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Jon Lacey
Jon Lacey | Page 81
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
830 Reviews
Dealership Experience
11 yrs, 5 mos
Industry Experience
20 yrs
830 Reviews
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830 Reviews of Jon Lacey
Verified Customer
January 28, 2020
Dylan in service is always a treat to work with. Just downloaded APR Stage 1 and an oil change, and they did a great job! downloaded APR Stage 1 and an oil change, and they did a great job! More
by TRANSPORT740
Other Employees Tagged: Dylan Begin
January 26, 2020
Customer service isn't easy and these folks do an amazing job. Thankful for their work and they've implanted a lasting impression on me job. Thankful for their work and they've implanted a lasting impression on me More
by DMUCCINI7
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Dylan Begin
January 26, 2020
Great service, quick turnover, and great service advisor! John L. provided great communication during my visit for service and appreciated the loaner vehicle. Would recommend! John L. provided great communication during my visit for service and appreciated the loaner vehicle. Would recommend! More
by TMICHAELT
January 24, 2020
Nothing but a fantastic experience, not only this time but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they ca but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they can to make sure you leave happy. Give everyone a raise, they’re wonderful, and a true asset to the company. More
by KPWNTR77
Other Employees Tagged: Bill Mcgrath, Dylan Begin
January 22, 2020
quick and easy service went in for a recall had it done in about 45 minutes, over all great experience and the waiting room was comfortable with complementary food and snack went in for a recall had it done in about 45 minutes, over all great experience and the waiting room was comfortable with complementary food and snacks. More
by K.SOTO.G
January 18, 2020
Helpful and courteous staff. Easy to schedule service and nice waiting area. Jon made sure I was informed of my options and showed concern for the issues on my car nice waiting area. Jon made sure I was informed of my options and showed concern for the issues on my car More
by rafaelbezr
January 16, 2020
Went for a state inspection and an alignment after purchasing car from them a week prior, got my car back from the service department, and the alignment was not performed even though they said it was purchasing car from them a week prior, got my car back from the service department, and the alignment was not performed even though they said it was performed. Very disappointed. More
by Ian Wright
Other Employees Tagged: Bill Mcgrath , George Akhpatelov, Joe Patrock, Derek Power
January 14, 2020
Beyond excellent service, which is the norm. The service department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. More
by Karen McLaughlin
Other Employees Tagged: Bill Fallon, Dylan Begin , Bill McGrath
January 10, 2020
I could have purchased the car sooner if the sales manager was forthright about the special financing offered at the dealership. I was aware of the special financing rate because I read it on the dea manager was forthright about the special financing offered at the dealership. I was aware of the special financing rate because I read it on the dealer website, however the sales manager said to me “I don’t know where you heard that” and tried to steer me to higher interest rate loan despite my excellent credit rating. I left that day and was told that the financing group would contact me with some options and they never did. It was not until I was sitting at my bank with approved financing and made a call to Colonial VW for paperwork that I was told by a separate sales manager that I had to finance through VW because car is certified pre owned. The interest rate was the 2.99% that the other sales manager had previously told me did not exist!!!!So I wasted time seeking out a loan when this could have been avoided due to inaccurate information. I was a motivated and informed buyer and this dealership could have sold this car to me ten days earlier. Had a good intro conversation with Gina in the Internet Dept. as well as good experience with the salesperson Dino who I kept in touch with after my two visits to test drive. If it wasn’t for my interactions with Dino I would have gone elsewhere. More
by KMF
Other Employees Tagged: Gina Martinez , George Akhpatelov, Neil Finch, Ray Hovsepian, Dino Scimemi
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