Jonathan Roath

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Hello Kenneth! Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration with your vehicle, and we understand how disappointing it must feel when the technology doesn’t perform the way you expect. As discussed during your visit, your Acura was originally manufactured and sold for the Canadian market. Because of this, some of its systems (including the navigation, language settings, and temperature display) are region-locked and designed to operate only within that market. Unfortunately, this means they don’t always convert properly when the vehicle is brought into the U.S. Our shop foreman performed a complimentary diagnosis and software update in an effort to help, but the system remained in its original Canadian configuration. At this point, the only potential solution would be replacing multiple major electronic components (something that may not resolve the issue and is not recommended by Acura, since the vehicle was not intended to be reconfigured for another region). In addition and at your request, we were able to assist in ordering/programming new factory keys as your aftermarket keys were not functioning properly. At this time, we informed you about the damage to the driver's door lock cylinder. We understand how frustrating this situation is, and while the limitations are outside of our control, our goal is always to be transparent and provide the best guidance possible. If you’d like, we would be happy to connect you directly with Acura Client Relations so they can also review your concerns. Sincerely, Rachel Cutler Service Manager