Jonathan Roath
Jonathan Roath at Acura of Berlin

Jonathan Roath | Page 12

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Contact Me
4.8
149 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

20 yrs, 1 mo

Languages Spoken

English English

4.8

149 Reviews

Write a Review

149 Reviews of Jonathan Roath

August 07, 2024

Dealership Rating
Employee Rating

Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department. More

by j.nedeau1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy , Ray Lattman

Aug 07, 2024

Acura of Berlin responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Eric Diaz General Manager 860-829-3787

August 03, 2024

Dealership Rating
Employee Rating

I got a problem with a battery in my two years old car . I am changing a third battery in this car and Jonathan provided an excellent service regarding my vehicle More

by alicja_matejek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2024

Acura of Berlin responded

Thank you, Alicja, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jonathan here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

August 02, 2024

Dealership Rating
Employee Rating

I have been going to Acura of Berlin for many years now, and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and m More

by Jul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2024

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Jonathan here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

July 24, 2024

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Employee Rating

Service Great. Service was prompt and they explained clearly what needed to be done. Very courteous. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy

Jul 24, 2024

Acura of Berlin responded

Laura, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

July 20, 2024

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Employee Rating

Great service & communication by Jonathan! Right on the spot he got me in quick for a A1 service! More

by Josephmendespa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Jul 22, 2024

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Joseph, for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

June 29, 2024

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Employee Rating

Service was very good and took the amount of time that they told us it would. More

by LORISHIM1313
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2024

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

June 20, 2024

Dealership Rating
Employee Rating

My service was efficient. I was informed of work that was needed before it was performed. More

by Raypalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy

Jun 21, 2024

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

June 19, 2024

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Employee Rating

Positive experience. Reviewed options, called with estimate, completed work on time and on schedule. All good. More

by RKANYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

June 14, 2024

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Employee Rating

Helpful dealership that does everything they can to make sure you are satisfied with their service More

by Joshuar2315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy , Gina Battistini

Jun 16, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

June 08, 2024

Dealership Rating
Employee Rating

I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance pro More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

Jun 09, 2024

Acura of Berlin responded

Thank you, Andrew, for taking the time to share your thoughts on working with Jonathan and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

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