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Jonathan Roath
Jonathan Roath at Acura of Berlin

Jonathan Roath | Page 13

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Contact Me
4.8
149 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

20 yrs, 1 mo

Languages Spoken

English English

4.8

149 Reviews

Write a Review

149 Reviews of Jonathan Roath

May 31, 2024

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Employee Rating

Jonathan was excellent. This is the second that I have had the opportunity to have him as an advisor. He answers my all question and follows up with any information that I’m More

by Naya88.jk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2024

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

May 31, 2024

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Employee Rating

I have bought my car in 2017, I have done all my services here. I have had several issues over the years, but nothing this disrespectful. I had service completed yesterday after the service I went t work lat More

by BURRELLR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jaime Andrzeicik, Ray Lattman

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Jun 01, 2024

Acura of Berlin responded

Thank you for bringing this to our attention. We take such matters very seriously and have conducted a thorough investigation. Our due diligence included: 1. Personal one-on-one questioning of all team members. 2. Reviewing the dealership's security camera footage with the police officer. 3. Cooperating fully with the local police. 4. Inviting a police officer to join us in searching the area where your TLX was serviced, as well as the bathroom, technician locker room, lost and found, and all other possible areas suggested by the officer. From my experience, many items tend to be misplaced by clients due to forgetfulness or simply misplacing the item. We highly encourage our clients to secure their belongings in the trunk or glove compartment to ensure events like these are avoided. We apologize for any inconvenience this situation has caused and assure you that we have done everything possible to resolve it. If you have any further questions or concerns, please do not hesitate to reach out. Sincerely, Eric Diaz General Manager

May 24, 2024

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Employee Rating

My experience with Acura of Berlin was excellent. My car care coordinator communicated with me efficiently, I felt that my car was in good hands at all times. More

by ignb83
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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May 29, 2024

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

May 18, 2024

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Employee Rating

Service advisor was very courteous and knowledgeable and also made me very comfortable the vehicle service was excellent also kept me informed thru the complete process More

by RJFXR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 19, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

May 06, 2024

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nice clean service center and Jamie was very informative. I recommend anyone who's needs work done to thier vehicle More

by cameronrozie
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

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May 06, 2024

Acura of Berlin responded

Thanks for sharing about your experience with Jamie here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

April 30, 2024

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This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!! More

by Semiromerovic
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Keith Davis, Matthew Roy , Jaime Andrzeicik, Gina Battistini, Erik Brahushaj, Claudia Dijmarescu, Ray Lattman, Adam Leach

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May 01, 2024

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

April 30, 2024

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Acura of Berlin was very thorough and informative. I’ll definitely bring my vehicle back to that location. More

by mrsdgomes
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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May 01, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

April 28, 2024

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Employee Rating

Being going to this dealership for over 10 years, don’t think I’ll ever find the courage to ever bring my vehicle to get service there customer service is just getting worst than ever never again More

by TROYNICHOLAS758
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keith Davis

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Apr 29, 2024

Acura of Berlin responded

We're sorry to hear about your dissatisfaction, but it's essential to clarify our stance. While we value your loyalty over the years, our commitment to safety and quality service remains unwavering. Unfortunately, we couldn't diagnose your vehicle due to the extensive aftermarket modifications that weren't professionally installed. Ensuring the integrity of your vehicle and your safety is our top priority, and when modifications are not done correctly, it poses risks to both. We understand this might be disappointing, but it's imperative for us to uphold our standards. If you need assistance in rectifying the aftermarket installations or have any other concerns, please don't hesitate to reach out. We're here to help ensure your vehicle's reliability and your satisfaction with our service. Eric Diaz General Manager 860-829-3787

April 17, 2024

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I’ve been buying and having my Acuras serviced at Acura of Berlin for nearly 6 years now. Always great service, this time was no exception. Never a problem. More

by Dtimbro
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Apr 18, 2024

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 17, 2024

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Employee Rating

Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me. More

by EP
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy , Jaime Andrzeicik, Steve Hooker, Andre - Excellent!

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Apr 18, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear Keith and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

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