Jonathan Bookstein

Jenny was extremely helpful and informative throughout the whole process. She helped us find the right vehicle and offered an excellent price. Highly recommend! the whole process. She helped us find the right vehicle and offered an excellent price. Highly recommend! More

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In January 2025, we purchased a 2022 Chevy Bolt EUV through Heritage Subaru Catonsville (within the MileOne family). We anticipated being able to apply for a Previously Owned Clean Vehicle Credit when through Heritage Subaru Catonsville (within the MileOne family). We anticipated being able to apply for a Previously Owned Clean Vehicle Credit when filing taxes in 2026 due to the wording in the vehicle ad. This would have resulted in a $4000 refund as calculated by TurboTax. However, Heritage Subaru Catonsville did not provide us with the mandated IRS Form 8936. We admit to being under-informed when we purchased the vehicle and should have been more clear on the process prior to the purchase. However, the IRS website clearly puts a large onus on the Seller to carry out the requirements and we assumed that the dealership would walk us through the process. We also summed following the purchase that we had the information required for tax purposes. Again, we take responsibility for not looking into this in more detail. We also did not receive any credits off the original purchase. When we called the dealership to inquire about the necessary form for taxes and why this was not provided, we were met with the response that "they don't do that". This is not what was stated in the vehicle ad or suggested by a post on the parent company's own website. This was our third car purchase with MileOne and is definitively our last. We will not be duped again and we hope that others will not be either.   More

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I had an excellent experience at Heritage Subaru Catonsville. Their communication was always clear and everyone was so helpful, especially my salesman, Junaid. Catonsville. Their communication was always clear and everyone was so helpful, especially my salesman, Junaid. More

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5+ STAR REVIEW for my sales person, Chris Julien. My 1 star review is explained after my 5+ star review. My experience with Chris was top notch service. I went in looking for a used vehicle and en My 1 star review is explained after my 5+ star review. My experience with Chris was top notch service. I went in looking for a used vehicle and ended up buying a new one. Chris was a joy to work with as he listened to me a Customer, asked questions the right way, wanted to understand me as customer and what my needs were. Chris took the time to show me features and functions of the vehicle before I left the lot. Chris really made the actual testing driving and buying experience one of the best I have had. In additon to Chris, Andy was also very helpful and Blythe took the time needed when I picked up my tags. Both Andy and Blythe should also get a 5 star. This part of the review does not reflect my excellent experience with the Sales Person. Be weary of the the trade in process if you owe on the vehicle. Three weeks later I still have the loan in my name and still fighting the process to get this resolve. I have spent too many hours dealing with poor customer service. I have been on the phone every day, emailing and was made promises multiple times that this would be resolved. At this point, my kindness and patience seem to allow them to believe I was okay with the delay. So then I had to get stern and demanding which still has left me with no finalized action as of 09/26 in the AM as unresolved. I did receive a call that someone was now going to drive a check to my bank but I have yet to receive a follow up that has actually happened. I called the bank to verify and they haven't received the payment as of yet. I have sent emails every day to certain individuals who no longer respond. I have asked for the names of supervisors with still no response. Basically it's my problem that a loan is sitting in my name where I had to make additional payments on the vechile that has been in their possession since 09/05/2025. At this point my new vechile payment is also due. In hindsight I had a deal from CARMAX to sell my trade in vehicle and should have just done that. I was told Hertiage Mileone would make it easy for me and match what CARMAX was giving me for my trade in. It has made this a continuing nightmare. This the reason why I chose a one star (which should be zero) and said that I would not recommend this dealership for that part of the process. More

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Excellent customer service, Cary and Paris were kind and helpful and made the car purchase as painless as possible. helpful and made the car purchase as painless as possible. More

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Excellent service. Had the car I wanted and took good care of me. Service Department is fabulous as well. Had the car I wanted and took good care of me. Service Department is fabulous as well. More

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I was very fortunate to have Maye work as my salesperson. She was/is fantastic to work with . Plus she was a great person just to talk with! She was/is fantastic to work with . Plus she was a great person just to talk with! More

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I'm still at a loss for words since driving away from the dealership last weekend. After being in an accident with a commercial truck, I was shaken and shocked that my 2019 Impreza was declared a total loss. dealership last weekend. After being in an accident with a commercial truck, I was shaken and shocked that my 2019 Impreza was declared a total loss. In spite of that, Lance Sullivan made what could have been a stressful ordeal into a seamless and genuinely pleasant experience. Lance had already done his research and was prepared with options that fit my budget. Even the financing process with Jon Bookstein was painless. I can't say enough wonderful things about the service I received and will continue to recommend Heritage Subaru Catonsville to loved ones and friends! More

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I'm still at a loss for words since driving away from the dealership last weekend. After being in an accident with a commercial truck, I was shaken and upset that my 2019 Impreza was declared a total loss. H dealership last weekend. After being in an accident with a commercial truck, I was shaken and upset that my 2019 Impreza was declared a total loss. However, Nate and his team made what could have been a stressful ordeal into a seamless and ENJOYABLE experience. My sales rep, Lance, had already done his research and was prepared with budget-conscious options. Even the financing process with Jon Bookstein was painless. I am grateful for the incredible service I received and will continue to recommend Heritage Subaru Catonsville to loved ones and friends! More

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Pleased all the way around with Nate and Heritage Subaru. Friendly, knowledgeable, helpful, efficient. Treated me very well. Definitely would recommend him. Friendly, knowledgeable, helpful, efficient. Treated me very well. Definitely would recommend him. More

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