Jonatan Escobar | Page 35

Overall a fine experience. My BMW was taken in on time and very quickly. Service advisor met with me within 10 mins and explained the services my car would receive. The car was My BMW was taken in on time and very quickly. Service advisor met with me within 10 mins and explained the services my car would receive. The car was fisnihed on time as promised and I was delivered a clean car, ready for and waiting. The interior was cleaned as well. An excellent job all around. More

by AEMAZZU995 Verified Customer Verified Customer

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Ought a car Had a wonderful experience, everybody involved was fantastic bought a used car and it was priced great and I felt as though I recieved a great deal!! Had a wonderful experience, everybody involved was fantastic bought a used car and it was priced great and I felt as though I recieved a great deal!! Thankyou More

by CMGALLI7 Verified Customer Verified Customer

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Purchase of a 2019 BMW X5. Great service. I ordered the car for pick up in Florida while in Canada. The salesman worked through the whole purchase process and financing. When I Great service. I ordered the car for pick up in Florida while in Canada. The salesman worked through the whole purchase process and financing. When I arrived in Florida to pick up the vehicle everything was great. More

by dalezajicek Verified Customer Verified Customer

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Return customer Great job in all departments and wonderful customer service. They made my decision an easy one and now I’m a returning customer.... just signed my sec Great job in all departments and wonderful customer service. They made my decision an easy one and now I’m a returning customer.... just signed my second lease agreement! More

by MEMANCINI360 Verified Customer Verified Customer

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Sales Experience = Good / Paperwork = Awful I recently leased a 200 series convertible. I worked with Abby who was patient, easy-to-work with and knowledgeable. I felt I ended up with a good d I recently leased a 200 series convertible. I worked with Abby who was patient, easy-to-work with and knowledgeable. I felt I ended up with a good deal which is probably how most feel. My wife was not with me at the time we made the deal, and I needed to come back later in the day with her to sign the paperwork. Prior to my leaving, I gave them the information they needed and when I got home, I sent them a copy of my wife's license as they requested. We had a 5:30 appt. to sign the paperwork and didn't get out until 7:50. The majority of this time was sitting and waiting. I've purchased/leased many other cars and I don't remember this process ever taking close to this amount of time. It was confusing in that the dealership was not busy at all. The following comment is NOT related to Abby, but rather to at least one other employee … the desks are in an open area and most customers do not want to hear another employee complaining about 1) a lost deal earlier in the day 2) how slow it was that day 3) the person would rather not be there on this particular day. I'm sure all are frustrating experiences, but it is not something a customer needs to hear. More

by Phil DiLallo Verified Customer Verified Customer

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Great Experience Jonatan was very attentive and made sure we have the deal we wanted despite aggressive negotiating....Recommend Jonatan for your next BMW purchase i Jonatan was very attentive and made sure we have the deal we wanted despite aggressive negotiating....Recommend Jonatan for your next BMW purchase in the near future!!! More

by ANTONIOAZIEL Verified Customer Verified Customer

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service and the honesty The service and honesty of the people of your dealership is great. I have dealt with many auto dealerships through my life. BMW of Sarasota has been The service and honesty of the people of your dealership is great. I have dealt with many auto dealerships through my life. BMW of Sarasota has been the best people that I have ever had the pleasure to work with. They are almost like family. thank you! More

by LWILLIAMS0826 Verified Customer Verified Customer

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10/10 would recommend to anyone Jonatan was an awesome sales representative and Sequoia was a great sales manager. They were very reasonable, patient, and very understanding of my s Jonatan was an awesome sales representative and Sequoia was a great sales manager. They were very reasonable, patient, and very understanding of my situation. This was my first time purchasing a car on my own, and I felt very comfortable and reassured. I was recommended BMW of Sarasota by my partner, and he had also worked with Jonatan in the past. The facility was clean, and the entire staff was very accommodating in constantly offering refreshments. The product specialist Silvio was also very knowledgable and personable. Overall I am very happy with my purchase, and as of now, I want to purchase all of my future vehicles from BMW of Sarasota. There was damage to my sunroof that needed to be fixed and Fernando was amazing in scheduling it to fixed and assuring me it would be taken care of. More

by newbmwdriver Verified Customer Verified Customer

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Purchasing a BMW and service on my older BMW NayColle and her associates made the purchase of my BMW a very easy and enjoyable experience. My service associate, Carlos Munoz, was also very helpfu NayColle and her associates made the purchase of my BMW a very easy and enjoyable experience. My service associate, Carlos Munoz, was also very helpful with my 2004 BMW that I brought in for service. More

by MISHASIT Verified Customer Verified Customer

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Bad experience with service. - Service department does not response to needs. - I bought car at dealership and have now had two bad experiences and no positive ones. First, brou - Service department does not response to needs. - I bought car at dealership and have now had two bad experiences and no positive ones. First, brought car into service and waited an hour before they met with me. Even when asked to see manager I had to wait. Second, had an issue with car that I was trying to get resolved. I twice called the service department at dealership and never received a call back. More

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