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Jonathan Roath
Jonathan Roath at Acura of Berlin

Jonathan Roath | Page 12

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Contact Me
4.8
158 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

20 yrs, 3 mos

Languages Spoken

English English

4.8

158 Reviews

Write a Review

158 Reviews of Jonathan Roath

August 23, 2024

Dealership Rating
Employee Rating

Pleasant, accommodating and professional. Answered questions without hesitation. Great costumer service. Got me in last minute without a problem. More

by jrosa1178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 25, 2024

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

August 23, 2024

Dealership Rating
Employee Rating

Prompt service, excellent attitudes, wonderful mechanics. My car runs great! Will be a lifetime customer. More

by peterbennett88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 25, 2024

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, Peter, and hope to see you again soon! Eric Diaz General Manager 860-829-3787

August 21, 2024

Dealership Rating
Employee Rating

Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience More

by JOSEGUZMAN1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Diaz, Keith Davis, Matthew Roy, Brandon Hines , Jaime Andrzeicik, Ray Lattman, Felix Olvera Jr., Tom Suchojad, Lucius Ulett

Print
Aug 22, 2024

Acura of Berlin responded

Jose, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 21, 2024

Dealership Rating
Employee Rating

Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea. More

by Service101
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy , Jaime Andrzeicik, Ray Lattman, Felix Olvera Jr., Matt - Cashier is courteous and polite

Print
Aug 21, 2024

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

August 20, 2024

Dealership Rating
Employee Rating

I've been a client since 2007. Everyone treats me like I'm the only customer you have. The five stars I indicated below were for your Service Department staff members with whom I'v More

by ALAN.DIPRATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy , Jaime Andrzeicik

Print
Aug 20, 2024

Acura of Berlin responded

Alan, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 20, 2024

Dealership Rating
Employee Rating

Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating . More

by MJP5762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy , Jaime Andrzeicik, Steve Hooker, Ray Lattman, Felix Olvera Jr., Christian Rich, Javier Rivera, Deven Selander, Jonathan in service is excellent … he remembers me and my car and is great !

Print
Aug 20, 2024

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

August 15, 2024

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Employee Rating

Excellent service! I would not take my car anywhere else. Staff is friendly, helpful & informative. More

by RACHELCOTRONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Print
Aug 16, 2024

Acura of Berlin responded

Thank you so much for your excellent review, Rachel! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

August 14, 2024

Dealership Rating
Employee Rating

A dealership that’s close to home and who is also very helpful with their service More

by Joshuar2315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy

Print
Aug 15, 2024

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 09, 2024

Dealership Rating
Employee Rating

No loaners or shuttle service available for service customers Very combative approach If we knew what is wrong with the car why would we bring to the service center More

by FRANCISDMELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy

Print
Aug 11, 2024

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

August 07, 2024

Dealership Rating
Employee Rating

Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department. More

by j.nedeau1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy , Ray Lattman

Print
Aug 07, 2024

Acura of Berlin responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Eric Diaz General Manager 860-829-3787

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