Jonathan Bookstein

5+ STAR REVIEW for my sales person, Chris Julien. My 1 star review is explained after my 5+ star review. My experience with Chris was top notch service. I went in looking for a used vehicle and en My 1 star review is explained after my 5+ star review. My experience with Chris was top notch service. I went in looking for a used vehicle and ended up buying a new one. Chris was a joy to work with as he listened to me a Customer, asked questions the right way, wanted to understand me as customer and what my needs were. Chris took the time to show me features and functions of the vehicle before I left the lot. Chris really made the actual testing driving and buying experience one of the best I have had. In additon to Chris, Andy was also very helpful and Blythe took the time needed when I picked up my tags. Both Andy and Blythe should also get a 5 star. This part of the review does not reflect my excellent experience with the Sales Person. Be weary of the the trade in process if you owe on the vehicle. Three weeks later I still have the loan in my name and still fighting the process to get this resolve. I have spent too many hours dealing with poor customer service. I have been on the phone every day, emailing and was made promises multiple times that this would be resolved. At this point, my kindness and patience seem to allow them to believe I was okay with the delay. So then I had to get stern and demanding which still has left me with no finalized action as of 09/26 in the AM as unresolved. I did receive a call that someone was now going to drive a check to my bank but I have yet to receive a follow up that has actually happened. I called the bank to verify and they haven't received the payment as of yet. I have sent emails every day to certain individuals who no longer respond. I have asked for the names of supervisors with still no response. Basically it's my problem that a loan is sitting in my name where I had to make additional payments on the vechile that has been in their possession since 09/05/2025. At this point my new vechile payment is also due. In hindsight I had a deal from CARMAX to sell my trade in vehicle and should have just done that. I was told Hertiage Mileone would make it easy for me and match what CARMAX was giving me for my trade in. It has made this a continuing nightmare. This the reason why I chose a one star (which should be zero) and said that I would not recommend this dealership for that part of the process. More

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Excellent customer service, Cary and Paris were kind and helpful and made the car purchase as painless as possible. helpful and made the car purchase as painless as possible. More

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Excellent service. Had the car I wanted and took good care of me. Service Department is fabulous as well. Had the car I wanted and took good care of me. Service Department is fabulous as well. More

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I was very fortunate to have Maye work as my salesperson. She was/is fantastic to work with . Plus she was a great person just to talk with! She was/is fantastic to work with . Plus she was a great person just to talk with! More

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I'm still at a loss for words since driving away from the dealership last weekend. After being in an accident with a commercial truck, I was shaken and upset that my 2019 Impreza was declared a total loss. H dealership last weekend. After being in an accident with a commercial truck, I was shaken and upset that my 2019 Impreza was declared a total loss. However, Nate and his team made what could have been a stressful ordeal into a seamless and ENJOYABLE experience. My sales rep, Lance, had already done his research and was prepared with budget-conscious options. Even the financing process with Jon Bookstein was painless. I am grateful for the incredible service I received and will continue to recommend Heritage Subaru Catonsville to loved ones and friends! More

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I'm still at a loss for words since driving away from the dealership last weekend. After being in an accident with a commercial truck, I was shaken and shocked that my 2019 Impreza was declared a total loss. dealership last weekend. After being in an accident with a commercial truck, I was shaken and shocked that my 2019 Impreza was declared a total loss. In spite of that, Lance Sullivan made what could have been a stressful ordeal into a seamless and genuinely pleasant experience. Lance had already done his research and was prepared with options that fit my budget. Even the financing process with Jon Bookstein was painless. I can't say enough wonderful things about the service I received and will continue to recommend Heritage Subaru Catonsville to loved ones and friends! More

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Pleased all the way around with Nate and Heritage Subaru. Friendly, knowledgeable, helpful, efficient. Treated me very well. Definitely would recommend him. Friendly, knowledgeable, helpful, efficient. Treated me very well. Definitely would recommend him. More

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Great customer attention and service. very thorough in explaining everything step by step in the process. very thorough in explaining everything step by step in the process. More

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We are moving into the Catonsville area so I asked Perplexity.ai for the best rated Subaru dealership there. Heritage was the answer. My sister also echoed their recommendations. May Farris promptl Perplexity.ai for the best rated Subaru dealership there. Heritage was the answer. My sister also echoed their recommendations. May Farris promptly answered my online quote request and negotiated a very favorable deal on our behalf. They had the trim we wanted and we happily drove home, having traded in our 2014 Outback Limited XT for a 2025 model. How technology has advanced!!! Heritage and May have been SUPER responsive to several questions I’ve had since then and we look forward to many years of service with them. More

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Jessica is the best sales execute ever! ! She made me feel comfortable and confident about my purchase. She spent time working with me to make sure the process went quick and smoothly. She e ! She made me feel comfortable and confident about my purchase. She spent time working with me to make sure the process went quick and smoothly. She even drove me to the nearest bank cause I didn’t have my car with me. She’s so fun to talk to and is very cheery. (Note to Jessica - could we please hang out?) More

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