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Jonathan Roath

Overview Reviews (100) Inventory (148)

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Jonathan Roath

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8

100 Reviews

Overview Reviews (100) Inventory (148)

Dealership Experience

1 yr, 7 mos

Industry Experience

18 yrs, 11 mos

Languages Spoken

English

4.8

100 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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100 Reviews of Jonathan Roath

June 19, 2025

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Employee Rating

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful! completely satisfied. Very organized and helpful! More

by ccorlies

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Brian Roush, Rachel Cutler

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Jun 19, 2025 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

June 14, 2025

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Employee Rating

Happy with service …John my service manager is a keeper! He was truly professional from start to finish! He was truly professional from start to finish! More

by ADPAMPHILIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 15, 2025 -

Acura of Berlin responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Eric Diaz General Manager 860-829-3787

June 03, 2025

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Employee Rating

Our son loves his Acura TLX he would buy another one when the time is right the time is right More

by Ronald.michaud

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Diaz, Lucius Ulett, Keith Davis, Steve Hooker, Tom Suchojad, Matthew Roy, Brandon Hines, Brian Roush, Rachel Cutler

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Jun 04, 2025 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

June 02, 2025

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Employee Rating

It was easy to set up . Service took short time with good quality. I am happy with customer service Service took short time with good quality. I am happy with customer service More

by ZREZNITSKY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 02, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 14, 2025

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Employee Rating

They took good care of me and my car. Did a recall and provided me with a loaner to make it convenient. Did a recall and provided me with a loaner to make it convenient. More

by C21GROVER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Brian Roush

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Apr 14, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

April 12, 2025

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Employee Rating

Fast, friendly service, thorough, and careful with my car, I appreciate that very much, they were great. car, I appreciate that very much, they were great. More

by lumper1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Roy, Brian Roush

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Apr 12, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

March 10, 2025

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Employee Rating

The service team is excellent. Very professional and knowledgeable. I would recommend buying from them. Very professional and knowledgeable. I would recommend buying from them. More

by BRAINZENOBI3

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 11, 2025 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

March 06, 2025

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Employee Rating

One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service m I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms…. More

by Derante23

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Keith Davis, Matthew Roy, Brian Roush, Rachel Cutler

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Mar 06, 2025 -

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

February 25, 2025

Dealership Rating

Employee Rating

Horrible experience. Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service mana Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service manager was supposed to call me multiple times and never did. More

by Bryanmilio

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Rachel Cutler

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Feb 25, 2025 -

Acura of Berlin responded

Dear Bryan, Thank you for sharing your feedback. I’d like to clarify the sequence of events and our findings to ensure complete transparency. After completing your recall service, you expressed concerns about a clunking noise. We promptly inspected your MDX and our technician determined that the noise was due to a faulty strut—not an engine mount. We understand that unexpected vehicle issues can be frustrating, and we were ready to further inspect your vehicle when you scheduled an appointment on Friday. However, it appears that you opted to have repairs done elsewhere and did not attend the sche...

Feb 26, 2025 -

Bryanmilio responded

The actual order of events were... MDX went in for a crankshaft recall and was returned to me with a squeaking noise. MDX went back in and was misdiagnosed as bad struts ($2400 quote). MDX was brought to a different location where motor mount was replaced and issue fixed.

February 16, 2025

Dealership Rating

Employee Rating

You guys are great. You’re prompt. Jonathon and others have always explained things so that I understand. You’re prompt. Jonathon and others have always explained things so that I understand. More

by Melissamcook22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 17, 2025 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Melissa, and look forward to your next visit. Eric Diaz General Manager 860-829-3787

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