Jonathan Roath | Page 14

Acura of Berlin responded

Thank you for bringing this to our attention. We take such matters very seriously and have conducted a thorough investigation. Our due diligence included: 1. Personal one-on-one questioning of all team members. 2. Reviewing the dealership's security camera footage with the police officer. 3. Cooperating fully with the local police. 4. Inviting a police officer to join us in searching the area where your TLX was serviced, as well as the bathroom, technician locker room, lost and found, and all other possible areas suggested by the officer. From my experience, many items tend to be misplaced by clients due to forgetfulness or simply misplacing the item. We highly encourage our clients to secure their belongings in the trunk or glove compartment to ensure events like these are avoided. We apologize for any inconvenience this situation has caused and assure you that we have done everything possible to resolve it. If you have any further questions or concerns, please do not hesitate to reach out. Sincerely, Eric Diaz General Manager

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thanks for sharing about your experience with Jamie here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

We're sorry to hear about your dissatisfaction, but it's essential to clarify our stance. While we value your loyalty over the years, our commitment to safety and quality service remains unwavering. Unfortunately, we couldn't diagnose your vehicle due to the extensive aftermarket modifications that weren't professionally installed. Ensuring the integrity of your vehicle and your safety is our top priority, and when modifications are not done correctly, it poses risks to both. We understand this might be disappointing, but it's imperative for us to uphold our standards. If you need assistance in rectifying the aftermarket installations or have any other concerns, please don't hesitate to reach out. We're here to help ensure your vehicle's reliability and your satisfaction with our service. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear Keith and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787