw tdi warranty to minimize the payment. able to fix the issue and find coverage in my vw tdi warranty to minimize the payment. More

by Genesispepper94 Verified Customer Verified Customer

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Bad flat tire great VW experience Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. More

by SCOTT Verified Customer Verified Customer

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Honest and timely! This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out that my car was in good standing and that I should save my money and bring the car back in for service, separate from the no cost factory repair. It was a nice, honest gesture and greatly appreciated, especially during holiday season when we need the extra money for presents for the family!!! More

by MISTERBORELLI Verified Customer Verified Customer

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Outstanding service. My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would h My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would highly recommend Colonial to anyone. More

by nightfly622 Verified Customer Verified Customer

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excellent as always The service department did an excellent job servicing my car and staying in touch with me when it was finished. They went out of their way to make thi The service department did an excellent job servicing my car and staying in touch with me when it was finished. They went out of their way to make this an enjoyable experience More

by ABRUEHL Verified Customer Verified Customer

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Best place to go! The service is always the wonderful. The staff are helpful, friendly, knowledgeable and efficient. I have been going there for about 20 years and have The service is always the wonderful. The staff are helpful, friendly, knowledgeable and efficient. I have been going there for about 20 years and have always been treated with respect and kindness. Some of the service staff have been there so long it’s like visiting with friends when I have my car serviced. More

by Katherine Verified Customer Verified Customer

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Always The Best I’ve been a loyal service customer of Colonial since 2007. I’ll never bring my car anywhere else. Each visit, they are honest and reliable. My car is I’ve been a loyal service customer of Colonial since 2007. I’ll never bring my car anywhere else. Each visit, they are honest and reliable. My car is always taken great care of and returns to me just as clean as I left it. They won’t try to sell you any service you don’t need, which is nice. I just had a 50k service done here for hundreds less than a quote from another VW dealer in the area, same service, same parts, better people. Jon has been a great addition to the team and it’s a pleasure dealing with him each time we visit! More

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