Jon Zablosky | Page 2

Clean comfortable waiting area. Excellent communication of work performed and work necessary. Excellent selection of coffee, tea, beverages and snacks while waiting. Excellent communication of work performed and work necessary. Excellent selection of coffee, tea, beverages and snacks while waiting. More

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Work always perfectly done to the point and exceeding expectations at Five Star Subaru of Grapevine TX. Awesome service, service personnels and customer care. expectations at Five Star Subaru of Grapevine TX. Awesome service, service personnels and customer care. More

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Had to return twice for a bad battery problem. First time they just recharge the battery. Second time replaced under warranty. Why were two trips needed? First time they just recharge the battery. Second time replaced under warranty. Why were two trips needed? More

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Five Star Subaru of Grapevine always exceeds my expectations! They make the experience as painless as possible. During my scheduled service today, they thoroughly went through the process with me, expectations! They make the experience as painless as possible. During my scheduled service today, they thoroughly went through the process with me, made me as comfortable as possible with multiple amenities and got me out the door sooner than expected! Always a joy doing business with them! More

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Sean Roberts was outstanding! Very helpful and considerate. Service is great! Takes a little longer than expected but great service folks, Very helpful and considerate. Service is great! Takes a little longer than expected but great service folks, More

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What’s important is, this dealership stands behind its work. That is what helps retain customers. work. That is what helps retain customers. More

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Excessive wait times (2 months! ) for a service appointment even for simple service requests. Left a voicemail requesting a call back and was not reached out to ) for a service appointment even for simple service requests. Left a voicemail requesting a call back and was not reached out to More

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Myles is outstanding. He was very professional and knowledgeable and you can see he loves the brand. He didn’t give us any xx and was very informative and helpful. I’ve re He was very professional and knowledgeable and you can see he loves the brand. He didn’t give us any xx and was very informative and helpful. I’ve referred everyone who asked me to Myles at 5 Star!! More

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Great service, very fair, great cars! Keep up the great work. Look forward to the next one. Keep up the great work. Look forward to the next one. More

by SJALILIAN Verified Customer Verified Customer

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Very nice service area, snacks and drinks provided which is thoughtful, exceptionally clean, there was a sweet lady restocking the break area and wiping everything down, all with a smile! Our only complaint is thoughtful, exceptionally clean, there was a sweet lady restocking the break area and wiping everything down, all with a smile! Our only complaint is it took them 4 hours to fix our car, our appt was at 10:00, we arrived before 9:30, I finally asked why it was taking so long after 3 hours and finally was brought back to us after 4 hours, all for a hole in the compressor. It sat outside for 1.5-2.00 hours before they ever brought it inside to work on. I think they were super slammed today but the issue we had was, we still had a 6 hour drive to return home and no one seemed to be in much of a hurry. Just disappointed to have to wait that long, but all the employees were very kind. More

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